Bentons Reviews 

Came very promptly, well packaged, all in perfect condition and looking and smelling gorgeous! No complaints at all, thank u!

Web site was easy to navigate, payment and shipping was very clear and my order arrived a few days later.

BG Bentons offer Churchill crockery with a 5 year non chip warranty or replacement if it gets chipped I sent them emails for the plates and bowls within a few months of bulk purchase last year which got chipped but despite sending reminder emails and numerous calls, they just wouldn't respond and neither replace them and simply said we have replaced them !!!

Good quality and fast shipping process...

Good, quick service, would order again

Ordered 12 coffee cups, received 6 in a box with a paid invoice for 12. Called to find out what was going on, was told an incorrect code had been used by the company and the price was for 6. I asked for a full refund with return post (I would also have accepted 6 more cups or half my money back including VAT), but was told by person answering phone that she didn't know what to do. Was told an e-mail reply would follow, no reply 4 days later so sent company a request for a reply. More than a day later, no reply.

Will escalate to trading standards if no reply with solution soon as I can see no reason for a wrongly coded order for 12 to not be picked up after receipt , processing and before despatch.

Very, very poor customer service thus far. Very disappointed.

Update:
Have received a reply from one of the Directors to say that a partial refund has been made for which I am grateful. Will happily deal with Bentons again.

👍🏻Spot on in every way

Excellent service, prompt reply to clarify shipping date.

Lovely products and excellent charming customer service. Highly recommended.

As a domestic customer I was really pleased with the communication aboutdelivery of my order, and the speed with which my problem was sorted.
One plate was damaged in transit and was immediately replaced. Staff, especially Trina, couldn’t have been more helpful

First class all the way. Helpful advice, excellent service and good prices. Will certainly use this company again and would highly recommend.

Excellent tea pot! Delivered safely! Exceptional Customer service!
Thanks.

Brilliant company to order from, deliver goods within estimated time. Will definitely use again.

Great service! Everything arrived safely and in good condition!

Very pleased with purchase. Smooth and seamless transaction, super fast delivery. Will definitely buy again and recommend to others⭐️⭐️⭐️⭐️⭐️

Bought 24 x Luigi Bormioli Michlangelo Masterpiece glasses. Arrived promptly but sadly one was broken in transit. A replacement glass was sent out straight away. Great customer service.

Excellent service. Quick delivery.