please reinstate telephone lines into the local gyms/liesure centres so that queries and any problems can be raised discussed and resolved at a local level. it would be so much better and customer f... See more
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Location
Switch locationWest Denton Way, NE5 2QZ Newcastle upon Tyne, GB
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As a first time gym user referred by my gp I was z little unsure of what it was all about however Lisa welcomed me and explain the aim of what I would be doing and how it would help me Over the ne... See more
Company replied
I went to 4 classes. I hadn't done any exercise for years. The teachers knew this & made sure I was ok & were really helpful.
Company replied
Made very welcome, staff friendly, Lisa was very helpful being my fitness instructor, showed me how to use the apparatus especially being a wheelchair user. Very good shower facilities for a wheelchai... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
West Denton Way, NE5 2QZ, Newcastle upon Tyne, United Kingdom
4.2
Great
28 reviews
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I went to 4 classes
I went to 4 classes. I hadn't done any exercise for years. The teachers knew this & made sure I was ok & were really helpful.
July 13, 2026
Reply from Better - West Denton Leisure Centre
Hi Lesley,
Thank you for your lovely review!
We're delighted to hear that you're enjoying the fitness classes you're attending, and that you always feel supported, especially when returning to exercise after some time away.
We're overjoyed that they continued to check in on you to make sure you were okay.
We hope to see you again soon!
Warm Regards,
Kaisha
Made very welcome
Made very welcome, staff friendly, Lisa was very helpful being my fitness instructor, showed me how to use the apparatus especially being a wheelchair user. Very good shower facilities for a wheelchair user.
June 19, 2026
Reply from Better - West Denton Leisure Centre
Hi Malcolm,
Thank you so much for your lovely feedback. We’re really pleased to hear that you felt welcomed and supported by the team, and that Lisa was able to provide such helpful guidance during your fitness session.
It’s fantastic to know she took the time to show you how to use the equipment, and that our facilities, including the accessible shower areas, met your needs. Creating an inclusive and supportive environment for all our members is very important to us.
We’ll be sure to pass on your kind comments to Lisa and the team.
Warm regards,
Hazal
Reply from Better - West Denton Leisure Centre
Hi Dialnine
Thank you for your review.
It is wonderful to know that the staff at West Denton Leisure Centre are creating such a friendly and wonderful atmosphere, and we hope to see you again soon!
Kind Regards
Amir
Best wonderful gym
Best wonderful gym. Highly recommended. It’s neat and tidy friendly staff. Facilities are good.
April 28, 2026
Reply from Better - West Denton Leisure Centre
Hi Rajni,
Thanks for sharing your feedback.
It’s great to hear you’re having a positive experience with us.
We’re really glad the atmosphere and team have made a good impression, that’s exactly what we aim for.
We appreciate you taking the time to recommend us, and we look forward to welcoming you back again soon.
Warm regards,
Azaria
Tina and Glynis on the front desk are…
Tina and Glynis on the front desk are always very helpful and obliging. The class instructors are always friendly and professional.
April 23, 2026
Reply from Better - West Denton Leisure Centre
Hi Mrs Brigid,
Thank you so much for your kind feedback!
We're really pleased to hear that Tina and Glynis have been so helpful and welcoming at the front desk — we’ll be sure to pass your lovely comments on to them.
It’s wonderful to hear that you’re enjoying the classes and that our instructors are making a positive impression
We look forward to seeing you again soon!
Warm Regards
Azaria
Not happy with the check in process as…
Not happy with the check in process as this is causing delay. I carry my phone but my son who is also a member doesn't have a phone to check in via phone. When I enquired about this with staff, they said I need to logout and login into better app with my son's creds or do a manual registration.Most of the time they is a huge queue and mostly with new members who are enquiring about joining process. Why don't they have a physical membership card
April 20, 2026
Reply from Better - West Denton Leisure Centre
Hi Miraj,
Thank you for your feedback!
We’re sorry to hear about the frustration you’ve experienced with the check-in process.
We understand how inconvenient it must be, particularly when managing access for your son without a phone, and having to log in and out of the app or rely on manual registration.
We're more than happy to look into this further, and would like to request that you contact our Customer Service Team.
Our email address is: customerservices@gll.org
Please put FAO Kaisha in the subject line, so this can be passed on.
Thank you again for sharing your experience!
Warm Regards,
Kaisha
I can’t recommend this gym enough the…
I can’t recommend this gym enough the staff were so welcoming & understanding of my individual needs very approachable & extremely helpful made me feel very comfortable from the first visit
April 20, 2026
Reply from Better - West Denton Leisure Centre
Hi Samantha
Thank you so much for your wonderful review
We’re absolutely thrilled to hear that our West Denton Team made you feel supported and comfortable at our centre.
We hope you keep having a fantastic time with your membership!
Kind regards
Rachel
Great gym with helpful and…
Great gym with helpful and knowledgeable staff to help you get started with all machines and free weights available also fitness classes. Definitely recommend giving it a try.💪
March 21, 2026
Reply from Better - West Denton Leisure Centre
Hi Robert
Thank you for your review
We are so delighted to hear that you are enjoying West Denton Leisure Centre's facilities.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Rachel
Great place
The facilities are really good. The staff are outstanding. We’ve had a great experience since signing up recently.
