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Better - The Wave Centre Reviews 3

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TrustScore 3.5 out of 5

3.7

Leisure Centre
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Irish Street, CA15 8AD Maryport, GB

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Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.

Contact info

  • Irish Street, CA15 8AD, Maryport, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

3 reviews

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Rated 5 out of 5 stars

Brilliant morning

I took my two grandsons to the centre on Saturday for the first time.
The eldest is Autistic and the young men on the Clip n Climb were really supportive and understanding.

My youngest grandson loved the soft play.
Both activities were very reasonably priced.

We’ll definitely be back soon.

September 13, 2025
Unprompted review
Better - The Wave Centre logo

Reply from Better - The Wave Centre

Hello Claire,



Thank you for your fantastic review!



We are so delighted to hear that you are enjoying our facility in our centre.



We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.



We have also passed on your comments to the centre!



Warm Regards
Aaiasa

Rated 4 out of 5 stars

Awesome support and encouragement

Thanks so much for all the support and encouragement. It’s lovely to have some interaction and feel welcome when I come to the gym.
I’d love it if you could get that exercise bike fixed so that I don’t have to wait to get on one, please

February 6, 2025
Better - The Wave Centre logo

Reply from Better - The Wave Centre

Hi Helen,

Thanks for your review.

We are delighted to hear that the staff at The Wave centre have been so supporting and encouraging!

Warm Regards

Hazal

Rated 3 out of 5 stars

Bedlam

Arrived today for Clip and climb with 3 children, I had arrived at the wrong time slot so firstly that was £30 lost children were very upset staff offered no help it was obviously my mistake so
I then paid for the soft play, which was absolutely bedlam. More people arriving but no one leaving, grown men sitting on the soft play rather than chairs, people stood everywhere so no one could move. It was very unsafe.

January 26, 2025
Unprompted review
Better - The Wave Centre logo

Reply from Better - The Wave Centre

Good Afternoon Amy,

Thank you for taking the time to share your feedback with us.

I sincerely apologise for the inconvenience you experienced when you attended the Wave Leisure Centre for a Clip & Climb session recently. It's understandably frustrating when scheduled activities are disrupted when you are travelling with children so we apologise that the staff were not as helpful as they could have been.

I want to clarify that our team can only allow you access to an activity that you are booked into however, they are able to assist you with a credit of the funds you paid for the previous activity. Are you able to confirm if you were credited for the Clip & Climb session that you were unable to attend?

Kind regards,

Charmaine

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