Big Motoring World - Leeds Reviews 

Appalling customer service, it was not busy and we waited 50 minutes i asked when we would be seen and the cocky kid said when someone is free then went back to talking with another colleague ans somw young blokes ,with that we got up and left I would not recommend this place at all they need to better the customer experience

Staff to busy talking to their mates and we were waiting an hour and didn't get helped wouldn't recommend

WARRANTY!

I received a message from Big Motoring World offering me an extended warranty after my “free warranty” expired.

Based on my own experience, I wouldn’t spend a penny on it. The warranty wasn’t worth the paper it was written on. Shortly after buying my car, serious faults became apparent, and instead of providing the reassurance a warranty is supposed to offer, I was left having to fight to exercise my legal rights under the Consumer Rights Act.

A warranty is only valuable if it delivers when something goes wrong. In my case, it didn’t give me any confidence or practical help.

My advice to anyone considering paying for an extended warranty is to read the terms and conditions very carefully and understand exactly what is and isn’t covered before handing over any money

I am writing this review based on my specific and ongoing experience with the Big Motoring World Leeds branch. Based on my ordeal, I strongly advise buyers to be extremely cautious.
​I purchased a 2023 premium BMW, which was handed over to me dirty. Upon cleaning and inspecting the car closely in daylight, I discovered extensive issues on the side of the vehicle. The entire side has undergone a respray which, in my opinion, is of an abysmally poor quality. The paint is covered in popped microbubbles, severe 'fisheye' craters (chemical contamination), and a heavy 'orange peel' texture. To me, these are clear signs of a substandard repair for undisclosed previous damage.
​Additionally, I discovered a major electronic hardware fault: the internal delamination of the iDrive/navigation screen. The car also had an undisclosed dent on the bonnet, a cigarette burn on the seat, and a strong, persistent odour from the air conditioning.
​I feel strongly that selling a camouflaged, poorly resprayed car with failing electronics fundamentally breaches Section 9 of the Consumer Rights Act 2015, which dictates that goods must be of "satisfactory quality". Furthermore, I believe their failure to disclose the major respray prior to the sale violates the Consumer Protection from Unfair Trading Regulations 2008.
​I formally exercised my legal Short-Term Right to Reject under the Consumer Rights Act 2015 within 3 days. However, both the local branch and the after-sales team (specifically an agent named Olivia) refused my rejection. In their written response, they dismissed the hardware failure and the poor paintwork as merely "cosmetic" defects, and demanded a mechanical diagnostic report for bodywork issues.
​Furthermore, after reading dozens of concerning reviews specifically about the Leeds branch regarding their warranty, I decided to cancel the £1,995 warranty product I had purchased. This product comes with a standard 14-day cooling-off period. However, my legal right to cancel was completely ignored, along with my proposal to exchange the vehicle for a similar, more expensive model located at another branch.
​I experienced numerous stressful set-backs and deep frustration at this branch, and I must clarify that this was entirely caused by the local management and not by the front-desk receptionists or sales staff, who remained polite and kind.
​The on-site management, however, was evasive and incompetent. When I visited the branch, the person I spoke with initially claimed he wasn't the manager, only to reveal himself as the manager on my second visit. He demonstrated what appeared to me to be a profound lack of knowledge regarding fundamental British consumer laws. In what I consider a completely absurd move, rather than honoring my legal rejection, he proposed "buying back" the vehicle from me just to initiate a new sale. He stated that he only accepts returns for mechanical and electrical issues, bizarrely claiming that a failing digital iDrive screen is not an electrical problem, and dismissing all my other severe complaints as purely aesthetic.
​Regarding their "RAC Approved Dealer" status, in my specific case, I strongly believe the condition of the vehicle sold to me and their handling of my complaint fell far below the RAC Code of Practice standards. I have officially reported this to the RAC; they have registered my concerns and are now awaiting the outcome of the bank's inspection.
​My finance company (Zopa Bank) has now initiated a formal Section 75 claim, and an independent expert inspection is booked to assess the vehicle for the cancellation of the contract.
​Based on my experience, I felt abandoned when trying to exercise my statutory legal rights. I cannot recommend this branch under any circumstances.

Avoid this company,they sold car with engine and gearbox problems,take car for 3months for repair and ignored all the time,avoid avoid avoid

Missold warranty, DO NOT BUY WARRANTY FROM THEM. THEY HAVE NEVER PAID, PASSED THE BUCK TO WARRANTIES 2000 MIS SELL YOU THE PRODUCT!!!

Zac was really friendly and helpful from the start. He explained everything clearly, kept me updated throughout and made the whole process easy. I travelled all the way from London to Leeds for the car, and the customer service was definitely worth the trip. Really happy with the experience and would happily recommend Zac to anyone looking for a car. Thanks again!

