I was seeing a message saying I could not make a dental claim. The first advisor I spoke with suggested trying again, which I did & still the same. I rang again & spoke with Manreece Grewal who was ve... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had several email attempts to contact BHSF to help me register and start processing my claim. Eventually I got a reply from Neil Ryder a Helpdesk Assistant. He couldn't have been more hel... See more
Company replied
I had trouble doing my claim online so called helpdesk. Spoke to a professional, polite advisor Neil Ryder. He explained exactly what the issue was. Neil advised due to an update on my policy I had... See more
Company replied
Having just retired from NHS after 32 years service was unsure my cover with Bhsf would continue . However I was made aware of their corporate retirement plan . I rang and spoke with Neil who quickly... See more
Company replied
Company details
Written by the company
BHSF provide affordable health insurance for individuals, employees and intermediaries. Employee health and wellbeing benefits and HR support services
Over 150 years of putting people first. Affordable health cash plans and wellbeing solutions for businesses and individuals
Written by the company
- Introducing our new Health & Wellbeing Plan for employees
- Provide your employees with convenient digital, preventative care and valuable health plan benefits. Our business health plan offers easy, digital access to essential services like dental, optical, physiotherapy, and skin cancer screening, along with financial support for routine healthcare costs.
Contact info
14th Floor, 54 Hagley Road, B16 8PE, Birmingham, United Kingdom
- 0121 454 3601
- enquiries@bhsf.co.uk
- www.bhsf.co.uk
4.8
Excellent
8K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick, efficient service
Easy to complete online claim form and very quick service. Thanks BHSF!
February 24, 2026
Reply from BHSF
Hi Customer,
Thank you for your excellent 5* review.
We're delighted to hear you're happy with the ease and speed of our service. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Reply from BHSF
Hi Susan,
Thank you for your excellent 5* review.
It's great to hear you're so happy with the ease and efficiency of our service. We hope we can be of assistance in the future.
BHSF
Abysmal Service if you could Call it That.
Called in the morning and got Appointment at nearly 21:00, spoke to the 'doctor' who wanted more pictures than David Attenbouragh, I have tonsillitis not a telescope, I've had it many times, "go see your GP" said the impatient cold doctor, if I was able to do that I wouldn't be waiting all day for a phone call, why not ask to do a video call instead.
March 3, 2026
Unprompted review
Reply from BHSF
Hi William,
Thank you for taking the time to leave us a review, but it sounds like you may have left a review on the wrong companies Trustpilot page, as the services you're describing do not sound like anything we offer.
We do wish you all the best for your treatment though, and hope you feel better soon.
BHSF
PAL is an excellent communicator
PAL is an excellent communicator who helped me through a difficult process with great skill, confidence and most importantly- genuine concern. I have been a member of BHSF for decades and Pal demonstrates those excellent skills that makes customers such as me remaining loyal to your service. Thank You Pal.
March 2, 2026
Unprompted review
Reply from BHSF
Hi Colin,
Thank you for your lovely 5* review.
We're so glad to hear you're happy with your recent interactions with our Helpdesk team. We'll be sure to pass along your kind words to Pal and her manager. We hope we can be of service again in the future.
BHSF
Jacquie Gosling was incredibly helpful…
Jacquie Gosling was incredibly helpful today. She made everything very clear and understandable and couldn’t have been more helpful with very useful information.
Thank you Jacquie.
March 3, 2026
Unprompted review
Reply from BHSF
Hi Jane,
Thank you for your lovely 5* review.
We're delighted to hear you're so happy with your recent experience with our Helpdesk team. We'll be sure to pass along your kind words to Jacqueline and her manager. If you have any further queries, or need any guidance, please do get in touch.
BHSF
Reply from BHSF
Hi Sandra,
Thank you for your fantastic 5* review.
We're so glad to hear you're happy with the speed of our service. We look forward to receiving your next claim.
BHSF
Quick and efficient easy to process
February 24, 2026
Reply from BHSF
Hi Mary,
Thank you for your excellent 5* review.
It's great to hear you're happy with the speed and efficiency of our service. We hope we can be of assistance in the future.
BHSF
Reply from BHSF
Hi Julie,
Thank you for your amazing 5* review.
We're so glad to hear you're not only happy with our service, but with the overall value of your policy. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Reply from BHSF
Hi Customer,
Thank you for your excellent 5* review.
We're glad to hear you're happy with the speed and ease of our service. We hope to be of service again soon.
BHSF
Great value for money.
BHSF is an honest and reliable way of having Health Insurance. Great value for money.
February 24, 2026
Reply from BHSF
Hi Margi,
Thank you for your fantastic 5* review.
It's great to hear you're happy with your experience with us. We hope we can be of assistance in the future.
BHSF
Reply from BHSF
Hi Dave,
Thank you for your wonderful 5* review.
We're glad to hear you're happy with the speed of our service. We hope we can be of assistance in the future.
BHSF
Reply from BHSF
Hi Darran,
Thank you for your excellent 5* review.
It's great to hear you're happy with the speed and efficiency of our service. We hope we can be of service again soon.
BHSF
Great service
Great service , I have been with bhsf for years never had any issues.
February 24, 2026
Reply from BHSF
Hi Customer,
Thank you for your wonderful review and 5* rating.
We're so glad to hear you're happy with your overall experience with us here at BHSF. We hope to be of service for many years to come.
BHSF
Easy and straightforward
Easy and straightforward to claim and very speedy receiving credit to bank account
February 24, 2026
Reply from BHSF
Hi Jill,
Thank you for your lovely 5* review.
We're glad to hear you're happy with the ease and simplicity of our claims process. We look forward to receiving your next claim.
BHSF
First time processing on line claim and…
First time processing on line claim and mine was declined. I contacted BHSF and went through what went wrong. The staff are so helpful for which I say thank you
February 24, 2026
Reply from BHSF
Hi Sue,
Thank you for your excellent 4* review.
We're glad to hear our Helpdesk team were able to assist with your query. If you have any further questions, or need any guidance, please do get in touch.
BHSF
Online system
The claims procedure using the online system is easy to use, basically intuitive.
The audit and payment routines are quick and painless.
February 24, 2026
Reply from BHSF
Hi Martin,
Thank you for your wonderful 5* review.
We're glad to hear you're happy with your overall experience with us. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Reply from BHSF
Hi Customer,
Thank you for your excellent review and 5* rating.
It's great to hear you're happy with the speed of our service. We look forward to receiving your next claim.
BHSF
Helpful and efficient
Claims processed quickly and efficiently. When contacted, very helpful with suggestions. Always pleasant. Good communication
February 24, 2026
Reply from BHSF
Hi Maglyn,
Thank you for your excellent 5* review.
We're so glad to hear you're happy with your overall experience with us. We hope to be of service again in the future.
BHSF
Great service and product always there…
Great service and product always there when I need them.
February 24, 2026
Reply from BHSF
Hi Keith,
Thank you for your fantastic 5* review.
We're glad to hear you're happy with your overall experience with us. We hope we can be of service again in the future.
BHSF
An easy claims process
Submitting the claims is easy and straightforward and processed very promptly.
February 24, 2026
Reply from BHSF
Hi Derek,
Thank you for your excellent 4* review.
It's great to hear you're happy with the ease and simplicity of submitting your claims. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
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