Better - Yarborough Leisure Centre Reviews 

49
TrustScore 4 out of 5

4.2

Riseholme Road, LN1 3SP Lincoln, England, GB


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Rated 4 out of 5 stars

Gym and main pool good, the gym has a great range of equipment. An early morning presence from an instructor around the gym would be helpful as there are only reception staff in early. Some area... See more

Company replied

Rated 5 out of 5 stars

Classes great, gym well equipped, changing rooms clean, pool great. No complaints at all. Staff and trainers are lovely, really friendly, especially Bangee in Lincoln; super friendly chap!

Company replied

Rated 3 out of 5 stars

Pool much cooler than expected. Children would find it cold. Changing room floor flooded with water. Standing on a towel to get dried would be pointless. Some clothes hooks in changing rooms broken. M... See more

Company replied

Rated 5 out of 5 stars

I am so grateful to Lincoln City Council for keeping Yarborough Leisure Centre open. It may not be up to date or as snazzy as other (private) pools but it serves the community and is a lifesaver to me... See more

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • Riseholme Road, LN1 3SP, Lincoln, England, United Kingdom

4.2

Great

TrustScore 4 out of 5

49 reviews

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1-star

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4.2

All reviews

(49)

5,268 reviews in the last 12 months

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Rated 2 out of 5 stars

Lanes are oddly set up

Lanes are oddly set up, with double lane which wasted. Space and I have reported showers are dangerously hot two weeks ago and they are still the same

August 26, 2025
Better - Yarborough Leisure Centre logo

Reply from Better - Yarborough Leisure Centre

Hi Wendy 

Thank you for your review.

We are sorry to hear about your recent experience at the Yarborough Leisure Centre and have passed your feedback on to the General Manager to review. 

We hope this will assist in improving your experience with us. 

Kind Regards

Amir

Rated 5 out of 5 stars

New equipment a pleasure to use

New equipment a pleasure to use. No queuing for apparatus.

August 27, 2025
Better - Yarborough Leisure Centre logo

Reply from Better - Yarborough Leisure Centre

Hi Stephan 

Thank you for your review. 

We are delighted to see that you are pleased with the new equipment available at the Yarborough Leisure Centre, and we hope you will reach your health and fitness goals with us!

Kind Regards

Amir

Rated 5 out of 5 stars

Lovely clean facilities

Lovely clean facilities, very helpful, friendly staff

August 21, 2025
Better - Yarborough Leisure Centre logo

Reply from Better - Yarborough Leisure Centre

Hi ,

Thank you for your fantastic review!

We are so delighted to hear that you are enjoying our Yarborough leisure centre.

We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.

We have also passed on your comments to the centre!

Warm Regards
Aaiasa

Rated 4 out of 5 stars

GROUP CYCLE, BODY BALANCE

The classes I have done, have been very good. The instructor was excellent, clear instruction and motivating.
However I am looking forward to the timetable being expanded so I can do more 'group cycle' classes in particular.

August 18, 2025
Better - Yarborough Leisure Centre logo

Reply from Better - Yarborough Leisure Centre

Hello Ros,

Thank you for your feeback, I am pleased your enjoyng our facility.

I have passed on your feedback to the centre to review your enquiry.

Many Thanks

Rated 4 out of 5 stars

New Operator Is Better !

Better have taken over operating Yarborough Leisure Centre and have already made improvements to the facilities and are gradually building up the services on offer. The centre staff are very helpful and friendly and I hope their Healthwise programme will link up with the local GP referral partner One You Health soon as this is a key area for the many people with medical conditions that benefit from regular exercise. The only other comment I have, is that there are far too many membership options and their telephone support, at least on the first call I made, was less than helpful !

August 20, 2025
Better - Yarborough Leisure Centre logo

Reply from Better - Yarborough Leisure Centre

Hi Mark,

Thank you so much for your detailed feedback and for recognising the improvements we’re making at Yarborough Leisure Centre. We’re delighted to hear that you find our staff helpful and friendly—it’s something we take great pride in!

We appreciate your suggestion about linking our Healthwise programme with the local GP referral partner. Collaborations like this are very important to us, and we’re actively exploring ways to strengthen those connections to better support our community’s health needs.

Regarding the membership options and your experience with telephone support, thank you for bringing this to our attention. We understand that too many choices can be confusing, and we’re working on simplifying the options to make it easier for everyone. We’re also committed to improving our customer service and will review your call to ensure a better experience next time.

Thanks again for your valuable input—it really helps us continue to improve and serve you better!

Warm regards,

Charmaine

Rated 5 out of 5 stars

Yarborough Leisure Centre

I have joined Yarborough Leisure Centre Lincoln and I love it! Chris part of the managerial team was extremely helpful and informative. I am also extremely pleased that employed staff from the previous operator are working fir Better in particular Bangee he is professional and excellent with customers.

August 15, 2025
Better - Yarborough Leisure Centre logo

Reply from Better - Yarborough Leisure Centre

Hi Debs

Thank you for your review. 

We are very pleased to hear you're enjoying Yarborough Leisure Centre. It is great to know Chris was able to assist you so well, and Bangee has also been able to provide excellent customer service.  

We are also proud to continue working with dedicated staff from the previous operator and hope you enjoy your journey with Better. 

Kind Regards

Amir

Rated 5 out of 5 stars

Is very good good cleaner good gym…

Is very good good cleaner good gym swimimg

August 21, 2025
Better - Yarborough Leisure Centre logo

Reply from Better - Yarborough Leisure Centre

Hi Marian 

Thank you for your review. 

We are very pleased to hear that you find the Yarborough Leisure Centre well-maintained, and we hope you continue to enjoy all the facilities available!

Kind Regards

Amir

Rated 5 out of 5 stars

Great return to Yarborough leisure centre

Great return to Yarborough leisure centre. New equipment, changing rooms repaired and clean. Swimming pool open. Sauna hot and steam room working. Overall very good.
Helpful reception team, very pleased to support our local leisure centre and community

August 21, 2025
Better - Yarborough Leisure Centre logo

Reply from Better - Yarborough Leisure Centre

Hi Dave,

Thank you so much for your kind words and for taking the time to share your experience! 

We're delighted to hear that you enjoyed your return to Yarborough Leisure Centre and that the upgrades to our equipment and facilities made a positive impression. It’s great to know the pool, sauna, and steam room met your expectations, and we’ll be sure to pass your compliments on to our reception team. Your support means a lot to us and the local community — we look forward to welcoming you back again soon!

Kind regards,

Charmaine

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