Better2Know Reviews 717

Very efficient test done at home. Really easy to do and fast results. Very impressed.

Having tried quite a few COVID testing companies, I can assure you that Better2Know is up there in terms of service: fast, reliable, easy to reach, quick to respond, and good value for money. All you need where others fail miserably. Basically I am happy with them and now only use them.

Absolutely incredible service. Cannot believe it was the cheapest I could find with phenomenal attention to detail.
I'm absolutely thrilled and would recommend to everyone

We have used this company twice once for a day 2 test & today for a fit to fly. I felt compelled to write this review because of the excellent help I received from Louise. I needed to have the time on of sample on my certificate to demonstrate that it had been carried out within 24 hours but the first certificate just gave the date. I emailed Louise & got an email back with evidence of the test time within a few minutes & additionally she reissued my certificate a short time later with the date & time shown. It’s always how a company responds when you need help which is the real measure of how good they are & Louise was amazing in her response to my slight panic. Thank you

Easy to order covid test kit at a good price. As promised the kit, well packaged, was delivered when stated. I recieved my test result very quickly. Very easy to contact them and recieved a swift, courteous, helpfull reply to my questions. I strongly recommend this company.

Excellent service all round. Louise Wright a credit to the company and couldn't have been more helpfull. A truly great professional service. Quick and efficient and results came back quickly. Could not have asked for more.

We used Better2know for our LFT tests after returning recently from Australia. Excellent communicative service, our tests packs arrived the day we arrived home as promised. Easy to use procedure and uploading of result with the test certificate returned within the hour. I hope that we don't have to test again to travel in the future, but if we do we would use this company again without hesitation.

Again service by this company and Louise is first class!
Did exactly what it said on the tin, plus more!!!!!!

5 star rating simply for the after result support.
Communication by phone is instant and friendly, I felt totally looked after through out the whole experience .
100% recommend B2K for all the tests

Fast, personal and responsive. This is the 4th time I have used Better2Know for my travel Covid tests and they continue to delight with their excellent customers service. I arrived at Heathrow to check in and realised my certificate didn’t have my passport number on. I called customer services, not only did they pick up within a minute (unlike a previous experience with Randox - took 55 mins!) but by the time I’d finished the call they had reissued the certificate so I could continue my check in seamlessly, and sent a separate follow up email to ensure I had received it. Very impressed

UPDATE:
Better2Know tried to have this review banned but I provided evidence of my communication with them to TrustPilot who allowed the review.
Is this bullying tactics rather than fixing the issue?
Would you trust them with your personal data?

ORIGINAL REVIEW:
WARNING your personal data shared without your consent
I have been communicating with this company over a test and they told me that they have sent my data to other agencies. Nowhere on their website or test page do they tell you this.

Their privacy policy does list data sharing with partners 'partners required to deliver the products or services you have requested, credit reference agencies and fraud prevention agencies'

However they told me that they also share your personal data with Government agencies without your permission. Who else might they be sharing / selling it to?

I cannot not recommend any company which shares personal data (medical related or otherwise) without asking for your permission first. I strongly suspect that this may not be legal on their part.

Note this is also on their other trustpilot account

I dealt with a lady named Louise Wright, may I day she was the most helpful person whom you could wish to deal with. She represented the company most admirably, and I would have no problem in dealing with them again!

Excellent service. Prompt email responses to questions and good value for money.

I found the whole experience to be very efficient and when I emailed for clarification on a couple of points I received a reply very quickly which answered my questions. Great customer service. Also the cost was reasonable not like some other providers.

Great, quick and hassle free service with clear instructions for a reasonable price. Had a post arrival day 2 lateral flow test done with them, received my certificate in less than an hour. Would use them again.

Excellent.
I have used Better2Know several times for Covid tests. Never a problem, very efficient.
Louise provides exceptional customer service, extremely responsive giving very quick answers to any questions I have asked.
I would recommend Better2Know any day.

Excellent service. Well done all.

We cannot thank and praise Louise Wright for all her help and support in dealing with our PCR tests and Fit to Fly Certificates. She made sure we had all the necessary information to fly home despite our airline changing our flights. The airline brought forward our flights a full day which we did not expect and gave us an anxious time not knowing whether our tests and certificates would be received in time for us to fly. Louise was very understanding and did everything she could to enable us to receive the crucial information in time. Thank you so much Louise you are a credit to Better2Know.

Best Company Ever!!
This company is Amazing they are efficient, informative, and they always go above and beyond to provide 100% customer satisfaction.
Always helpful and kind when dealing with them. I would not use another provider for my PCR Tests. You truly are the No1 company through this pandemic!

I have been using better2know week after week for months now as I travel a lot
Every time it proved to be very efficient
Would definitely recommend