AVOID- AVOID - AVOID
Mis-selling & false advertising.
This company charged me £129 to have a car transfered to Leeds, which I did on the basis of their RAC 200 point inspection pass.
Turns out the car only had 1 key ! Also a deep scratch on the boot.
This was only told to me after an hour & said it was the previous owners fault !!!
The falsly claimed it had passed an RAC 200 point inspection & had multiple keys & bodywork was passed.
They have refused to refund me.
When viewing the car they said I can buy a spare key for £60 .. a lie, the keys are nearly £300 !
Plus I would have had to drive 15 miles to tax it, as they didn't tax cars !!!
They also would not let me drive on any major roads, just round an industial estate !!!
I have complained numorous times for a refund of my £129 & they said not their fault.
I do not trust this company, buy from them at your own risk, the negative reviews speak for themselves.
Avoid at all costs - Cowboys
All my negative reviews I will now leave all over online will cost them far more than £129, thats how thick they are !

REPLY TO THEIR REPLY BELOW ...

You have just admitted in your reply below that the 200 point inspection is to check components are with the vehicle. Then you say it is not used to confirm they are. A Spare key comes with every new car, therefore it is a componant.

You have wrote below .. Quote ... " The 200-point checklist is to check components if they are present with the vehicle; this document is not used to confirm whether accessories are with the vehicle "

The RAC 200 point checklist clearly stated "KEYS" are with the vehicle !!!

Also I notice you didn't try to defend any of my other negative comments above ? No because you know they are all true !

The buying process was made really easy with the initial guy. He left us to look around the car and gave us plenty of time to do this. He made the test drive comfortable and was really nice and chatty. Very knowledgeable about the car. It was a very good experience. The problem was after this. We were left almost an hour once we paid before we had the keys handed over. This really took the shine off the experience to be honest. My appointment was at 3pm and left with the car at 6pm. This is an unacceptable amount of time.

Big Motoring World offers an excellent range of vehicles, and I was able to find exactly the car I wanted. However, my experience was let down by the sales process.

The failure to honour the advertised minimum part exchange valuation significantly reduced my confidence, particularly after travelling a long distance. The pressure to purchase GardX in order to improve the part exchange offer also left a poor impression, and I remain unconvinced that the GardX treatment was fully applied as sold.

Would I recommend Big Motoring World? Yes, because the range of vehicles and pricing are competitive. However, I would recommend that customers consider selling their existing vehicle privately or elsewhere rather than relying on the online part exchange valuation, and I would advise carefully researching GardX before deciding whether it represents good value, as similar paint and interior protection treatments are available elsewhere for considerably less.

I am extremely disappointed with the after-sales service I have received from this dealership.

I purchased my car around 18 months ago and also paid for a 2-year warranty for peace of mind. Unfortunately, from the very first day I collected the car, one of the doors would not lock properly.

Over the past 18 months, I have visited the dealership more than 10 times to have this issue repaired. Each visit involved leaving my car with them for hours, disrupting my day, yet the problem was never resolved.

Eventually, after more than a year, they referred me to a local garage. While that garage managed to fix the original faulty door, another door was damaged during the process and now will not lock from the inside.

When I contacted the dealership again, I was told by someone that because this is considered a "new issue," it would be placed behind older repair requests in the queue, meaning I would have to wait even longer. I find this response unacceptable. The second fault only exists because of the attempted repair arranged by the local garage. It should not be treated as a separate issue that requires me to start the process all over again.

I have wasted countless hours travelling to and from the dealership, waiting for repairs that never fixed the problem, and dealing with the inconvenience of owning a car that still isn't in proper working order despite being covered by warranty.

Based on my experience, I cannot recommend this dealership. The customer service and after-sales support have been extremely disappointing.

Purchased a Volvo XC40 in April and two weeks ago it developed a fault. Still under the 90 day warranty, Customer Service team try and pass the owness on to you, the purchaser to get the issue diagnosed, this is not your problem to solve, and under the Consumer Rights Act 2015, the seller has a responsibility to sort the car for you, where they get one chance at putting the defect right or refunding the purchase price if you decide to return the car to them. Wonder if owners Freshstream buy their cars here! When you work hard to save up to buy a car and it develops a fault which puts the car into safety mode when driving is a disgrace. Lack of response or buck passing emails exchanged from Big Motoring World is so frustrating, I am going legal!!!!!

