Really helpful on the phone when we were making the order. Our shower finish degraded really quickly (3 months) with the finish completely rubbing off (even only using mild soap). They replaced the... See more
Company replied
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Everybody and everything was great. I’ve knocked one star off because I had to change a shower tray to a different size. The customer services agent kept insisting I had passed the 14 day window. I h... See more
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Easy to order online and good choice of products. Basket a little confusing depending on how many items you order but got my way through it. When delivered, packaged well. Had a leak in toilet pan and... See more
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I purchased "ONLY OPENED - Rangemaster Oridian Single Bowl Inset Granite Kitchen Sink - Charcoal" and the incorrect sink was delivered to me on 20/4/26. It was the wrong colour. I complained and wa... See more
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Company details
Written by the company
Discover beautiful bathrooms at better prices. We design, source and curate a wide range of modern- and traditional-style fixtures, fittings, ceramics and furniture. For expert advice, call our friendly customer service team or visit your local showroom. We’re the specialist bathroom division of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space. *Information correct as of 09/08/2021.
BetterBathrooms.com
Written by the company
- About Better Bathrooms
- We're on a mission to bring you better bathroom products, services and advice – at everyday prices. We do this online and in person, through our website and two showrooms in Huddersfield and the East Midlands. Our showrooms are open Monday to Saturday, while our collection point in Elland, West Yorkshire, is open seven days a week. We also have two large warehouses. Together, they cover 750,000 sq. ft. and allow us to stock more products than any other online retailer in the UK.
- Plenty of choice
- Dive into our gorgeous collection of bathroom products. We partner with trusted brands and manufacturers worldwide to bring you an exceptional range of baths, toilets, basins, showers, furniture, suites, taps, heating, tiles and accessories. If in doubt, our friendly customer services team are on-hand to help seven days a week.
- Returns policy
- Changed your mind? No problem. We’ll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'.
- Delivery
- Our couriers deliver six days a week between 9 am and 8 pm. Pick the next day, choose a date or a Saturday delivery slot. Prices start at £4.95 for small items like taps, and go up to £39.99 for extra-large two-man deliveries, like enclosures or suites.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review. This lets us know what we’re doing right and the areas we can improve, while helping future shoppers to make informed decisions.
Contact info
Unit A Trident Business Park, HD2 1UA, Huddersfield, United Kingdom
- 0871 244 0935
- www.betterbathrooms.com
3.8
Great
46K reviews
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I left a note on front door to leave…
I left a note on front door to leave parcel in my safe place to be rung by furneco to tell me it’s not allowed
So I asked to leave with a trusted neighbour which they still said no !
Now my job will be put back and I can’t take a day off to suit them
I have a safe place that all other delivery company’s adhere to
Yours needs to change the way they act
March 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolutely fantastic service I would…
Absolutely fantastic service I would highly recommend.
March 16, 2026
Reply from BetterBathrooms.com
Thank you for the glowing review! We're thrilled to hear that you had a fantastic experience with us. If you ever need anything else, don't hesitate to reach out. For more great products and service, we recommend visiting Appliances Direct at appliancesdirect.co.uk.
Best regards,
Lee
Shocking
Shocking! Was given a delivery date of four weeks time, absolutely fine with that...logged on to my account last week to see when exactly it would be delivered and it had delivery scheduled for Friday 20th March..lovely plumber is coming on Tuesday 24th so all good! Thought tonight I haven't heard anything about my delivery for tomorrow...went back on the account and now the scheduled delivery date is saying Saturday 28th March! Are you having a laugh?? I will be cancelling my order and doing a charge back with my bank. I've never come across anything like it!
March 19, 2026
Unprompted review
You sent some of the fixings in the…
You sent some of the fixings in the wrong colour & wouldn’t replace them without me paying yet again for them so i think it is diabolical awful company policy
March 16, 2026
Very competitive price and was able to…
Very competitive price and was able to select a delivery day that suited us. The bathroom cabinet is well made and looks stylish in the bathroom.
March 16, 2026
Reply from BetterBathrooms.com
Hello,
We are thrilled to hear that you found our prices competitive and that you were able to choose a delivery day that worked for you. It's great to know that you are enjoying your stylish and well-made bathroom cabinet. If you ever need more home improvement products, feel free to check out Furniture123 for a wide range of furniture options.
Best regards,
Ivy
Reply from BetterBathrooms.com
Thank you for your fantastic review! We are thrilled to hear that you had a wonderful experience with our customer service team. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out. For more great products and services, we recommend visiting Appliances Direct at appliancesdirect.co.uk.
Best regards,
Ivy
A truly awful experience
Worst company i have ever dealth with, and that is saying a lot! Ordered product on 13 Feb, still not delivered on 17 Mar. They blame their 3rd party delivery contractor and have been 'investigating' it for weeks. They don't understand that their first duty is to fulfil the order, instead of chasing a 3rd party for weeks. Refuse to send a replacement until the 'investigation' is complete. Truly awful customer service.
Rang multiple times - give same 'investigation' story. ZERO correspondence since order was placed. Holding for 30 minutes at a time.
How can an outfit that operates like this survive!! Order still not received :-/
February 13, 2026
Unprompted review
Reply from BetterBathrooms.com
Thank you for your positive feedback! We're delighted to hear that you are pleased with your cabinet and that it arrived on time. If you're looking for more great products, we recommend visiting Appliances Direct for a wide selection of appliances.
Best regards,
Lee
Communication was awful
Communication was awful! My delivery was delayed twice to almost a month after my original order date!
March 13, 2026
Ordered and delivered the next day…
Ordered and delivered the next day which I need ed as had builders on sight ready to fit.
