Betts Metal Sales Reviews 

196
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Have bought many many times from Betts metals - they always deliver quickly - have fantastic customer service - go above and beyond to help. Cannot fault them - my go to for precious metals and jewell... See more

Rated 5 out of 5 stars

The team was great to find out whereabouts of my parcel when the post man couldn't deliver properly. Thank you Betts for your swift support!

Rated 5 out of 5 stars

I had a client who required a 14 carat wedding ring within a tight deadline and a kind, friendly and professional lady called Jaz took the order and reassured me that it would be completed in a timely... See more

Rated 5 out of 5 stars

Sent my silver Monday, confirmed receipt and price given by Tuesday and paid directly. Really first class service and more than fair price offered. Really happy with this company as it is always a wor... See more

Company replied

Company details

  1. Wholesale Jeweler
  2. also in
  3. Jewelry Equipment Supplier

Written by the company

Founded in 1985 to complement the refining services of Stephen Betts & Sons Ltd, Betts Metal Sales has seen over 25 years of constant growth and is now one of the leading suppliers to jewellers in the UK. Betts Metal Sales focuses on servicing the n...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(196)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Although part of my order arrived

Although part of my order arrived, following contact with Betts they were apologetic that an item was out of stock, and super helpful in getting me a replacement tool very quickly. I had both e-mail and a phone call from them. Looking forward to dealing with them again.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, I have bought a couple of items now and price and service has been great, haven’t looked through entire catalog as only bought gold clasps so far, but they were the best price I could find for what I wanted, will use again

February 9, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and easy ordering…

Quick and easy ordering process using Betts website. Needed the items fast so paid for special delivery postage, items with me the next day.

Items all as expected, and packaged well.

Will be using again, and may even migrate to them from my usual supplier

January 20, 2025
Rated 5 out of 5 stars

I love that Betts are a family owned…

I love that Betts are a family owned and run company, they go out of their way to help with your requirements. Their bullion prices are incredibly competitive and turnaround times incredibly quick and if it’s not, you’re given an estimated date for completion

November 17, 2024
Rated 5 out of 5 stars

Excellent service

Excellent service, I hadn’t used Betts before, but I’m very impressed. I spoke to someone on the phone about what I was sending I we agreed I probably wouldn’t get anything for the gold plating on my silver items, but I got the gold value and the silver. They sent the credit note by email as soon as they received my package and the money was in my bank the next day!

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Nothing is too much trouble

Nothing is too much trouble. Really knowledgeable. Really well trained staff.
It feels like the staff run with a genuine small business heart, but with a big business capacity to give you exactly what you need. Been working with them for years.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

First class service from beginning to…

First class service from beginning to end. Very competitive prices - the items I purchased were lower than the same items offered at a Black Friday discount with other suppliers. Communication was excellent throughout. Dispatched super fast with tracking. Very well packed. Would recommend and would use again.

November 26, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look