Bingo Car Rental Reviews 

88
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Please be aware of CARO. We had a major family gathering in Hamburg and I needed a big nice car. I rented a Mercedes Vito via getrentalcar.com. Rental car companies like to hedge themselves and usua... See more

Rated 1 out of 5 stars

I booked 3 SUV's becasue the info was for 5 persons and 7 suitcases. However, when we arrived the airport only one vehicle was reserved - the car rental office thought it was just duplicate bookings... See more

Rated 1 out of 5 stars

Rented a family car in Athens. Had to drive an old scudo car (187000 km !) Feared to have an accident during these three weeks rental. Were stolen by this company who cobsidered us as simple h... See more

Rated 1 out of 5 stars

I booked a car to pick up at Dublin airport, the advert said All inclusive price. On the booking form it told me THRIFTY would be the car rental company. On page two of the confirmation it said a depo... See more

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1.2

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TrustScore 1 out of 5

88 reviews

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Rated 1 out of 5 stars

Will never hire from these people again

I hired an 8 seater and was given a 10 year old minibus : the doors would not shut, one door would not open properly (when showed this to their guy he said: "give it a good kick"), it was rust everywhere, there were 3 fault lights on dashboard (one was the airbags light, therefore, good luck , in case of an accident), the car broke the 3-rd day and I lost 1/2 day waiting for smb to come. Eventually, they gave me a 7 seater, although I paid and needed an 8 seater (they told me: "either you take it, or we don't have another one").
I paid for out of hours vehicle release and nobody came, I almost lost my plane because of this, in the end I followed another customer's advise who was not charged the fee and left the keys in the airport office (closed).
I hope I will never have to deal with them again.

April 25, 2014
Unprompted review
Rated 3 out of 5 stars

Huge Delays in Collecting our Car

Bingo were fine - all the vouchers and payments went through fine - thanks Bingo - however if you are flying to Turin airport DON'T use Firefly or Hertz as the queue is ENORMOUS and all the other car hire companies had no people waiting - we were and hour and half in the queue along with lots of other disgruntled customers and then we had to wait an hour for our car (to be cleaned?? - I had booked it 3 weeks before our holiday!!) The experience left me thinking I would wait until I arrived at the destination before booking in future!!

April 21, 2014
Unprompted review
Rated 1 out of 5 stars

Do not use Bingo Car Rental!

My credit card was charged 1000 Euro even though I did not rent a car.

April 9, 2014
Unprompted review
Bingo Car Rental logo

Reply from Bingo Car Rental

Dear Mr Z.

We are very sorry to hear that, and would like to investigate further in order to resolve this situation as soon as we can.
Please send the reservation details to the reservations@bingocarrental.com.
We will do our best to solve this to your satisfaction.

BingoCarRental Team

Rated 2 out of 5 stars

The car was very old.

When I arrived to europcar ,they try to sell me more insurance,i refused and ask me 2700 dollars autorisation on my credit card and gave me an old car.

February 27, 2014
Unprompted review
Rated 5 out of 5 stars

easy to use site and fantastic helpful staff at the airport

booking our rental car through bingo was very straight forward to do and we were very impressed with the patience of the staff at the Pick up point, considering we had just got off a long haul flight. The procedure to return the car was so simple, I would thoroughly recommend Bingo Car Rental with no reservations

February 13, 2014
Unprompted review
Rated 1 out of 5 stars

Bingocarrental = cartrawler.com = no added value and very poor service

Tried to book a Toyota Landcruiser via bingocarrental.com. Only AFTER entering payment details it becomes clear that they immediately take 25€ from your card and that it is actually cartrawler.com (with even worse reviews). The confirmation e-mail (came after +/- 48hr) then mentioned a lower category car (not a similar car, a lower category car) AND also mentioned that the actual car delivered could again be different (possibly even lower category, since their category standards are extremely wide to say the least. So you end up paying for a landcruiser to get some kind of toy-suv. I cancelled the booking, will probably loose the 25€. Impossible to contact someone, and by email you only get sarcatic answers. One advice: don't book via these agencies, they have no added value and will not help you when in trouble. Book directly at the rental company instead.

