Zero ambition for client satisfaction, zero process quality
I ordered a new product. They shipped a used product which was not complete. The outer package was in excellent condition but the inner product package was open (!), old, dirty, used and obviously opened / closed several times. The product looks like being used for weeks or longer. So somebody packed someting used and dirty carelessly into a box and shipped it to me. They asked me to send photos. I did. Then they asked me to return the product to them, but at my shipping expense! It was not me who shipped this garbage, but I should care to send it back and to pay for its shipping? Otherwise I would not get my money back. No word of excuse, of course. No process to control the quality of what they ship. Now they say it was "La Poste". They made an inquiry and I need to wait week until I will get a result. If La Poste agrees that they made a mistake, and only then, I might get my shipping expense refunded. It's just a cheap trick to avoid paying. Why do I say this? La Poste handled that product during 2 days of shipping time. There is no way that somebody can make a product looking so much used and dusty in 2 days only. So do not expect any client orientation or client thinking from this company. They live on a planet where there are only stupid clients, happy to accept every and each of their crazy ideas. Better pay more for the same product in a different shop.