Not customer 1st
Not customer 1st, they act as you are a criminal. Very bad service and unprofessional.
September 30, 2025
Unprompted review
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Company details
Written by the company
Samen zorgen we voor een hypotheek die bij je past. Een duurzame toekomst begint, bijBouwe Met bijBouwe kun je rekenen op: een online hypotheek, al vanaf € 800, binnen 2 minuten weet je wat je kan lenen, altijd hulp bij je aanvraag, alleen advies als dat nodig is. bijBouwe vindt duurzaamheid erg belangrijk. Want een huis en hypotheek zouden niet alleen nu bij je moeten passen, maar ook in de toekomst. Verantwoord lenen doe je daarom voor een woning waarbij naast het financiële plaatje, ook het duurzame plaatje klopt. Daarom doen wij er alles aan om jou en je adviseur te ondersteunen in de reis naar een duurzame woning, door op het juiste moment de juiste vragen te stellen en te zorgen dat jullie alle relevante kennis in huis hebben. Hoe je de hypotheek af wilt sluiten, dat bepaal jij. Zelf (volledig online), samen met een bijBouwe adviseur, of een adviseur die je zelf kiest – de keuze is aan jou.
Contact info
Fred. Roeskestraat 97D, 1076 EC, Amsterdam, Netherlands
- 024 8000 789
- marketing@bijbouwe.nl
- www.bijbouwe.nl
2.4
Poor
23 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
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This bank doesn't even deserve 1 star…
This bank doesn't even deserve 1 star after this experience.
We have been customers of them with our first mortgage, and now that we requested a small extension they made everything possible to assure we didn't get it.
We realized its because they were not going to benefit greatly from our loan.
They knew our deadlines for this request and twice we had to extend this deadline because they kept asking for more documents one day before we needed an answer.
This kept happening time after time, where they said they had all the documents, and last minute they "realized they needed something else.
We started the process in October, and we are at the end of January still without an answer.
In the end we chose to go with another online bank which approved our documents and had everything ready in 2 working days.
If you want to avoid a stressful experience and save you some tears, i recommend not engaging with bijbouwe.
January 20, 2024
Unprompted review
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