BiomassSparesOnline Reviews 78

I ordered spares for a Heizomat boiler. One part was delayed being despatched from a secondary source, but the team were great at tracking where it was, and when it would be despatched.

I would use them again.

Very happy to have found a part for my boiler that was proving difficult to find. Ryan was so helpful, contacting the manufacturers and keeping me informed as to whether it was the right one. Really pleased, many thanks to Ryan and Biomass Spares 👍😊

Very good service

Super fast service

Easy to deal with - great comms

Took the order but said it was unavailable. Then asked if i would like a refund which could take upto 10 days. It only took 5 minutes to take the money from the BACS payment but 10 days to refund.

Hassle free purchase.
Quick delivery.

The parts urgently required, your website says it’s in stock, I ordered & paid for the part & postage, now it’s not in stock & it’ll be 3 weeks, shit show !

I was able to purchase a brazier for my MKZ St. Musa C/Air 14 pellet stove, and was very happy to be able to do so in the UK. Very helpful service, and the Brazier has arrived safely and is now installed and working well.

Ordered a inspection glass late November out of stock now early march and still nothing bearing in mind glass is 25£ delivery is the same

Website was easy to navigate and to find the parts i wanted. Price was reasonable and quick straight forward delivery.

Chased up delivery via email but got no reply

Delivery costs where £25 when. It was posted for £8.25 ?

Ordered part on a 2/3 day delivery ..after 4 days finially contacted them after chasing up...part not instock and would be another week..Part was for a break down on a biomass boiler..
poor service and communications...Phone line and email was hopeless...found part elsewhere at a better price and arrived next day...

The part wasn’t any good as it sounded like a cement mixer when it was fitted and started up

Delay in delivery for a critical component but no updates on why and expected delivery date which meant I had to chase up the order as it was over a week with no boiler and no hot water etc

I haven't received my water meter. I only got a response back after I requested a date of arrival. I was told it has to order in as it is not in stock rhe 16th of September this has really annoyed my customer asI have placed the order I would of cancelled it.The order placed said 2-3 days this was my reason for ordering it.

Responsive and great to deal with for the supply of tricky to source parts - many thanks!

Website stated item in stock but was not, no email to advise that item would be delayed for delivery as it has to come from manufacturer. Very poor service. After one week had to chase to find out what was happening.