I think the biscuits were beautiful and tasted terrific too. Only downside was the pretty tin arrived dented (probably due to poor handling by the delivery service). A great purchase overall.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One star deducted for the terribly high price? Amazing biscuits and they are beautifully decorated but I wince at the cost. Treats and special occasions only.
The smile on my grandson’s face when he opened the biscuits was wonderful. All the grandchildren love them and the older adults as well. Delivery perfect & website / app easy to use. Highly recomm... See more
Company replied
Easy to order. Ordered the 4 gingerbread birthday people. On delivery postman knocked even though they would fit through a letterbox, opened to check not broken as rattling inside smaller box but had... See more
Company replied
Company details
Written by the company
Our biscuits are hand-iced in London and each one is unique. Everything is made the old-fashioned way and we aim for 100% biscuit happiness! Choose from our luxury biscuits, chocolates and cakes, add a message (if you like), and we’ll carefully deliver your gift. We deliver worldwide, so no matter where they are, they’ll be sure to have 100% biscuit happiness.
Biscuit Happiness Guaranteed
Written by the company
- We're here to help
- Our luxury biscuits are made the old-fashioned way and we aim for 100% biscuit happiness on every order!
Contact info
Unit 2 Greenlea Park, Prince George's Road, SW19 2JD, London, United Kingdom
- +44 (0) 203 954 6650
- yum@biscuiteers.com
- www.biscuiteers.com
4.4
Excellent
9K reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent biscuits
Excellent biscuits, well delivered, and made it in advance of the estimated date so it was there on time for the birthday! Only issue was that the non-birthday members of the house tried to eat the majority!!
September 30, 2025
Reply from Biscuiteers
Hi Caille,
Thank you for leaving us a review about your experience with us!
We’re so happy to hear your biscuits arrived in perfect time for the celebration.
It sounds like they were a real hit with everyone in the house — we’ll take that as a great sign!
If you ever need a hand with another order, you can always reach us at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Easy to use website
Easy to use website. Item given as a gift, I understand the recipient was very happy with her gift
September 30, 2025
Reply from Biscuiteers
Hi The,
Thank you for leaving us a review about your experience with us!
We’re so glad to hear your recipient loved their gift — that’s exactly what we love to hear!
Thank you for taking the time to share your experience, and we’re thrilled you found the website easy to use too.
If there’s anything further that we can do for you, please don’t hesitate to contact our team on Yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Fabulous as always ⭐️⭐️⭐️⭐️⭐️
October 7, 2025
Reply from Biscuiteers
Hi,
Thank you for leaving us a review about your experience with us!
We’re absolutely thrilled to know you’ve had another fabulous Biscuiteers experience — that’s exactly what we love to hear!
If there’s ever anything else we can do for you, please don’t hesitate to get in touch with our team at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Easy to navigate website
Easy to navigate website.
Each time I've bought as a gift. All the recipients have said how lovely the biscuits were and how they enjoyed their gift.
September 29, 2025
Reply from Biscuiteers
Hey Carol,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear how much your recipients have enjoyed their biscuits — that really makes our day! 💝
Thank you for choosing us for your gifting occasions and for your kind words about our website too.
If there’s anything further that we can do for you, please don’t hesitate to contact our team at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
My friend loved her biscuits gift
My friend loved her biscuits gift , they arrived on time and I was kept up to date on the delivery, thank you .
October 6, 2025
Reply from Biscuiteers
Hi Ailsa,
Thank you for leaving us a review about your experience with us!
We’re thrilled that your friend loved her biscuit gift and that everything arrived right on time. It’s always our goal to make gifting as easy and joyful as possible!
If there’s anything further that we can do for you, please don’t hesitate to contact our team at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Good customer service and lovely…
Good customer service and lovely biscuits, I send these almost every year out to friends. Issues with one lost delivery , but really easy to deal with customer service and they have replaced it immediately, very well packed and tracking available as soon as they are out with the courier .
June 19, 2025
Reply from Biscuiteers
Hi Christina,
Thank you so much for your lovely feedback!
We’re so glad to hear that our customer service team were able to help quickly when there was an issue with your delivery — and that your friends enjoy their biscuits year after year!
It’s always wonderful to hear from returning customers who continue to share a bit of biscuit magic.