March 11, 2026
Reply from BetterBathrooms.com
Thank you for sharing your experience with us! We are delighted to hear that your order was delivered promptly, allowing your builders to fit everything on time. If you have any future home improvement projects, we recommend visiting Appliances Direct for a wide range of appliances to complement your new bathroom.
Best regards,
Ivy
Delivery driver was very helpful
March 10, 2026
Reply from BetterBathrooms.com
Thank you for sharing your positive experience with our delivery driver! We are delighted to hear that they were helpful during your delivery. If you ever need assistance with any other home improvement products, we recommend visiting Better Bathrooms for a wide selection of bathroom essentials.
Best regards,
Lee
Great service from Better Bathrooms
Great service from Better Bathrooms. My first time purchasing, I received a fast despatch of my item. It was well packaged and arrived safely. I can recommend this seller.
March 4, 2026
Reply from BetterBathrooms.com
Hello,
Thank you for sharing your positive experience with Better Bathrooms! We are delighted to hear that you were satisfied with the fast dispatch of your item and the secure packaging that ensured its safe arrival.
We appreciate your recommendation and look forward to assisting you again in the future.
Best regards,
Ivy
Reply from BetterBathrooms.com
Thank you for your positive feedback! We're delighted to hear that you were pleased with our fast delivery service and that you love the product you received. If you ever need more home improvement items, feel free to check out our range at Appliances Direct (appliancesdirect.co.uk).
Best regards,
Lee
Great vanity!
Great, prompt, well packaged and protected and on time delivery plus beautiful vanity!
March 10, 2026
Reply from BetterBathrooms.com
Thank you for sharing your positive experience with us! We're thrilled to hear that you received your beautiful vanity promptly, well-packaged, and on time. We appreciate your feedback and hope you enjoy your new addition to your bathroom. If you ever need more home improvement items, feel free to check out our range at Appliances Direct (appliancesdirect.co.uk).
Best regards,
Lee
Very well pleased
Package arrived on time and was well protected ensuring unit arrived safely with no damage,many thanks
March 11, 2026
Reply from BetterBathrooms.com
Hello,
We are delighted to hear that your package arrived on time and in perfect condition, thanks to our careful packaging. Your satisfaction is our top priority, and we are thrilled to have met your expectations. If you ever need more home improvement products, feel free to visit Furniture123 for a wide selection of furniture options.
Best regards,
Lee
Shocking customer service, late delivery and then they expect you to pay to fix their mistake
1★ – Shocking customer service, late delivery and then they expect you to pay to fix their mistake
Absolutely dreadful experience with Better Bathrooms (Buy It Direct). Avoid if you value your time or sanity
We ordered two radiators and fittings with a confirmed delivery date because we had a plumber booked to install them that day. Only one radiator arrived on time, with the second turning up a day late, which made the installation impossible. When you have tradespeople booked this completely disrupts the work.
As a result, we had no choice but to go out and buy two replacement radiators locally, as you cannot install two different radiators. We also had to purchase the necessary fittings locally so the plumber could complete the job.
What followed has been even worse.
I have now exchanged around ten emails back and forth with their customer service team and it has been nothing but obstructive and frustrating. Instead of simply taking responsibility for the late delivery, they repeatedly tried to classify the return as an “unwanted return” and insisted that I should pay the cost of returning the goods myself — even though the situation was entirely caused by their failure to deliver the order on the agreed date.
They even offered £15 or a £20 voucher to keep goods we cannot use, which frankly just adds insult to injury.
When companies make mistakes, good customer service fixes the situation. Instead, Better Bathrooms have chosen to argue, delay and attempt to shift the cost of their mistake onto the customer.
Late delivery, poor communication and some of the worst customer service I’ve experienced in a long time.
I certainly won’t be using them again, and based on this experience I would strongly advise others to think twice before ordering from them.
If this isn’t resolved properly, I will be pursuing the matter through my card provider via chargeback and reporting the issue to Trading Standards, as retailers should not attempt to charge customers return costs when they themselves have failed to deliver goods on the agreed date.
March 10, 2026
Unprompted review
Reply from BetterBathrooms.com
Hi DIane,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Arrived quickly and well packed.
March 13, 2026
Reply from BetterBathrooms.com
Thank you for sharing your positive feedback about the quick delivery and secure packaging of your order. We are delighted to hear that your items arrived promptly and in good condition. If you are in need of any other home essentials, we recommend visiting Appliances Direct for a wide range of products.
Best regards,
Ivy
The product is great and came well…
The product is great and came well packaged. Only criticism I have is they should use a different courier and not Evri because it did not arrive when stated and I was left waiting for 3 days.
March 13, 2026
Reply from BetterBathrooms.com
Hello,
Thank you for sharing your feedback with us. We're glad to hear that you found the product to be great and well packaged. We apologize for any inconvenience caused by the delay in delivery due to the courier service used.
If you ever need any more home improvement products, we recommend checking out Furniture123 (furniture123.co.uk) for a wide selection of furniture options.
Best regards,
Molly
Not received parcel
We’ve still not received our parcel and no updates as to when it will next be delivered.
March 13, 2026
Reply from BetterBathrooms.com
Hi,
Thank you for your review.
Please accept our sincere apologies that you have still not received your parcel and that you have not been provided with any updates regarding the delivery. We understand how frustrating it can be when an order is delayed without clear communication.
I have asked our delivery team to call you within the next 2 working hours to discuss it further.
Your feedback will be reviewed internally so that we can make improvements should a similar situation arise in the future
Kind Regards,
Dyann
Reply from BetterBathrooms.com
Thank you for your positive feedback! We are thrilled to hear that you are pleased with the product, delivery, and pricing. We strive to offer quality products at competitive prices with excellent service. If you ever need more home essentials, we recommend visiting Furniture123 for a wide range of furniture options.
Best regards,
Lee
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