Bhsdirect 

Having reported a catalogue of problems when the sofa arrive, from different coloured feet, rip in the arm and a wonky footstool......... I have now been advised that I can get a refund!

DO NOT buy from them. The time I have wasted having to contact customer service was unacceptable.

What a disappointing experience!!!.....................BYE BYE BHS

Bought a garden chimeria in July 2015. By mid August it's rusting badly all around the flue. I send photos and ask for replacement or refund. After much waffle I am told to oil it after every use with a rag and that surface rust is to be expected. I am told that if I am not happy with the explanation to take it to my local store where someone will look at it.
It's 4ft high and 2ft wide and the nearest store is 11miles away & in a shopping centre.
Oil before putting away at end of season is fair enough but after each use is crazy if not dangerous. Still trying for a refund but not too confident.
May have to go small claims for satisfaction.

Love shopping in BHS Northumberland street Newcastle , the staff are really nice and helpful every time I go in this store I come out with something , and some great bargains in the sale , Chris who served me was very helpful and friendly 😃

Having done much online shopping over the years, this has to be the best service, I've ever had. Great prices, good website, easy online ordering, flexible delivery (amended my delivery date) & progress emails which are answered quickly. The delivery team called me to let me know when they'd be with me, 2 friendly chaps delivered, unpacked & took packaging away! Although there was a fault with one of my products, an easy online return service, backed up by a great customer service team, who emailed & phoned me to arrange an exchange on a Saturday!! This all from a company I'd never heard of before I saw them listed on Quidco. Cannot recommend them highly enough 😊

This company is clearly impersonating British Home Stores with the BHS moniker. They are part of the same company that run Debenhams Plus (nothing to do with the high street name Debenhams) amongst other sites. These big stores should shut these cowboys down.

I don't quite understand in this day and age why a company like this takes such an aggressive approach to customers. I had a legitimate complaint which wasn't even direct at them (cooker hood was missing a screw internally which had caused a clip to snap) but they initially refused to return it since they claimed that it was damaged during delivery and I had waited more than the 5 days they stipulate for reporting damaged goods - never mind that the damage wasn't even visible without dismantling the entire unit. However, when I phoned to discuss I was called a liar ("we don't know that you didn't break it yourself") and when I pointed out that I felt I had a claim to take to small claims I was told "you can try, and we'd be happy to fight you". The rep put me on hold to speak to a manager, but a minute later when I asked to speak to the same manager I was told that they had left for the day. They eventually agreed (as a gesture of 'goodwill') to refund the unit as long as I paid for delivery.

Long story short - don't buy from this company. Life's too short. I wish I had read the reviews here before buying from this company, and I hope I can persuade at least one person to shop somewhere else as a result of writing this.

after searching the web for a ceiling light i finally decided to go with bhs as thats where all my other lights were purchased. i decided to go to my local bhs to view it on display before buying. it wasnt on display but the sales assistant said she could order it and i could take it back if not liked. she checked availabity (5 in stock) and the order was placed and paid for. i get a call yesterday to say the light had arrived and was ready for collection at any time. this morning i get another call from bhs to say the light was out of stock!!!! I try to explain to the sales assistant the previous days phone call but to no avail. how can the item be there one day and not the next? total madness. i rang customer 'not care' service who basically didnt want to know. my tip for bhs would be dont advertise or try and sell products that you cant provide. simple as that really. ive been a loyal customer for over 35 years, not anymore!!!!

Ordered a sink at £199 on 22 Dec 2014 for an agreed, selected delivery date of 2 Jan 2015. Order and delivery date confirmed electronically by BHS Direct. Despatch confirmed 31 Dec, along with delivery on 1 Jan! Didn't think that would happen but still expected on 2 Jan. Guess what, no delivery. Rang Cust Services twice, promised call back and nothing. Thro' online tracking eventually identified that delivery would actually be on 5 Jan. Rang and spoke to a very surly member of Cust Services, who agreed a £10 credit as a goodwill gesture for failure to deliver. It gets worse, sink delivered on the 5 Jan and it was in pieces. I wanted a replacement but they couldn't deliver in time for the work I was having done so had so had to return it. I did order in plenty of time to rectify issues, if they had delivered in time. Return went though no problem until the credit appeared on my statement. It was for only £189. Having spoken to Cust Services today, I was told that I had been refunded the full price I paid, which included the goodwill gesture. Really! This is nothing short of theft BHS Direct has stolen £10 from me. Since when did a goodwill gesture, paid as a result of their failure to deliver when they promised, been deducted from the refund for the product bought? To add insult to injury, nothing can be done apparently because I cancelled the contract and did not accept a replacement item. The member of staff would not put me through to a manager, none available, you know that story ha ha and I have been promised a call between 9 and 10am tomorrow. I should imagine that this will not happen. You also cannot find contacts for any senior staff anywhere for this company. What a disgusting organisation. Phillip Green you should be ashamed of yourself.

