BIODERMA France Reviews 27

Placed an order on 3/17, today is 3/30–it’s still showing the order is ‘processing’.
Have contacted their non-existent customer support on the status of my order, and have not received a reply to any of my 3 emails. Sent the last one to request cancellation, and no response and order is not cancelled or shipped. I had to literally dispute this with my bank to get my money back. What a shame, I thought this was a reputable company. Unbelievable.

Sensibio Gel Moussant is one of the best cleansers I've used so far. My skin type - combination.

It cleans properly and do not make the skin dry after washing.

I have purchased the product before, and like everything about it. I decided to purchase this time from the company direct. I placed my order and got an email that my order was confirmed. I did not receive notification if or when it was shipping. It showed up several days later damaged in shipping. The product had no packing material whatsoever, but rather the bubble wrap was at the top of the box. Decoration? Called the number on the packing slip, which was the only number I could find. They use a distributor. Distributor said they had new hires that aren’t doing a very good job. Great! He gave me another number of a gal that clearly works from home… gave her info… no response. Finally went to the website to find broken links. Filled the contact me. SEVERAL days later they get in touch and ask me to send pictures. It’s over a week later, no response back. Sorry… with all the other “like” products out there, I will not be patronizing an org. that doesn’t have its act together, nor do they care a bit about its customers.

Been buying Bioderma Atoderm for my son for years. He time to time have dry skin and must say this s one of the best product used. I have tried many until found this particular.

When I first bought Bioderma Sebium Mat control 3 years ago, it was amazing - really mattifying with an instant effect which lasted most of the day. This is a totally different product nowadays - the consistency of water and has minimal/no effect on shine control. Are they saving money by watering it down?

I purchased the cleansing oil (1liter bottle) and after some time the oil changed from a translucent yellow to a murky opaque yellow, there clearly is some quality issues with the product. When I reached out to Bioderma they refused to replace the product nor offer any kind of explanation on what could’ve went wrong, basically did not want to take accountability for their product and now I’ve wasted over $30 for something I can no longer use. Never buying their products again.

0 costumer service
Got response from the support after 14 days (!!) and they wrote me to contact other department

Never buy it again

Two complaints on the website without answer.

Bioderma only answers good reviews and avoid problems?
Pay attention in what happened to me if you intend to buy a Bioderma product:

I bought two tubes of "Bioderman Sébium Mat control" cream. I used one and I really liked it, good consistency, I felt small sensations on the skin that the product was working. When I finished the first pack, I opened the second and to my surprise the consistency is completely different, much more "watery", it is possible to see agglutinated and undissolved particles, even shaking a lot before using. In addition, there is no sensation of action on the skin, like the same product in the previous packaging.

Leads me to believe there is a clear quality problem with this batch. It's within the expiration date but seems somehow "spoiled".

So nobody from Bioderma answers. Great way to treat costumers. I'll never buy Bioderma again and advise you to avoid if you don't want to buy water for the price of an expensive cream.

I still want my money back!

Wish all women have the possibility to use your products!

The best thing against eczema! I tried many other creams but Bioderma Atoderm Intensive Baume helps to keep skin moisture and reduces itching!!! Also, I use Bioderma shower gel "Atoderm Huile De Douche" with whom my skin does not feel tight after taking a shower.

I believe they are of a very good quality but please young people check the prices before confirming your purchase. I have tried to send further information via email with regard to this company to Trustpilot, however every email address I have used does not accept the email as legit, so I have no idea wether you received the further relative information so I like other people gave up.

Love your product especilly sensibio H2o!!

But please make the sebum/green one without fragrance!

Kind regards Lene

I've tried several micellar make-up removers and this product is by far, the only thing that works on my skin. I have fairly sensitive skin with perioral dermatitis.