Big Juice Ltd Reviews 119

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their freshness and delicious taste. Many appreciate the excellent customer service, highlighting the helpfulness and accommodating nature of the staff. The delivery service is frequently mentioned as swift and reliable, with products arriving well-packaged and preserved. However, some customers also noted occasional issues with delivery, mentioning delays or a longer waiting period of 5-7 days. A few people expressed dissatisfaction with the customer service in specific instances, and some found the delivery charge to be expensive.

What people talk about most

Product

Reviewers highlight positive aspects of the product. Customers consistently praise the delicious, fresh, and... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the delicious, fresh, and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the prompt and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent communication... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers describe the service as excellent,... See more

Based on these reviews

Rated 5 out of 5 stars

I have multiple products and juice plans from Big juice Ltd and could not ask for better quality. In comparison with other juice plans they give you larger portions that are freshly prepared, raw, and... See more

Company replied

Rated 5 out of 5 stars

Great products ! I used the wheatgrass before lockdown and somehow forgot to order again ……… but I’m back! The customer service is excellent. Thank you for all your help with product knowledge and d... See more

Rated 5 out of 5 stars

Hi there. I have been buying my juice shots from wonderful big juice for year s , and it still remains the best quality shots ever , helping me feel healthy every day. And the communication and... See more

Rated 5 out of 5 stars

What an absolute pleasure it is doing business with this first class business. I alway feel treasured as a customer, and to say they always go the extra mile is an understatement . I would never dream... See more

Company replied


Company details

  1. Juice Shop
  2. Online Food Ordering Service

Written by the company

We offer unique combinations of raw juices and smoothies. Honest, clean, raw juices made to provide maximum nutrition. 100% raw, natural and never heated. Visit us at in Bristol or order online for Nationwide deliveries. Juicing since 1999.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

119 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic!

Easy to order, delivery was great and juices are fantastic! Will definitely order again!!

April 9, 2026
Rated 1 out of 5 stars

Firstly

Firstly, receiving an order takes ages. If you're running a business, make sure that customers get their orders as soon as possible. In my case, I had to call and find out where my order was.

Secondly, the quantity is constantly missing. You make an order, and then eventually when you get it, something is always missing.

I can't say anything about the quality; it seems okay to me, but the company definitely has problems with delivery and counting.

February 11, 2026
Rated 2 out of 5 stars

Hello

Hello
There wasn’t any instructions - I emailed twice - disappointing customer service
Laura

November 28, 2025
Rated 5 out of 5 stars

Best shots ever

Hi there. I have been buying my juice shots from wonderful big juice for year s , and it still remains the best quality shots ever , helping me feel healthy every day. And the communication and service are excelkent .
Julie X

September 18, 2025
Rated 5 out of 5 stars

Big Juice,A Fantabulous Company.

What an absolute pleasure it is doing business with this first class business. I alway feel treasured as a customer, and to say they always go the extra mile is an understatement . I would never dream about going elsewhere. It’s Big Juice all the way for me, it would take a miracle to beat the whole experience I get, and all products do more than it says on the tin.

July 23, 2025
Big Juice Ltd logo

Reply from Big Juice Ltd

Thank you so much for your review Steve. Thank you for your loyalty over the many years. It is always a pleasure to hear from you.

Rated 5 out of 5 stars

Brilliant quality

Brilliant quality, timely delivery and tastes healthy and amazing

September 2, 2025
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Reply from Big Juice Ltd

Thank you.

Rated 5 out of 5 stars

In love with these juices

Not my first time ordering and definitely not the last one either. I love the availability of flavours, how swiftly they appear at my door, and how tasty they are. I had to ask them to please delay my delivery as it was coming during a weekend away and they were very accommodating and helped with the arrangement; very happy with both products and customer service.

August 18, 2025
Big Juice Ltd logo

Reply from Big Juice Ltd

Thank you for always choosing us. So pleased you love our products.

Rated 4 out of 5 stars

Great product

Great product but delivery charge very expensive.

August 12, 2025
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Reply from Big Juice Ltd

Thank you for your review. Unfortunately delivery charges have gone up with Dpd, along with prices of packaging & insulation. A lot of this, out of our control. However, we always try our best to keep our prices as affordable as we can. You have the option of buying more in one delivery, this will keep your costs down. Any orders over £50 have no delivery charge. This would bring the cost down for you. Hope this helps. Please contact us if you have any questions. We can try and create a package size that is suitable for you. Kind regards

Rated 5 out of 5 stars

I was really happy with my delivery

I was really happy with my delivery, there was a bit of delay with my order, but the staff helped me tremendously and she ensured that my order arrived on time and safety,they pack the juices with care and they were still frozen which equals freshness. Really happy with the service and will be ordering from here again and you get better value for money than some other companies!!

July 13, 2025
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Reply from Big Juice Ltd

Thank you so much for your feedback Raquel.

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