Ordered a TV from here before i had read any reviews. Like too many other people the delivery was due on a Tuesday but failed to turn up. Arrived on the Wednesday after it had been agreed that it would be delivered on Saturday. Everybody was very polite but failed miserably to actually do anything. Might be a few quid cheaper I think this deal was about £20 cheaper than elsewhere but its really really not worth it. Like others have said avoid.

I purchased on-line a Tumble Dryer for a friend who had never had a tumble dryer before and she was drying her clothes on radiators and suffering immense condensation and mould issues.
Tricky purchase as she had a minimal budget and not a big cottage. Debenhams had a special offer of a Hotpoint 3 kg Tumble dryer. A nervous buyer agreed to the deal - when it was delivered the courier banged it against the door frame and put a slight dent in the casing - in addition my friend was having second thoughts as to whether it was big enough. Cut a long story short Debenhams were fantastic, no quibble return and fully understanding. All done over the Internet and a fast responsive service. I wouldn't hesitate to do business with them again.
Johnboy.

BHS behaved unethically, with lack of customer care, in contravention of online selling laws and not in accordance with their own terms and conditions. I ordered a laptop which was advertised at some 30% less than most other suppliers, BHS accepted my order and told me when the laptop would be delivered. Two days later BHS told me that they were cancelling the order as there had been a pricing error. I wrote to complain and lay out my reasons. The response did not engage with my complaint but merely repeated the original cancellation saying “Unfortunately we are unable to reinstate your order as this as been cancelled due to a pricing error”. I will be avoiding BHS and will be encouraging my consumer network to do the same.

I purchased a cider gift set from here, when it arrived it was smashed. I emailed BHS re returning it and they asked for pictures etc which I sent. The. Finally after 5 days I recieved a email to say that I need to bring it in store or return it via courier, which I could of done 5 days ago from the information in parcel. I advised that they had wasted my time by asking for pictures and that by returning the item with broken glass was putting myself, BHS staff and courier at risk of injury. I returned the item via courier which I had to wait in all day on my day off for to then the next day receive a email stating that the advice I was given was wrong and that I should dispose of the items safely. To sum up BHS staff haven't got a clue the item had been poorly packed to start with and then it has taken over a week to get refund. The customer service for BHS is shocking and I shall not be a returning customer. If want to save yourself a load of hassle shop else where because I found tesco had done the same gift set for £4 cheaper.

Avoid like the plague - induce you to purchase with delivery dates that they unable / unwilling to fulfil, then offer you a delivery slot one month later, but still take the full purchase price from your Credit Card. Telephone support is non existent at worst, condescending at best, plus you have to pay 10p / minute for the privilege - avoid like the plague!!

I strongly advise anyone to avoid -at all costs- purchasing anything from BHS Direct!!!
I recently returned from holiday to find that my Tumble Dryer had broken down. I searched online for a replacement and found a highly recommended White Knight Dryer. Although there were several outlets with cheaper prices, I opted to go for a -so called- reputable name like BHS Direct. Big Mistake! The online sale went through without a hitch, but this is where the professionalism ends. I was given a delivery date four days later between 07:10 and 10:10 at a cost of £25ish, which was fine so I booked the morning off work. 11:00 on the delivery day comes and no sign of my new dryer, so I phone BHS Direct. They advise me that often the drivers get problems so give it another hour. By 12:45 they still had not arrived and I had to return to work, only to receive a phone call at 14:00 to say they were on there way with the dryer, meaning I then had to take the afternoon off too. The dryer finally arrived (four hours late), and was plugged in and filled with the first load of just washed laundry. Within minutes I noticed something was not right, there was no heat going to the dryer. I checked the instructions again and even googled a solution but it was apparent that the machine was faulty. I rang BHS Direct who astonishingly told me I needed an engineer visit and transferred me to a service dept who told me a call out charge of £59 would apply. Obviously I refused this and demanded a full replacement, but BHS Direct insisted on an engineer visit (without fee thankfully!). I then had to take another day off work for an engineer who arrived to look at the machine and tell me -within seconds- that the dryer was indeed faulty and needed to be taken away for repair and a loan machine would be arranged in the interim. I told him that it was brand new and that I did not want a repair and I was legally entitled to a full replacement, whilst we both stood scratching our heads wondering why BHS Direct had sent him in the first place. I then rang BHS Direct's laughable excuse for customer service who was unwilling to progress my replacement until he had a report from the engineer. Eventually this happened and BHS Direct submitted to sending me a new dryer, but I had to wait another 4 days for the new one to be brought out and old one taken away by the same courier. With little choice I waited 4 days, and on the eve of my new delivery time I received an email confirming the uplift but no mention of delivery, so I phoned the courier who had no clue about a new dryer, just that they were hired to uplift one from my address. I then had to phone BHS Direct AGAIN and spoke to the guy who arranged this, to be told that not only did they not have a replacement machine in stock, but they had no intention of informing me of this, they were willing to just pick up the faulty goods and leave me without for god knows how long. Fed up, I demanded a full refund, which was like pulling teeth, they dug their heels in and would not release my money until the faulty dryer was back with them, despite the courier confirming they had collected the goods.
BHS Direct is probably the worst company I have ever had the misfortune of dealing with. Their products are faulty, their after sales care is a joke, and their staff could not care less about customer service or solving problems BHS Direct create. Because of this sham of an organisation I have been without a dryer for 10 days, I have lost 4 days wages (1 for initial delivery. 2 for engineer visit, 3 for uplift of faulty appliance and 4 for the wait for new delivery from ao.com), a backlog of laundry and a bitter aftertaste. The next day I ordered a better LG Dryer from appliances online (ao.com) and it arrived on time with free next day delivery with exemplary customer service (BHS Direct take note).
I would urge anyone to reconsider buying anything from BHS Direct and if you do chose to buy from them, make sure you are well versed in Distance Selling Regulations and Consumer Rights, because by god you're going to need them, and good luck!