If there’s anything further that we can do for you, please don’t hesitate to contact our team at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Good Gifting
Easy site to navigate, lots of choice and speedy delivery - will definitely shop again 😊
October 4, 2025
Reply from Biscuiteers
Hi Elaine,
Thank you for leaving us a review about your experience with us!
We’re so glad to hear you found the site easy to use and loved the range of choices! 😊
It’s wonderful to know your order arrived quickly too — we’ll be delighted to welcome you back again soon for another Biscuiteers treat.
If there’s ever anything else we can do for you, please don’t hesitate to contact our team at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
I have been using Biscuiteers for 6…
I have been using Biscuiteers for 6 years now after work sent me a box for a BIG Birthday. Since then I have used them for Engagements, Weddings, Births, Christening, Anniversaries & of course Birthdays. I just love the “Surprise” they give to the recipients and now they Copy Me🥳 So Thank You🤗
October 3, 2025
Reply from Biscuiteers
Hi Miss,
Thank you for leaving us a review about your experience with us!
What a wonderful message — thank you so much for sharing this! 💖
We’re absolutely thrilled to hear you’ve been part of the Biscuiteers family for six years and that our biscuits have helped you celebrate so many special milestones. Knowing that your recipients now “copy you” made us smile — that’s the sweetest compliment we could receive! 🥰
Thank you again for your continued support — it means the world to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out to our team at yum@biscuiteers.com
Best Wishes,
The Biscuiteers Team X
A good product, but expensive
A good product, but expensive for what it is. As a special treat, maybe, but expensive. Note the tins are all the same, plain tins, with stickers on them to denote the different contents (birthday, christmas, etc), rather than being painted tins, which was slightly disappointing for me (although they dont claim anything different). The taste and quality of the biscuits is very good, but the cost and slightly disappointing tins reflect the 3 star only review.
November 1, 2024
Reply from Biscuiteers
Hi Matt,
Thanks so much for getting in touch, and I’m really sorry to hear that you were disappointed with the quality of the tin and felt the biscuits were expensive.
All our biscuits are lovingly baked and hand-iced by artists in London, and we see them as a true luxury gift. We believe our prices reflect the craftsmanship, quality ingredients, and the uniqueness of each handmade biscuit.
We do our best to be transparent by including tin sizes and full product details on every page of our website.
We also really appreciate your feedback about the tins. We regularly update our designs and prints, and to minimise waste, we use the same tin types with different decorative stickers for various collections. This helps us reduce environmental impact while still offering a beautifully designed and premium presentation.
Your comments have been shared with our product development and packaging teams for review.
If there’s anything else we can do for you, please don’t hesitate to reach out to us at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
A gift that always welcome
A gift that always welcome. Particularly useful to working people that it fits through the letterbox.
October 2, 2025
Reply from Biscuiteers
Hi Christine,
Thank you for leaving us a review about your experience with us!
We're so glad to hear you were happy with your letterbox gift.
Best Wishes,
The Biscuiteers Team X
I am so sad! How could this happen?
I am not sure this review has any purpose. I brought about seven boxes of the nicely decorated and deceitful cookies back to Texas. I purchased them on Oct 13, 2023. I wanted to offer two of the do-it-yourself kits as a gift for a bridal shower. I also bought other boxes for my grandchildren and friends. I bought boxes of different styles. I opened one box to try it, the CAR collections to share with a friend last week, after all my bragging about your delicious cookies, I had a very embarrassing experience. My friend discreetly left her cookie on the side; it was that bad. The cookies are as hard as a rock. They are flavourless and dry. After all the time, effort, and cost I invested in purchasing your items and bringing them back to the USA, it is shameful. I will provide the person in charge with the receipt and payment form. I want my money back!
September 14, 2025
Unprompted review
Reply from Biscuiteers
Hi Lolli,
Thank you for getting in touch, and I’m so sorry to hear about your experience.
If you haven’t already, please do reach out directly to our customer service team at Yum@biscuiteers.com with your order details. We’ll be very happy to look into this for you.
From your note, it looks like the biscuits were purchased on the 13th of October 2023. If that is the case, we wouldn’t recommend consuming them, as the texture and flavour can change over time and they will now be well past their best before dates on the tin.
We’re truly sorry for any disappointment caused, please do get in touch with our team so we can help further.
A lovely gift for a friend
This was a gift for a friend but it was prompt delivery and she said it was lovely.
