BigBadToyStore Reviews 

awful service.............. just awful and lousy. They are not able to control their own shop and accountant software.

These guys are a 10/10 company. I had some questions about preorders and gift cards, and I was assisted by David promptly and efficiently. I’ve shopped here for close to 15 years and don’t plan on stopping.

Definitely NOT recommended. There are plenty of other sites to chose from rather than BBTS. A lot of comments on youtube and collectible forums have said their shipping has been slow. After 2 weeks from charging my card, they still had not shipped my item. I told them it's fine if they are swamped but they refused to cancel the order. So I filed a chargeback. No loss. They used to be the best shop to go to though. Not sure what changed. Fortunately, there are better sites that offer better customer service.

I'm so disappointed with their lack of customer service, my package was shipped on the 3rd of November with asendiausa, a company that's amateurish at best. For whatever reason they won't report my package missing, but are "reassuring me, it's well on its way" And oh, I even paid for the express shipping option, this company will gladly take your money, but when it comes to actually delivering what they've been paid for, they fall short

I Have had a few orders from BBTS, some pre orders have arrived on time others there has been a wait but thats normal for pre orders BBTS have little control over when a supplier releases a item.
Service is good and when ever I have had to contact them they have responded quickly

First time customer and very pleased with there communication and shipping to me. Ordered a rubiks cube and with that it was processed straight away , well packaged and no trouble what so ever. Would strongly recommend them.

I had a problem with DHL with one of my shipments and BBTS helped me right away and offered great service.
Fantastic experience.

Wow! So much better than EE. I recently order items from both BBTS and EE. I ordered using the same shipping and from BBTS two days later. The in stock items from BBTS arrived days before EE even shipped! Thank you for the great service!

Customer service is crappy preorders are crappy you are way 6 to 8 months or longer for items

Ordered the Neca ultimate ghostface figure, took just over a week to arrive and the item is in perfect condition. Missed out on ordering this figure in the UK so I chose to order from BBTS as I have used them before and never had any issues.

Did a pre-order of some Super7 Power Ranger figures. Reasonable price and packing, well packed, prompt delivery (bearing in mind I live in Wales, UK and they're based in the U.S.) and the items are immaculate. No complaints here!

Compré tres pins que me costaron unos 58 dólares con el envío, al llegar a España se me solicita el pago de aduanas por valor de 17 dólares, y la verdad es que me extrañó mucho que pararan un paquete de 3 pins en aduanas, porqué es inviable parar paquetes tan pequeños, pero cual fue mi sorpresa cuando voy a recoger el paquete y se trata de una caja de 40cm. Evidentemente, la caja llamó la atención por el gran tamaño que tenía en relación al precio, y lo peor es que los pins iban bailando por dentro de la caja. Hablo con el vendedor sobre este asunto, y me responde que el tamaño de las cajas se elige automáticamente para que los artículos vayan lo más protegidos (¿3 pins bailando en una caja de 40cm, van protegidos?) y que no es culpa de ellos que un paquete sea parado en aduanas. En definitiva, vendedor sin ningún tipo se sentido común, y que le trae sin cuidado la postventa. No volveré a comprar.
I bought three pins that cost me about 58 dollars with shipping, when I arrive in Spain I am asked to pay customs for 17 dollars, and the truth is that I was very surprised that they stopped a package of 3 pins in customs, why is it? It is not feasible to stop such small packages, but what was my surprise when I go to pick up the package and it is a 40cm box. Obviously, the box attracted attention due to its large size in relation to the price, and the worst thing is that the pins were dancing inside the box. I talk to the seller about this matter, and he replies that the size of the boxes is automatically chosen so that the items are as protected as possible (3 pins dancing in a 40cm box, are they protected?) And that it is not their fault for a package to be stopped at customs. In short, a seller without any common sense, and who does not care about after-sales. I will not buy again.

Excellent communication. Great prices. And quick shipping. Not one problem from receiving my items in the UK from the USA.

5⭐'s

Through Covid, some online toy retailers have gotten really flakey. Big Bad Toy Store continues to be reliable. I don't have any anxiety about pre-orders when using BBTS. I found that shipping costs to Canada were totally reasonable as well.

Terrible customer service. When I complained about my preorders never going to my pile of loot the next day everything hit at once. That was so much I had to cancel items. I ask about an item and the new girl named Rachel told me wrong info and then my order didn't get placed for months later because they took down the item from the site the next day. Then Rebekah at bbts canceled my orders after I said my peace about the employee not knowing her job and I said I tried calling 15 to 20 times and emailed 15 times I know of that didn't ever get an answer . This was all through out the epidemic. They are working from home and lazy. She did whatever she wanted without consequence and the owners of bbts need to know this. My mother had a seperate account, my wife had a seperate account, my son and daughter wanted one and Rebekah at bbts canceled their accounts. I'm going to go a legal route to get something done as most people would probably let it go or not have the resources to do so. Their is no accountability for their actions until someone does something about it to change that.

i had a problem where i couldn't get into my old email account.. my computer died and i had to make a new email. i had items preordered .so i emailed bbts and 3 minutes later a guy called me on the phone and fixed everything.. i think his name was dave.. now thats customer service.

Big Bad Toy Store is by far the best source for selection. prices, and service.
I am sort of new to the whole collecting of statues, figures, etc. For about two years I have tried many online stores including buying from the manufacturer direct, (will not name the but I am sure they are well known.)
Big Bad Toy Store has the best customer service, the pile of loot option is great and really convenient. the shipping rates are the lowest I've found.
The Customer reps are friendly, supportive, and stand by their products. You can actually get some one on the phone and they are very helpful.
Their selection is incredible.
-Richard

Just wanna say these guys are super awesome! Excellent customer service, fast shipping and delivery.

I got my 1st order from bbts and it took less than a week. The tax and the shipping fees are cheap.