We ordered a Samsung Mobile Phone on the 7th from BHS Direct and paid premium delivery of £12 for it to be delivered on the Saturday, the day came and went and we heard nothing. On the Order Summary that had been e.mailed it says the item has been DISPATCHED, it has done for 6 days now...if you click on the Order Tracking link you get this - No tracking information is available directly from this site as the consignment has been sent directly from one of our suppliers. We have sent several e messages and received only 2 replies,

First one saying: Due to our great prices and choice of product we have experienced a high demand in orders recently. This has put a slight delay on dispatch times, but we are working to resolve this and your order be dispatched in the next 1-2 working days. An email confirmation will be sent to you.
(We have not received an email and if the items despatch is delayed why does the Order Summary say it was despatched on the 7th?) This response was sent to us on the 9th, 4 days later and we still have not received the phone.

Second e message: (sent after we reminded them we had paid £12 for it to be delivered on the Saturday) As per the terms on our website we will arrange for £5 to be refunded to you which is the difference between a next day, and standard 3-4 day delivery service.

This is NOT the delivery costs they offer! Standard Delivery is FREE as stated clearly on their website, Rapid (really?) SPECIFIED delivery is £5. I even went through the process of ordering another phone up until payment point and was given the option of FREE STANDARD delivery so the full £12 should be the amount refunded.
If you want to call them to try and find out where your order is you have to pay 10p per min to do so...So yet another day comes and goes by and STILL no sign of my phone despite us making long phone calls to them (costing goodness knows how much) and assurances from them yesterday that the phone had now been despatched and would be delivered today, it DIDNT arrive and again no e.mail was sent to tell us why, the only communication weve had with them has been due to us calling them when the time gets around to being evening and the likelihood of it arriving being slim, not once have they called us and kept us informed, my stress levels are through the roof and i already am on medication for high blood pressure!
Just to add insult to injury the site is now offering the phone for sale £7 cheaper! The ONLY reason we purchased from BHS Direct was because of the BHS name, we believed it to be a well known, well established, reputable and trusted company and so ordered from them thinking it was a safer option than ordering from a lesser known one. HOW WRONG COULD WE BE!!! I have shopped online for years now, bought things from countless places and i can honestly say this is THE WORST online shopping experience ive ever had, i'm so disgusted and disappointed in BHS. You really must be in the running for worst online retailer!!
I have no faith in this phone ever showing up and feel very sad, disappointed and frustrated, i wish i had read the reviews on here before we ordered. BHS Direct are in Breach of Contract and if my phone does not arrive tomorrow I will be cancelling the order, going elsewhere and taking this matter further!!!

Told I would get our delivery on Friday by 6pm.
Didn't come and then there is no one to speak to until Monday morning.
No one cared and no one wanted to sort anything out.

Craig Genuinely wanted to help to put the matter right. Friendly and listened while i had a little rant.

Ordered a tv stand with fixed delivery date for a saturday, low and behold nothing turned up all day when I finally phoned them them they said they hadn't even got the stock despite me plaing the order 3 weeks before. They didn't even bother to contact me at any point prior to this to say the order was delayed.

Ordered a washing machine, when it arrived it was damaged, that was 5 weeks ago still waiting on my money being refunded, made several phone calls and emailed them on numerous occasions, but my emails are ignored, so much for their customer care service.

I purchased a Toshiba tablet from them last year. When I got it I was going away so when I got back it was not working properly so rang them. Told nothing to do with them as I have had it 28days, see Toshiba. They told me speak to BSH direct and so it went on. Eventually Toshiba fixed the tablet but when I got it back still the same. After back and forwards and they were waiting for parts. Got consumers involved they told me to write to both of them. BHS direct again did not want anything to do with it. Toshiba eventually replaced it with a different model which did not suite what I purchased it for. Had trouble with this one. After back and forwards with new tablet and more letters to Toshiba and BHS direct. Toshiba gave me a full refund. The letter I eventually got from BHS was that there first time they heard about first tablet was 8 months after I bought it. Which was not true. Would never ever deal with them again or buy a Toshiba tablet.