Big Motoring World - West Malling Reviews 

What a waste of time - I do not recommend. Booked a slot to test drive a car and after waiting 30 mins, I was told I was next but they couldnt say whether the wait would be 5 or 50 minutes. But I could look at the locked cars… I would never buy a car from somewhere that cares so little about their customers

Staff was great but I wasn't too happy with the car I part exchanged for and the price I got for my existing car. Premisis clean professional and welcoming. Car I received few marks and scratches on exterior and interior roof lining bit marked and ripped. Got back very much less then they originally offered me for my car.

The person who is serving me was knowledgeable and answered my questions. He suggested many things that I should do. Well mannered and friendly. Anoush is the person who's dealing with the car. Steph is also approachable and knows her stuff.

I turned up from holiday with no appointment, delt very quickly found my dream car . The experience was very quick and utterly professional ,Syed demonstrated all the aspects of buying and car information and Laura delt with all financial. An excellent experience,thank you all the team at BMW.

Staff were amazing excellent efficient and quick

Very professional, very honest and polite, it all seemed so effortless , would definitely recommend to friends and family.

Alex was very helpful in how he handled our enquiry and he seemed to appreciate what we were looking for and what our needs were.

Very friendly, went on a Sunday it looked busy and we were seated then seen in a very short time!

Vic was great in giving information adn booking us in for an appointment.
Thank you.

Good service, overall experience was great!

Went well to start with.
Nathan was very good answered all our questions.
We went back to buy a car , Nathan was busy..
Joe took over .
We're also told (Joe) the car would have petrol put in , we almost ran out getting to a gas station. Not happy,
Very pleased with the car .
Nathan 5/5
Joe 4/5

The sales executive and handover advisor (Carl & Emiliya) were attentive and extremely helpful. The service and experience were great from start to finish.

We bought a car from Big Motoring World and paid extra for an extended warranty, having been assured it would give us full peace of mind. In reality, it has been the complete opposite.

Less than a year later, the car developed a fault. When we tried to take it back to their Snodland service centre, we were told we couldn’t as it was now over six months and tit had nothing to with them. Had it been within the first 6 months then they would have help but unfortunately they can not and was advised to use third-party garages. We were directed to Kwik Fit and Halfords, but both refused to deal with Big Motoring World. Several other local garages also declined as well.

While speaking to some of  these garages to understand why, a consistent theme came up. Many said they avoid working with Big Motoring World due to ongoing issues—long delays on the phone to third-party warranty providers, difficulty getting approvals, and problems with payments. Some also shared concerns based on their past experience of vehicles coming in with faults shortly after purchase.

We were left without a car for nearly two weeks just trying to find a garage willing to take the job on.

When we finally did, the warranty process was extremely difficult. The insurer required the garage to carry out intrusive investigation work before even considering the claim. While we expected to pay for diagnostics, we were never told we’d have to cover significant strip-down costs just to prove the fault.

The total repair bill came to just over £2,000, and the warranty only covered around £400. We had no choice but to pay the remaining balance ourselves just to get the car back. The entire process took around six weeks, leaving us without a usable vehicle.

Even the recovery company we dealt with had negative feedback about their experiences handling vehicles linked to Big Motoring World, which only added to our concerns.

Overall, this has been a frustrating, stressful, and expensive experience. The extended warranty was sold as comprehensive cover, but in reality it offered very little value. Based on our experience, I would strongly advise others to think carefully before relying on it.

Customer service: welcoming, professional and helpful.

My only issue is they were meant to get back to me regarding the the value of my car for part exchange but i didn't hear back.

Met my requirements and also the sales person wasn’t pushy to buy a car

Very good service

Very personal and easy experience. All who were concerned were extremely knowledgeable and did not try to make me buy something that I did not need.

Didn’t have an appointment booked but was still treated very well and help wa given, although the car I wanted wasn’t at there branch they found the closest car they had tha matched mine and let me test drive it, the aim was to go there to ask about finance and see the rate of approval for myself which Denis helped with very well and I ended up buying a car, we where offered drinks allot which is quite nice and had a good salesman

Double check what you are buying. Might breakedown as you get home. Aftersales is abyssmal. Think twice if its worth it.

The staff at the West Malling branch were really lovely and Ryan was amazing. He made me feel at ease straight away. He let me look at the car alone so that I didn't feel any pressure to rush or anything like that. Talking to both Ryan and the finance lady was really easy.

The downside to the visit was how long the process was. I had already reserved the car on line and done the initial finance application online and was pre-approved and from my appointment time of 9am to leaving with the car was 3 hours. I can only imagine how long the process would take if you had no idea what car you wanted.

I understand the need to confirm finance, do a test drive etc. But I just feel that all the waiting around for 3 hours was unnecessary.

Further to this, the open concept is not very private - it would be beneficial if tables were not as close together or if there were cubicles or something like that.

Not a harsh criticism, just some feedback but as I stated, the service was amazing. Well done to Ryan and I love the new ca