March 26, 2026
Reply from Better - West Denton Leisure Centre
Hi Mark,
Thank you for your kind words!
We’re so pleased to hear that you’re enjoying West Denton Leisure Centre and that our team has been supportive.
It’s fantastic to know your experience since joining has been so positive and rewarding.
We truly appreciate you sharing your thoughts and look forward to welcoming you again soon!
Kind regards,
Azaria
please reinstate telephone lines into…
please reinstate telephone lines into the local gyms/liesure centres so that queries and any problems can be raised discussed and resolved at a local level. it would be so much better and customer friendly than navigating the switchboard at your call centre in Ireland. Regards Mrs.J.Anthony
February 12, 2026
Reply from Better - West Denton Leisure Centre
Thank you for sharing your feedback with us, Jackie,
We do understand the navigation of the call it might not be easy, we decided to redirect the calls to be able to reach out more customers avoiding as much as possible to have too many missed calls.
However, you can also submit your enquiries via email or fill out our form: Better | Contact Us (https://www.better.org.uk/contactus)
When your query can only be dealt with by the specific centre, we can reach out to them for you or provide a direct email for you to get in touch directly.
Please be reassured, we decided it only with the purpose of being more helpful and faster to reply.
Kind regards
Friendly informative staff.
From the first day when just visiting i was made to feel very welcome. Staff are always on hand to help me when I have had difficulty signing in. They are always on hand to explain things in the gym.
February 11, 2026
Reply from Better - West Denton Leisure Centre
Hi Kerry,
Thank you for sharing your amazing review!
We’re delighted to hear that you felt welcome and supported from your very first visit to our West Denton Leisure Centre.
It’s also wonderful to know that our team helped you to sign in and to guide you in the gym whenever needed.
Your kind words mean a lot to us, and we look forward to continuing to support you on your fitness journey!
Warm Regards,
Kaisha
Very pleasant staff for a start
Very pleasant staff for a start. Reasonable price and convenient location
November 26, 2025
Reply from Better - West Denton Leisure Centre
Hello Chris,
Thank you for your comments and feedback.
Kind Regards.
Reply from Better - West Denton Leisure Centre
Hi Caroline
Thank you for your review.
It is great to see the staff and fellow members creating a welcoming, relaxed environment at West Denton Leisure Centre.
We hope this continues and you continue to enjoy using the Better facilities.
Kind Regards
Amir
As a first time gym user
As a first time gym user referred by my gp
I was z little unsure of what it was all about however Lisa welcomed me and explain the aim of what I would be doing and how it would help me
Over the next couple of visits she has got me started on a couple of exercise machines and has given me confidence to continue
November 14, 2025
Reply from Better - West Denton Leisure Centre
Hi Andrew,
Thank you so much for taking the time to share your experience!
We’re delighted to hear that your first experience at or West Denton Leisure Centre gym felt welcoming and reassuring.
It's also great that Lisa's guidance and support helped you feel more confident and comfortable with the equipment.
We’re really glad to know that confidence is continuing to grow.
Warm Regards,
Kaisha
Reply from Better - West Denton Leisure Centre
Hi Denise
Thank you for your review.
It's great to see your induction went well, and the staff are creating a friendly atmosphere at the West Denton Leisure Centre.
We hope you can use what you have learnt in your gym sessions with us!
Kind Regards
Amir
Reply from Better - West Denton Leisure Centre
Hi Karen
Great gym for all ages
I have used lots of gyms in my life now I’m 68 over weight and was a bit embarrassed to go to a gym but when I went into this better gym I felt okay as there were people of around my age and I felt very relaxed
July 25, 2025
Reply from Better - West Denton Leisure Centre
Hi Alan,
Thank you so much for sharing your experience!
We're truly glad to hear that you felt comfortable and welcomed at the West Denton Leisure Centre. It's important to us that everyone—regardless of age or fitness level—feels at ease and supported on their journey. You're an inspiration, and we're proud to be part of your wellness path.
We look forward to seeing you again soon!
Kind regards,
Charmaine
the gym is so clean and extremely well…
the gym is so clean and extremely well organized. The classes and instructors are so helpful and experienced. The whole experience is so worth it
June 12, 2025
Reply from Better - West Denton Leisure Centre
Hi Sophie
Thank you for your review.
It's wonderful to hear that you're having a positive experience at the West Denton Leisure Centre and that the staff are maintaining the facilities well.
We're also delighted to know that you're enjoying the fitness classes and that the instructors are delivering excellent sessions!
Kind Regards
Amir
Reply from Better - West Denton Leisure Centre
Hi Anish
Thank you for your review.
It is great to see you are enjoying your experience at the West Denton Leisure Centre and the staff are creating a friendly atmosphere!
Kind Regards
Amir
Better gyms, pools and sports facilities
Better provides excellent sports and health facilities for across ‘whole-society’.
Providing professional class instruction and teaching in the gym and pool and approachable and helpful support staff at affordable prices.
Thank you
May 3, 2025
Unprompted review
Reply from Better - West Denton Leisure Centre
Hi Jennifer,
Thanks for your review.
We are delighted to hear how impressed you are with the facilities and services at West Denton!
Warm Regards
Hazal
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