February 11, 2014
Unprompted review
Rated 1 out of 5 stars

All inclusive does NOT mean what it says

I booked a car to pick up at Dublin airport, the advert said All inclusive price. On the booking form it told me THRIFTY would be the car rental company. On page two of the confirmation it said a deposit of 50 EUR will be held against your credit card for the period of the booking, its not held against it, it is taken out. I took out excess insurance at the same time with Allianz, a note on the confirmation said you may be told Allianz cover is not valid. I could not get the car unless I took out excess cover with THRIFTY or let them take 1200 EUR out of my account so I had to take out extra excess. Car supplied full of fuel I returned it full but had to pay 103 EUR fuel deposit. Total £161.11 deposit instead of expected 50 EUR. BE AWARE

February 7, 2014
Unprompted review
Rated 2 out of 5 stars

Bad helpdesk for car breakdown & Poor after sales service

Confronted to a car breakdown (car locked because of battery problem), I had to call the helpdesk to get someone for repair. Strangely, I had to call and hang on with the helpdesk for nearly 2 hours in total to manage the intervention for repair. Strangely, the helpdesk was not able to call me back in order to reduce my phone bill. It cost me about 260€ !!! And strangely, while calling to the after sales service, the system is down and no reimbursement procedure is possible!

February 4, 2014
Unprompted review
Rated 4 out of 5 stars

Very satisfied with our deal

I was worried at first, as I had read negative reviews about Bingo Car Rentals.However my experience was very positive.Our car was exactly the one that was ordered,and we were not asked to pay any extras.The service was through Hertz and very professional.We had no complaints.

February 4, 2014
Unprompted review
Rated 2 out of 5 stars

What a disaster.......

Spent 3 hours waiting at the airport for a car that never arrived. This had a knock-on effect in that we were well over 3 hours late at our villa accommodation causing inconvenience to both us and the villa caretaker. It was a very stressful experience and a really poor start to our holiday. We ended up with the only car we could get at the airport, which was a compact vehicle and there wasn't enough room for all passengers and luggage so we had to hire a taxi to move our luggage and incurred both additional expense for that, and indeed for the alternative hire vehicle. Because the hire is passed through Bingo, Cartrawlers then on to, in our case, Olympic, there seemed to be very little control and little accountability. Won't be repeating the experience. Not entirely the fault of Bingo, more so Olympic, but definitely won't book like that again and nor should you if you want a stress-free and hassle-free experience.

February 4, 2014
Unprompted review
Rated 2 out of 5 stars

Booking was incorrect and requriements ignored!

I booked with Bingo Car Rental and specifically requested an automatic, not too much to ask these days. After a week of no confirmation email arriving, I had to try and contact Bingo Car Rental to confirm my boking. There are no contact details for Bingo so after a fashion I had to try and contact the agent that was organising the booking. They confirmed they had no automatics but would hire me a manual, a car which I could not drive. I eventually managed to locate an automatic and received my confirmation email. I also made a call to Sixt (The people renting me the car) and advised that the car must me an automatic. When arriving at L'Rochelle airport, the ony car available was a manual! I do not have a licence to drive a manual and was left at the airport with no transport. In all, a totally inefficient service that was mis-managed from the start.

February 4, 2014
Unprompted review
Rated 1 out of 5 stars

FULL OF PROBLEMS

RENTED A CAR THROUGH BINGO CAR WHICH ACCEPTED OUR REQUEST TO RETURN THE CAR ON SATURDAY AFTER HOURS TO THE SAME GARAGE.

WE MADE IT VERY CLEAR THIS WAS WHAT WE WANTED WHEN BOOKING AND IT WAS ACCEPTED AS SUCH.

WHAT HAPPENS WHEN WE TURNED UP AT THE GARAGE?
'NO SORRY YOU CAN NOT DO THAT TO US BUT I CAN BOOK YOU TO ANOTHER DESTINATION/GARAGE BUT IT SHALL COST YOU ANOTHER £80 POUNDS!!'
SO, I ASKED, FOR THE INCONVENIENCE OF GOING SOMEWHERE ELSE, WE NEED TO PAY YOU!?
SHE WAS APOLOGETIC BUT THAT WAS THE ONLY WAY,WE COULD GET THE CAR! SHE EXPLAINED OTHERWISE,SYSTEM SHALL NOT ALLOW ME TO RELEASE THE CAR!
SHE SAID, YOU CAN APPLY TO GET THE CHARGE REFUNDED AFTER,WHICH I DID.

IT TOOK ME 3 HOURS OF TRYING AND ABOUT 6 PHONE CALLS AND NUMEROUS EMAILS TO GET THE MONEY BACK! AND THAT WAS AFTER I THREATENED THEM WITH LOCALTRADING STANDARS OFFFICE.
SO IT COSTED ME ABOUT £500 MORE TO RENT BY USING BINGO CAR RENTAL SITE

February 4, 2014
Unprompted review
Rated 4 out of 5 stars

Best price but hard to contact by phone .

Bingo came up with the best price but could not be contacted by phone . Replies to emails were slow compared to others contacted at the same time . Very happy with car we got but after booking for 61 days we found insurance policy's for excess would only go to 60 days . attempts to change the booking to 60 failed even though we were not looking for any refund . This could have been the car rental company's fault .

February 4, 2014
Unprompted review

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