I'd already seen the car online and had pretty much made my mind up, so they took me straight to it, left me to have a look around without pressure and then let me take it for a test drive. It was only a short route which is difficult to get a proper feel for the car, but understand that's fairly standard.
After agreeing the sale, I was offered the usual optional extras (tyre protection, paint protection, extended warranty, etc.). I declined them but was then asked which one I would choose if I HAD to. Coincidentally, that (£800 value) product then appeared as a "free" addition to my deal because they said they couldn't increase the part-exchange value but would offer me that instead as a bonus. It did make me wonder whether I’d have got more for my PX if I’d just said no to everything at the outset.
They asked if I wanted to take the car the same day but I asked to come back the following day at a pre-agreed time (again a positive as some places make you wait a few days) so it could be properly valeted and so I had time to arrange insurance and empty my old car. I was also told I'd need to tax the car at a Post Office because it had previously belonged to a disabled driver. It was implied the post office was close by. The nearest suitable Post Office was almost 7 miles away, making it around a 30-minute round trip. I think this is worth making sure people know before hand, both from a time and fuel perspective.
When I returned to collect the car, I waited 20-25 minutes before being seen again (having gone back to reception to ask if anyone knew I was back), and there were several other customers waiting too. The paperwork was rushed which sounds contradictory of me to criticize when I have complained about having to wait, but the after-sales advisor spoke so quickly I could barely pick out what she was saying. It felt like there weren't enough after-sales staff available, despite plenty of sales staff on the showroom floor. It gave the impression that the priority was selling the cars and once the deal was done there was less effort on the after sales, if I am being honest.
The whole collection process, including the trip to the Post Office, took nearly two hours. There was no finance so only the payment and paperwork for the new car and the transfer of my old car.

My biggest disappointment was/is the condition of the car and honestly all the excitement of getting a new car has been spoilt by it. I'd specifically delayed collection so it could be valeted, but it clearly hadn't been. It still smelled of dog (I have a dog myself but I do not expect the car to smell so strongly after a "valet") and was filthy in several areas- mud, dust, dog hairs, crisps. After spending so much money, it was disappointing to drive away in a car that didn't feel prepared. I signed the handover because I simply didn't want to wait there any longer, but I’m now driving around in a dirty smelly car and will have to pay to have it professionally cleaned myself. I was asked for feedback which I provided via email, along with photos, 2 days ago and haven't heard back.

The staff I dealt with were helpful, but the collection process was long and preparation of the car fell well below the standard anyone would expect.

Good service but in no rush

Jennifer explained everything clearly and kept asking if there was anything I was not sure about very polite and credit to your team when we went out to get my car she made sure I knew where the release was for filling my car up and asked if there was anything I would like her to show me

The staff at Big Motoring World are friendly and welcoming, but I suppose that's to be expected when they're trying to make a sale.
Unfortunately, I was in a position where I needed a car quickly after my previous vehicle suddenly died, so I didn't have the luxury of shopping around. I viewed the car and collected it a few days later. By the time I drove it away, it was close to closing time, so although I pointed out that it hadn't had a proper valet, I decided to overlook it and clean the remaining bits myself.
What has disappointed me far more is what has happened since. Less than two months after buying the car, I've already had an under-bonnet warning light come on twice and have had to top up the coolant. That's not something I would expect on a vehicle that has supposedly been thoroughly checked before being sold.
It doesn't give me much confidence that the pre-sale inspection was carried out as thoroughly as it should have been. On top of that, the advertising around the showroom gives the impression that warranty comes with the car, with banners and signs promoting it throughout the building. However, when it came to purchasing my vehicle, I had to pay extra for the warranty, which felt misleading.
To make matters worse, I'm now having great difficulty with the warranty provider trying to get the issue sorted. Rather than having the reassurance I thought I was paying for, I've been left chasing people and dealing with unnecessary stress over a car I've owned for less than two months. It's frustrating and incredibly disappointing.
Buying a car should be an exciting experience, not one that leaves you worrying about warning lights, topping up coolant and fighting to get warranty work approved within weeks of driving away. While the sales staff were pleasant, the after-sales experience has been poor, and I certainly wouldn't expect these kinds of issues so soon after purchasing a vehicle. Sadly, based on my experience, I wouldn't recommend Big Motoring World.

Do NOT buy a car from here I bought car back in December in five weeks the gear box went that got fixed no problem, 7 months later the coolant flange has gone the warranty team are telling me this is not under warranty and is the wear and tear of the car when if I drove the car with no coolant in the engine would blow up so they would rather pay thousands than a few hundred quid to get it fixed. A week of stress over 29 phone calls later still no joys and still waiting on the manager to get back to me regarding the car getting fixed. I would keep well away from this place after the back experience I have had, false advertising poor customer service and a lot of stress you will end up doing all the running about not worth it at all trust me when I say KEEP AWAY and always ask in detail what’s included in the warranty side of it because they will sting you

Both Connor & Sohail were respectful and not in your face Salesmen. I’d see them both again if I needed a Car.

Mo Bala looked after us and was friendly and highly knowledgeable. He went the extra mile and leaving more than happy.

Great experience purchasing my new vehicle, top tier friendly customer service and would definitely recommend to new buyers. Easy to talk to and a pleasure to have brought from this company rather than others. Thank you once again.