Not the best site, too many problems, even logging on takes ages, the 'cash out' option comes and goes as they please, when you close 'deposit' at the bottom of the page it always puts a bet on your s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So far experience with Bet Uk app was pretty decent. Ive tried both sports bet and casino.. would be nice if they make specials odds and betbuilder odds on sports especially on football matches.. i mi... See more
Company replied
Betuk is an average site. Playing a few other sites they need to improve their odds on sports markets in general, and weekly incentives and promos which are poor against most others. Casino options ar... See more
Company replied
Honest review, opened an account yesterday was verified and deposited no problem playing for a few hours and was lucky enough to build up a balance of around £2400. I made a request for a withdraw... See more
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
At BetUK we offer everything for the sports bettor. We have LIVE Racing - Free to view over 40,000 horseraces from around the world including UK, Ireland, USA, South Africa and Australia! + LIVE Dogs – Free to view over 55,000 Greyhound races! Plus video form, tips and much, much more! Great odds and specials on all the big events. And - we have all the tools you will need to help keep your betting in control and help you gamble responsibly.
Contact info
United Kingdom
- support@betuk.com
- www.betuk.com
3.1
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BetUK
Hi Sean!
We're thrilled you find our service very good and recommend us.
Your positive feedback and recommendation mean a lot to us, and we're always striving to provide the best possible experience for our players.
Thank you!
Kind Regards,
The BetMGM Team
I have win twice and when I contacted…
I have win twice and when I contacted yous about it yous sent me an email to say about the one sum of money instead of two sums,and the wait is so long to get it my win
September 20, 2025
Reply from BetUK
Hi Majella,
Thank you for sharing your feedback regarding your winnings and the communication received.
We understand that it can be concerning and frustrating to receive an email that doesn't reflect all your wins, and we appreciate that waiting for payouts can be an anxious time.
We are committed to ensuring clear communication and timely processing for all customer transactions.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetUK
Got restricted straight away
Got restricted straight away. Repeatedly asking for documents. Absolute joke of a company.
September 20, 2025
Reply from BetUK
Hi there,
Thank you for sharing your feedback regarding the restrictions and document requests.
We can certainly appreciate that repeated requests for documentation can be frustrating and may seem inconvenient.
These measures are typically put in place to comply with regulatory requirements, ensuring security and responsible gaming.
We are committed to making these necessary processes as clear and efficient as possible.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetUK
This "mob" are a joke
This "mob" are a joke,I have been trying to verify my account for days,I am not getting to upload my picture of my bank card as it keeps saying its to dark,to light ,blurry and can't find document,so I then emailed them the pictures that are perfect and all I get back is another email asking me to verify my document.I never got asked to verify my documents until I had a £2500 win which is the wrong practice and illegal
September 10, 2025
The site is shocking
The site is shocking and you can't even lay £5 on a 20/1 shot. Will be closing my account waste of time.
September 17, 2025
Reply from BetUK
Hi there Stuart,
Thank you for your feedback about the bet restrictions on our site, particularly your inability to place a £5 bet on a 20/1 shot.
I can certainly understand your frustration; being unable to place your desired wager is a significant issue and not the experience we want you to have.
I will investigate this specific trading decision and the reasons behind it to understand why this occurred.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The BetUK Team
I’m just selling employer
I’m just selling employer. I’m gonna shopkeeper, I’m just playing for enjoying myself and I’m always control myself anytime when I want I can stop.
October 10, 2024
Unprompted review
Reply from BetUK
Thank you for sharing your perspective. We're glad to hear you're enjoying your time on BetUK and that you're practicing responsible gambling by setting limits for yourself. We encourage all our players to gamble responsibly and within their means.
All the best,
BetUK
easy to use and good offers fast payout
September 11, 2025
Reply from BetUK
Hello Steven,
Thank you for your kind feedback.
We are pleased to hear that you found our platform easy to use, our offers appealing, and our payouts fast.
We appreciate you taking the time to share your positive experience.
Kind Regards,
BetUK
Easy way to lose money
I did the sign up bonus because it was advertised online. Spent the wagering amount and then they couldn't find record i had done so assumed it was an oversight and deposited again. Played through the wagering again only to find that the bonus never came through. Bottom of the barrel company. Steer well clear
September 9, 2025
Unprompted review
Reply from BetUK
Hi Andrew,
Thank you for providing us with your feedback regarding your experience with a sign-up bonus.
We are sorry to hear of the issue you have described, and can certainly understand the frustration caused when a promotion does not proceed as anticipated.
We are committed to ensuring our promotional offers function correctly and that any discrepancies are thoroughly reviewed.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetUK
Can’t place a bet because the site…
Can’t place a bet because the site won’t let me combine anything . Won’t use again
September 9, 2025
Reply from BetUK
Hi there Daniel,
Thank you for your feedback regarding the difficulty you've experienced combining bets on our site.