October 1, 2025
Reply from Biscuiteers
Hi G,
Thank you for leaving us a review about your experience with us!
We’re so glad to hear your gift arrived promptly and that your friend loved it! Thank you for choosing Biscuiteers to help celebrate — we always love being part of those special moments.
If there’s anything further we can do for you, please don’t hesitate to contact our team at Yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Reply from Biscuiteers
Hi Jacqueline,
Thank you for leaving us a review about your experience with us!
We're very happy to hear we were able to get your order to you in good time.
Best Wishes,
The Biscuiteers Team X
Reply from Biscuiteers
Hi Shelley,
Thank you for leaving us a review about your experience with us!
Thank you so much for your lovely review! We’re delighted to hear you enjoyed both the biscuits and the service — that’s exactly what we love to deliver.
If there’s anything further we can do for you, please don’t hesitate to contact our team at Yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Fun DIY biscuits
Bought some DIY biscuits which contributed to charity. Arrived quickly. Were fun to decorate and a tasty treat.
October 1, 2025
Reply from Biscuiteers
Hey!
Thank you for leaving us a review about your experience with us!
We’re so glad to hear you enjoyed your DIY biscuits! It’s wonderful to know they were fun to decorate, tasty to eat, and that your purchase contributed to a great cause.
If there’s anything further we can do for you, please don’t hesitate to contact our team at yum@biscuiteers.com (mailto:yum@biscuiteers.com).
Best Wishes,
The Biscuiteers Team X
Perfect International Delivery
I sent a Biscuiteer gift to an old friend who lives in the Netherlands. Not only did the package arrive quickly, it was actually delivered on his birthday which made a big impact. Fabulous service & fun products.
October 4, 2025
Reply from Biscuiteers
Hi Karin,
Thank you for leaving us a review about your experience with us!
That’s wonderful to hear! We’re so glad your gift arrived on time and made such a special impact on your friend’s birthday.
We always love bringing a little biscuit magic to all of our customers, and it’s fantastic to know we could do that for you and your recipient. We hope they absolutely loved the biscuits!
If there’s anything further we can do for you, please don’t hesitate to contact our team at yum@biscuiteers.com (mailto:yum@biscuiteers.com).
Best Wishes,
The Biscuiteers Team X
I have a problem
I have a problem, have called 5 times asking someone to get back to me all to no avail. PLEASE will someone call me regarding my order number 2001734677 - Name is Christopher Clift and my telephone number is 07817592118
September 30, 2025
Reply from Biscuiteers
Hi Christopher,
I’m really sorry you’ve had trouble reaching us and haven’t yet received a response.
Please could you email our customer service team directly at yum@biscuiteers.com? They’ll be able to locate your order and get back to you as soon as possible.
For your own security, we’ll need to ask Trustpilot to remove your phone number from your review — for privacy reasons, we can’t have your personal contact details visible publicly.
Thank you for your understanding, and we’re sorry again for the frustration caused.
Best wishes,
The Biscuiteers Team X
Perfect gesture of goodwill
Perfect gesture of goodwill. Packaged well and tasty too.
September 30, 2025
Reply from Biscuiteers
Hi Linda,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear that! Thank you for taking the time to share such lovely feedback — we’re thrilled you enjoyed both the biscuits and the packaging.
If there’s anything further we can do for you, please don’t hesitate to contact our team at Yum@biscuiteers.com
Best Wishes,
The Biscuiteers Team X
Excellent service
Easy to order, beautifully iced biscuits, delivery when requested
September 30, 2025
Reply from Biscuiteers
Hi simon,
Thank you for leaving us a review about your experience with us!
So lovely to hear that your order arrived right on time and that you were happy with how beautifully iced the biscuits were! We take a lot of pride in the care and detail that goes into each one, so it’s wonderful to know that shone through.
If there’s anything further we can do for you, please don’t hesitate to contact our team at Yum@biscuiteers.com — we’d love to help!
Best Wishes,
The Biscuiteers Team X
Reply from Biscuiteers
Hi Peter,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear you had fun decorating your unicorn biscuits — and that they tasted just as good as they looked!
If there’s anything further we can do for you, please don’t hesitate to contact our team at Yum@biscuiteers.com
Best Wishes,
The Biscuiteers Team X
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