big5casino.com Reviews 

149
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TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

its good the selection of games my favorite is amongst them so Big Hi5! Also agree with other reviews in regards to CSR, they are savvy, helpful, polite, patient. I do have one con though (sort of) I... See more

Rated 4 out of 5 stars

I love the selection of games my favorite is amongst them so Big Hi5! Also agree with other reviews in regards to CSR, they are savvy, helpful, polite, patient. I do have one con though (sort of) I ha... See more

Rated 1 out of 5 stars

user name. umar5319 Extremely poor customer services. Withdrawals never paid. My account was verified after sending docs and later on was terminated and all my deposits and winnings never paid. I am... See more

Company replied

Rated 5 out of 5 stars

I've been registered at this casino for a long time and can only report positive things, the live chat is quick to act and tries very hard to find solutions to existing problems.In addition, the selec... See more

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3.8

Great

TrustScore 4 out of 5

149 reviews

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No recent history of asking for reviews

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3.8

All reviews

(149)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy to navigate and I love that site…

Easy to navigate and I love that site shows me my last played games. Would also love if there was an option to save favorites slots.
Would like to see crypto option for payout as this is only available for deposits. Other downside is a bit slow verification process

August 18, 2024
Unprompted review
Rated 1 out of 5 stars

Scammy Practices

Notice how they responded with a vague explanation, completely dismissing the fact that their terms of service are misleading in other languages. You can't even access their English TOS without manually changing the URL. They defend their malicious policies by claiming I used my funds, but conveniently ignore that their support takes an average of 3 weeks to respond, by which time your bonus would already expire.

I reached out to them before utilizing my funds, but Big5Casino was unwilling to solve the issue, even though they acknowledged their faulty terms of service. They claim the English version of their terms supersedes other languages, yet they continue to promote misleading information in other languages without providing easy access to the English TOS. This is a scam site, preying on customers by hiding behind confusing and inconsistent terms of service. They offered me a mere €5 voucher after I lost €200 due to their misleading practices, which is utterly unacceptable.

Big5Casino engages in unlawful practices by misleading players with false promises and slow support responses to avoid accountability. Beware of this scam casino.

September 9, 2023
Unprompted review
big5casino.com logo

Reply from big5casino.com

Dear player,

We are very sorry to see that you have experienced inconvenience during your time at Big5Casino.

Upon checking into your case, we have found that you have tried to request withdrawal after your deposit funds were already utilized and only bonus amount was active.

When you claim a bonus, your funds are utilized in the following order:
- any deposited funds (real money funds),
- bonus funds, and
- any remaining funds.

According to our terms, players can forfeit or cancel their bonus amount at any times and withdraw any remaining balance from their real money funds. However, since you did not have any real money funds remaining in your balance, withdrawals were unfortunately not available.

Should there be any discrepancy between the T&Cs in the English language version and the version in any other language, the English version shall supersede the other versions.

We understand how inconvenient this situation can be and we are actively working to improve our our service.

Your understanding is highly valued on this matter.

Rated 1 out of 5 stars

Worst casino on line

I started with $8 welcome bonus did all the like 1500$ x wager was up $250 pulled it.Then got nabours to sine up she has no number for her phone or credit card so I let here use mine .Support contacts me. Closes my acct n takes winnings .I had like 5 or 6 people open up there they all pulled there accts Don't waste ur time cus that's what this casino is a waste of time .There 100%Gounts. David Muys

April 27, 2024
Unprompted review
Rated 1 out of 5 stars

Stay away!!!

Stay away, their Terms and conditions are trap rules, they offer offers and practically they make the rules so that you will surely break them and they steal your money YOUR CASH, and don't give damn about customers.

STAY AWAY!

Also, payouts are only to banks and are extremely slow if you are lucky to not brake any rules.

November 6, 2023
Unprompted review
Rated 1 out of 5 stars

scammers

username on big5casino: aliaksei1986
hello, I ran into a problem with payments from the big5casino site. They require a deposit to verify the payment method, and then do not withdraw. The site administration, the support service only make promises that everyone will pay. I have been waiting for my payment since 05/28/2023. Complained to the licensee, askgamblers.com. Highly do not recommend, scammers. They don't pay at all!