I can certainly understand your frustration; it is completely reasonable to expect a smooth betting experience, and I am sorry that our platform has fallen short in this regard, leading you to consider not using us again.
I will be forwarding your comments to our product and sportsbook teams to investigate this issue and explore how we can improve our betting combination features.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The BetUK Team
Reply from BetUK
Hi there Gary,
Thank you for your positive feedback.
We are delighted that you find our site easy to understand, as our goal is to provide a clear and straightforward experience for all our customers.
We will continue working hard to maintain this level of simplicity and user-friendliness.
Regards
The BetUK Team
Bet builder tool does not work and…
Bet builder tool does not work and betslip does not appear
September 9, 2025
Unprompted review
Reply from BetUK
Hi there Franco,
Thank you for bringing this critical technical issue with our Bet Builder tool and betslip to our attention.
I can certainly understand your frustration; being unable to place a bet because key features are not functioning correctly is a significant failure of our platform. I am immediately escalating this report to our technical and product development teams for urgent investigation and resolution.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The BetUK Team
Reply from BetUK
Hi there Paul,
Thank you for your feedback regarding the number of promotions available on our website.
I can certainly understand your desire for more offers, as promotions can significantly enhance the gaming experience.
I will be sure to pass your valuable suggestion to our Promotions and Marketing teams for their review and consideration in future planning.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The BetUK Team
Anything to make me enjoy
I have experience about shopkeeper cause and self employer
September 5, 2025
Reply from BetUK
Hi Didar!
We're absolutely dedicated to making your time with us enjoyable.
Our entire pride is focused on crafting the world's greatest iGaming experience, filled with excitement and fun for every player.
If there's anything specific you'd like to explore, or if you have suggestions on how we can enhance your enjoyment, please don't hesitate to reach out to our Customer Service team via chat or by email at support@betuk.com.
They're always ready to assist!
Kind Regards,
BetUK
If you lose your card you've had it
If you lose your card you've had it. Betuk send you to your bank to ask for a form which doesn't exist. They tell you to get a certification of ownership. No bank has ever heard of it yet Betuk demand it. No other bookie does this. It's shocking.
And don't bother with your automated reply about how you're committed to being transparent and fair etc. I'm not interested.
September 5, 2025
Unprompted review
Reply from BetUK
Hi there Al,
Thank you for sharing your very frustrating experience regarding the difficulties you are facing in verifying your new card after losing your previous one.
I can certainly understand your anger; it is unacceptable for us to demand documentation that your bank advises does not exist, and I am very sorry for the runaround you have experienced.
I will personally investigate the specific requirements our verification team has requested and ensure that we find a reasonable and practical solution for you to update your payment details.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The Bet UK Team
Great website, great experience
Nice interface, good odds, fast payouts, great customer service
September 3, 2025
Reply from BetUK
That's wonderful to hear! 😄 We're thrilled you're enjoying our nice interface, good odds, fast payouts, and great customer service!
All the best,
BetUK
Got bounced between three agents and…
Got bounced between three agents and never got a straight answer on bonus rollover; withdrew eventually, not impressed.
August 23, 2025
Unprompted review
Reply from BetUK
Hi there Tameka,
Thank you for letting us know about the difficulty you experienced getting a clear answer on your bonus rollover and being passed between multiple agents.
I can certainly understand your frustration; receiving a clear and direct answer to a query like this should be a straightforward process, and I am sorry we failed to provide that for you.
I will be reviewing the handling of your query to understand why a simple answer was not provided and to use this as a training opportunity for our team.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The Bet UK Team
Easy to find what I want good offers
September 1, 2025
Reply from BetUK
Dear Alan,
Thank you for your positive feedback about our user-friendliness and offers!
It's great to hear that you quickly find what you're looking for and appreciate our promotions.
We remain committed to maintaining this high level of service and attractive offers.
Kind regards,
BetUK
Wasn't anything big like some sites do…
Wasn't anything big like some sites do to get you hooked was just enough to think good little game that will come back to play
August 30, 2025
Reply from BetUK
Hi There!
That's a fantastic perspective!
We believe the real thrill is in the journey and the authentic fun of the game.
Our aim is to provide enjoyable and engaging games that you'll want to revisit, creating a truly fun adventure every time you play.
Thank you for sharing your experience!
Kind Regards,
The BetUK Team
Reply from BetUK
Hi Aydin
Thanks for your feedback.
We're sorry to hear that you found our website difficult to use, and want to assure you that BetUK is committed to reviewing its website design and functionality to improve the user experience.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
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