Bigfishgames Reviews 

The worst. I had issues redeeming GAME NIGHT - boots every time trying to redeem and Treasures (Chests) won't allow to clear - boots out. The HELP site Clears my Tickets- won't even HELP. My TICKETS get Closed immediately. They are of no assistance at all-They just don't care.

I bought two games from these people and neither of them work,, i have been blamed my computer has been blamed and my system has been blamed after many emails to them trying to get a refund suddenly the email address is not working ,,they have blocked me and are not talking to me anymore !

Title: Extremely Disappointed with Big Fish Casino - A Warning to Users!

I want to share my terrible experience with Big Fish Casino to warn all players. I’ve been a regular user, but the company’s support is virtually non-existent, and even worse, they completely ignore the issues their players face.

I reached out to them via my email and provided my Friend Code 77257381 to explain the problem, but I have yet to receive any response or resolution.

The game has turned into a platform for exploiting players instead of offering an enjoyable experience. This company shows no respect for its users and does not care about their complaints. If immediate action isn’t taken to improve their support, I strongly warn everyone to avoid this game or invest in it.

Big Fish Casino’s lack of professionalism will only lead to the loss of trust from the gaming community. I hope this review serves as a clear message to the company to improve its services immediately.

Worst casino ever! All zeros! Buy coins and still all zeros! No huge wins zero zero zero oh win 1000 zero zero zero zero zero zero other casinos you can win huge wins like billions! And never spend a dime but. If you do spend on others you win even more! Big Fish has gotten worse through out the years of playing! If they want people to have fun and want to pay more for chips they need to make it fun and allow people to win huge too! If I could give it negative stars it would be negative 1 million stars!!!!!! Pathetic waste of time and money! Don't waste your money ever on this game!!!!!!!!

I am so sad at how badly this site has deteriorated. I have been trying to get games for my iPad, but Customer Service just sends me around in circles and they will not refund the money I paid. Please save yourself a headache and do not use this site

A game I bought had a issue so I wrote into Customer Service about and they knew the game had problems, in past times Bigfish was always giving out codes for free games when there was a issue with there games. But when I emailed them I accidently signed my own name instead of my moms who the order number is under but lives in the SAME house who kindly buys me games on occasion but because I signed my name instead of hers the crooked Customer Service basically denied me a free game because of it, and wouldn't refund me the points I had used on the game! So buyers beware you've been warned! I ended my subscription with them because of this incident!

The game is actually a scam! People sink a lot of real money into this game too for bad customer service and to be scammed. On one slot I received 2 mini jackpots which were meant to pay 25m virtual chips... I was paid 4m for both, I reported this to the customer service team who claims to respond in 24hours, after several days they called me a liar. Even though I provided them with screenshot evidence. I was not compensated for my bad experience either... Awful experience playing this game

I can’t even give this a one star. This game is a rip off. It does not pay out and is not a fun game because all it does is take your money. It’s a waste of time. Do not play this game. The developers of this should be sued.

They blocked my account by error and refuse to do anything about it. User for years and dozens of games and this is what they said (direct quote) :" If you would like to still have your games, you'll have to create a new account and purchase the games", what a joke, and on Christmas of all days. Pure thieves. Stay away.

LNG term player. Dont buy folks. It’s a scam. 15 bil. Reasonable bet. Nothing. Spent 1000s. Nothing. Don’t waste your cash.

I've been playing big for over 6 years and spent lots of money on chips. This game is not fair and you will constantly lose so you have to buy chips to keep playing. It's boring and unfair!

Really this doesn't even deserve a 1/2 star... Customer service doesn't give a **** about the good paying customer and it's true you pay good money for 2 minutes of play I suggest never to download

First of all they don’t seem to manage or maintain their systems. The games are riddled with bots that take most of the wins, especially jackpots. They charge relatively big bucks for little play. All in all a huge waste of money and time.

This app needs to be investigated I believe. If a they are able to operate a business making so much money from people then they should legally have to provide customer service. They don't let players message them about issues with the game, and if you are able to get a message through you are given a reply from a bot and your ticket is closed. It should be illegal to do this, especially if your buying products from the site.
The games are so rigged that you can visibly see the winning symbols quickly reverse off the screen so your spin pays zero, every spin. They have created empty rooms, where, if you spin there every spin is zero. If you try to find a different room, you keep getting put back in the exact room. No matter which slot you try, it keeps putting you in an empty room which spins zero spins, it's diabolical. Who is policing these apps. It seems businesses that are operating apps are able to get away with robbing players, denying them the right to resolve issues with customer service. App developers need to be held accountable. All of the players on the big fish apps are angry, frustrated and want very much for consumer laws to be put in place that protect people from company's that scam people in public facilities like app stores. Where do we report apps that need to be investigated? There is no one to turn to to highlight these issues.

I give 1 star because i cant give less than that! I played big fish casino for years, i used to be a loyal customer that was buying chips for a few hundreds every week. A few months ago, i was suddenly unable to sit at a private table and i was unable to use my gold bar. I try to contact customers support...always got the same prefab answer. My privileges got revoked... WHAT? I pay to play and it is a privilege? Some people i know got their "privileges" back. I dont. Customer support ignored all my tickets. And there is no other way to contact someone from bigfish casino than to write a ticket to customer support. They are now ghosting me since a few months, no matter the subject of my ticket. If i had enemies, they will treat me better than that!

Stay away from them! They are glad to take your money but nobody is there for you when you need help.

Big fish casino keep asking too buy chips from them every time I run out so annoying supposed too be a free game and there just being greedy want money all the time it’s not fun anymore

If I could give 0 stars I would. I've wasted A LOT of money on this site buying games... which I no longer can open. Last time it said my trial had expired I was given a work around (as it was NOT trials, I OWNED the games!!!) Now, same crap. I'm DONE. I'm not going through another tedious process to bring back MY games because they screwed something up. I deleted all the games that won't open (MOST and A LOT of them!) and kept the few that open until they don't anymore. Buy your games on discs!!!!! So you ACTUALLY OWN THEM!!!!!

BIG FISH CASINO IS RIGGED,,,,,,,EVEN THE CUSTOMER SERVICE IS RIGGED,,DON'T WASTE YOUR TIME OR MONEY

If I could give these a-holes negative stars, I would. I've been dealing with them for weeks on end. I got a new PC, and now none of my games will activate. I've been getting nothing but the runaround from them. They refuse to refund me. It's gotten so bad, I'm filing fraud complaints.

STAY AWAY FROM THEM. They will take your money as they run away laughing.

Garbage company. Games often don’t work, and most recently I bought two games that are still “processing” a month later. Big Fish is still “looking into it”.