July 14, 2023
Unprompted review
Rated 1 out of 5 stars

I signed up for the 100% deposit bonus…

I signed up for the 100% deposit bonus with 500 free spins plus 5€ cash. I received 155 and not the 100% bonus or 500 spins. Contacted support and few days later I had received the 100% bonus. I couldnt withdraw any of the cash due to wagering requirements which I haven’t seen on any other casinos. I should be able to withdraw atleast the amount I have deposited.. Scam site

June 12, 2023
Unprompted review
Rated 1 out of 5 stars

Always the same problems

Always the same problems , I played my full bonus around , and wen I asked for pay out , they asked a lot op papers and I never ever seen my money
Same as b bets

March 30, 2023
Unprompted review
Rated 1 out of 5 stars

They never ask kyc if i play there lot…

They never ask kyc if i play there lot of money.. After winning they ask and..i never get my winning money. They just close my account.

March 7, 2023
Unprompted review
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Reply from big5casino.com

Dear Reigor Ess,
Thank you for sharing your experience with us regarding your online casino account. We are sorry to hear that you have encountered difficulties in withdrawing your winnings and that your account has been closed.

We take customer satisfaction very seriously and we apologize for any inconvenience caused. Please note that our casino is fully licensed and regulated, and we strictly adhere to industry standards and regulations, including those regarding Know Your Customer (KYC) and anti-money laundering procedures.

KYC is an essential process that helps us verify the identity of our customers and ensure that our platform is used for legitimate purposes. We require all our customers to complete the KYC process before they can withdraw their winnings. If you have not completed the KYC process or if there are discrepancies in the information provided, this could result in delays or difficulties in withdrawing your funds.

We have requested your personal details to be provided over TrustPilot platform so we could check your account. We are committed to providing our customers with a fair and transparent gaming experience, and we will do our best to address any concerns you may have.

Best regards
Customer Experience Team

Rated 1 out of 5 stars

Never ever trust this shady casino

user name. umar5319
Extremely poor customer services. Withdrawals never paid. My account was verified after sending docs and later on was terminated and all my deposits and winnings never paid. I am also reporting this low life shady company to askgamblers.com and gambling commission. My sincere advise to any one reading this review is to stay away from this scam website or you will be ripped off. Stay safe ad stay away!

November 19, 2022
Unprompted review
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Reply from big5casino.com

Dear Muhammad,
Thank you for your feedback.
We are truly sorry that your experience has not met your expectations in our casino.
Unfortunately we can't check your account from here and that's why we have requested your personal details through Trustpilot platform.
Once we will receive your personal information we will be able to check your account and we will provide you with all information over the e-mail.

Best regards
Customer Experience Team

Rated 5 out of 5 stars

I've been registered at this casino for…

I've been registered at this casino for a long time and can only report positive things, the live chat is quick to act and tries very hard to find solutions to existing problems.In addition, the selection of games is varied and there is always something new to discover.the same applies to the deposits and withdrawals, everything is great.

June 11, 2022
Unprompted review
Rated 4 out of 5 stars

BIG5CASINO helpful and professional

My dealings with BIG5CASINO have been helpful and professional. My only complaint would be that I think there should me free spins and bonuses, but that's probably just me being selfish..lol

April 13, 2022
Unprompted review
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Reply from big5casino.com

Dear Kathy,

Thank you so much for your feedback.

We are happy that your experience with us has been helpful and professional as it's something that is our ultimate goal for all our players! :)

Regarding our bonus offers we do our best to provide our players with the best possible ones and we would suggest you keep an eye on our promotional page as we are more than sure you will always manage to find something interesting.

Best regards
Marko
Customer Experience Team

Rated 5 out of 5 stars

Best casino

I've only had positive experiences with Big5 from the start. I can only recommend the casino, it is very fair and the support is always friendly and will help with any problem immediately. The payout is fast too. I only play at Big5 Casino now

April 12, 2022
Unprompted review

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