As always , the service is impeccable. I order in the morning and collect in the afternoon. Goods are always ready and the staff on the sales counter are great, welcoming, and informative. Thank you... See more
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I've been a customer of Betts for a relatively short time but over that period they have consistently out performed other comparable UK suppliers. Friendly helpful staff, super fast delivery and... See more
Sent my silver Monday, confirmed receipt and price given by Tuesday and paid directly. Really first class service and more than fair price offered. Really happy with this company as it is always a wor... See more
Company replied
The customer care from Betts Metals has been second to none. Whether in relation to handling our queries or sorting out a minor issue. The grace, speed, and efficiency with which our purchase was h... See more
Company replied
Company details
Written by the company
Founded in 1985 to complement the refining services of Stephen Betts & Sons Ltd, Betts Metal Sales has seen over 25 years of constant growth and is now one of the leading suppliers to jewellers in the UK. Betts Metal Sales focuses on servicing the n...
Contact info
Spencer Street 49-63, B18 6DE, Birmingham, United Kingdom
- www.bettsmetalsales.com
4.7
Excellent
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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brilliant service you could not ask for more
In this day and age, it's extraordinary to get exactly what it says on the tin.
I ordered 157g of sterling silver at 92.5% and I received 157.3g
my order was just over £120 so I received free shipping which was promptly shipped and arrived in good time.
brilliant service you could not ask for more
June 19, 2023
Unprompted review
Excellent service
Lovely lady name Julie took my order over on phone. Sent me a confirmation invoice promptly. I received my silver bar the next day. Excellent service. Good quality investment.
May 18, 2023
Unprompted review
Best prices around
Best prices around, so much better than cooksons, if you haven’t discovered Betts yet I’d say discover it right now
May 11, 2023
Unprompted review
Excellent company to deal with
Excellent company to deal with. Good range of products and services.
April 19, 2023
Incorrect orders repeatedly
April 10, 2023
Reply from Betts Metal Sales
We are sorry to hear that you haven’t been satisfied with our service, it really is of great importance to us that we get things right first time. We understand that your order has now been fulfilled correctly but if there is anything you wish to discuss please call 0121 2332566 to speak directly to a member of our senior management team.
good products good commutations
April 28, 2023
Unprompted review
Reply from Betts Metal Sales
Thank you so much for the 5 Stars !
Good service, good communication and competitive prices
Website is clear and easy to browse and check stock status. Ordering was efficient, I was kept informed of dispatch, delivery was within expected timescales, and the products packaged safely and all present and correct. Prices were also competitive. Very pleased with the service, thank you.
April 19, 2023
Unprompted review
Reply from Betts Metal Sales
Thank you for the great review Jessica!
Brilliant service and fast execution of…
Brilliant service and fast execution of order. Thank you very much.
March 14, 2023
Unprompted review
Reply from Betts Metal Sales
Thank you so much! :-)
The gold I ordered arrived the next…
The gold I ordered arrived the next day, very happy with the service.
March 21, 2023
Reply from Betts Metal Sales
That's great to hear! Thank you
Top notch!
My first purchase from this company of a sizeable piece of gold bullion wire. Excellent product. No nicks or scratches, very clean and neatly cut. Excellent customer service answering questions quickly. A very good and reassuring experience and will definitely use them again. Thank you!
March 21, 2023
Unprompted review
Reply from Betts Metal Sales
That's fantastic! Thank you so much for your review !
Betts Metals Excels in Customer Care
The customer care from Betts Metals has been second to none. Whether in relation to handling our queries or sorting out a minor issue. The grace, speed, and efficiency with which our purchase was handled was fantastic. As an added bonus, they are very competitive on price. Special mention to Nina and Marie.
February 28, 2023
Unprompted review
Reply from Betts Metal Sales
Thank you Laura for such a great review !
Good service they didn't have exactly…
Good service they didn't have exactly what I needed but were prompt to get back to me and sorted it out
March 1, 2023
Unprompted review
Reply from Betts Metal Sales
That's what we love to hear! Thank you Roger
Efficient, good quality
Efficient, order despatched quickly, good quality very happy with both orders. Excellent service. Always friendly and helpful.
February 15, 2023
Unprompted review
Reply from Betts Metal Sales
Great to hear! Thanks for the 5 stars
Helpful customer service and great…
Helpful customer service and great product, would definitely use them again.
February 8, 2023
Unprompted review
Reply from Betts Metal Sales
We look forward to seeing you again!
I had a custom made order of
I had a custom made order of
bullion alloy. The product is excellent and Betts were brilliant at communication and delivery.
January 20, 2023
Unprompted review
Reply from Betts Metal Sales
Thank you for taking the time to leave this lovely review, John. We look forward to helping you again soon.
Really pleased with my recent order…
Really pleased with my recent order with Betts.
I had my relatively small batch of scrap processed by them with no processing charge (special offer), then I ordered bullion against the amount. This came cleanly cut and well packaged.
So got rid of my scrap and replaced with quality bullion
Many thanks!
December 8, 2022
Unprompted review
Reply from Betts Metal Sales
Thank you so much for this lovely review - we hope to help you again soon!
Reply from Betts Metal Sales
Thank you for taking the time to leave this lovely review, John - we look forward to helping you again soon.
Brilliant products and service.
The products and service provided by Betts Metal sales is truly excellent.
From SMO gold and chain along with a range of tools and other they provide everything I need.
If called on for advice, the team is knowledgeable , professional and helpful.
The website is easy to use, showing all the products clearly.
I highly recommend.
November 5, 2022
Unprompted review
Reply from Betts Metal Sales
Hi there, thank you so much for taking the time to leave a review. We look forward to helping you again soon!
Very impressed
First time customer , Very impressed with service and kept informed of order and delivery which was very quick.Fantastic price and a british company
August 14, 2022
Unprompted review
Reply from Betts Metal Sales
Hi there, thank you so much for your custom and for taking the time to leave a review. We look forward to serving you again soon!
Top Quality Service
3rd time I have used you for my orders and once again everything was handled quickly and despatched on time. Will be back I am sure
June 22, 2022
Unprompted review
Reply from Betts Metal Sales
Hi Keith, thank you so much for your continued custom and for taking the time to leave a review. We look forward to serving you again soon!
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