A fair built antivirus. I will write the AV review here. Overall seems fairly light and easy to navigate. But here are the cons: - Annoying popups, a little too often. "Is your network home?"... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased this after a terrible experience with a competitor. Works great on Windows 10/10. When it comes to iOS and the web protection and vpn… not so great. When web protection is enabled the... See more
Company replied
Initially tried Bitdefender based on excellent reviews. Upgraded from free version to subscription version about nine years ago. Very happy with product performance and with assistance received from... See more
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Apart from an excellent service / product / top-tier protection, if / when a customer has a problem, there are REAL PEOPLE helping you solve it, not some Chat Bot. I've been a customer for at least 6... See more
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Company details
About Bitdefender
Written by the company
Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide.
Guardian over millions of consumer, business, and government environments, Bitdefender is the industry’s trusted expert for eliminating threats, protecting privacy and data, and enabling cyber resiliency. The company has pioneered breakthrough innovations in anti-malware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 150 of the world’s most recognized technology brands.
Additionally, on the Bitdefender blog, readers can find stories from the underworld of internet fraud, scams, malicious software, and other cyber threats. Moreover, tips and best practices on how to have your devices and online personal information guarded at all times.
About Bitdefender
Written by the company
- 24/7 Customer Support
- Our knowledgeable technicians are available 24/7 to assist you! We are here to answer any questions about your security solution and provide you with the support needed to promptly resolve any issues you may be experiencing with your security software.
- 30-day money back guarantee
- If you are not completely satisfied with your purchase, you have 30 days from the date of purchase to request a refund.
- AV Comparatives: Malware detection - Advanced+ 2024
- AV Comparatives: Real World protection - Advanced+ 2024
- AV Comparatives: Gold Malware Protection 2024
- PCMag - Best Malware Removal & Protection Software 2023
- PCMag - The Best Antivirus Software for 2023
- AV Comparatives - Product of The Year 2023
- AV Comparatives - Advanced + Real-World Protection 2022
- AV Comparatives - Outstanding Security Product 2022
Contact info
Romania
- www.bitdefender.com
3.9
Great
11K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very well established company…
A very well established company offering all the tools to keep your identity safe and your tech equipment protected. All at a very reasonable price.
April 16, 2026
Unprompted review
Reply from Bitdefender
Many thanks!
Excellent
Excellent software excellent customer service and representatives .
April 17, 2026
Unprompted review
Reply from Bitdefender
Thank you!
Best Virus Protection Ever!
I have had Bitdefender for years. It is the first virus protection I have ever had that has NOT let a virus through to corrupt my computer. It is so easy to install, and I barely know it's there, except for the absolute sense of security I feel.
April 16, 2026
Unprompted review
Reply from Bitdefender
Thank you for sharing your appreciation!
IT ACTUALLY HAS A FREE TIER AND NO…
IT ACTUALLY HAS A FREE TIER AND NO GIMMICKS TO PAY FOR IT!!! AMAZING!
April 16, 2026
Unprompted review
Reply from Bitdefender
Thank you!
Very satisfied with my Bitdefender…
Very satisfied with my Bitdefender protection package. Also,great support team. Fast responses and quick solutions. Overall an excellent package.
April 17, 2026
Unprompted review
Reply from Bitdefender
Thank you!
I am very happy both with the product…
I am very happy both with the product and the Customer Service everytime I have contacted them.
April 16, 2026
Unprompted review
Reply from Bitdefender
Thank you!
A fair built antivirus but several rough edges
A fair built antivirus.
I will write the AV review here. Overall seems fairly light and easy to navigate. But here are the cons:
- Annoying popups, a little too often. "Is your network home?" "Is your network office?" "Next time use shredder to delete!" "Wanna use Paysafe next time for more" Please shut it, stop spamming the screen with nonsense I already dismissed. Same goes with the home page the "Autopilot Recommendations" constantly recommends you the same stuff over and over and over again. Take the users confirmation as final. If you are so worried about us, AT LEAST give as the option to turn off these annoying reminders.
-Homepage is not editable. It pretends to be. VPN dont need it, buuuut I cant remove it. Safepay its nice but i dont care for it buuut I cant remove it, etc etc. You know what it would actually be useful to have there? Anti-theft management, Profile management shortcut etc.
-Lastly (and I dont know why I have to say this). Why I have 9 days of free trial left and the activation code will start immediate and not right after the expiration. Other AV and VPN services will do this automatically, they want to be genuine and save you money. Bitdefender, be decent and do the same.
April 16, 2026
Unprompted review
Reply from Bitdefender
Hi Jay,
Thank you for taking the time to share your feedback - it’s been noted and will be passed along to our teams.
Our solutions are designed to give you control over notifications, allowing you to choose which ones you’d like to receive. While in-app notifications will still appear, pop-ups can be customized.
To adjust these settings: open the Bitdefender app - go to Settings - Notifications - disable Recommendation notifications.
You can also find more information here:
Safepay settings: https://www.bitdefender.com/consumer/support/answer/1803/
How to uninstall VPN: https://www.bitdefender.com/consumer/support/answer/83500/
Subscriptions are managed separately in your Central account to give you full control. To avoid overlapping subscriptions, you can review the available options here: https://www.bitdefender.com/consumer/support/answer/34171/.
If you’d like further assistance, please don’t hesitate to reach out - we’re here to help.
Popped up while insane run on…
Popped up while insane run on allegiance. made me window out of the game and made me die because bitdenfender wanted to update. taunting me after with a restart pop up. 0/10 bad
April 16, 2026
Unprompted review
Reply from Bitdefender
Hi there. We regret to know about this, and we can surely help you avoid this kind of interruption going further.
Our recommendation is to enable the Game profile, which ensure that:
- All Bitdefender alerts and pop-ups are disabled
- Automatic Update is postponed
- Scheduled scans are postponed
- Search Advisor is disabled
- Special offers notifications are disabled
Here`s how to enable it: https://www.bitdefender.com/consumer/support/answer/2066/.
If you also want to check and configure the Update settings, go to Settings - Update - Turn on or off the corresponding switch.
If you need more assistance, we`re happy to advise!
Reply from Bitdefender
Thank you!
First understanding customer then try to solve/help.
First understanding customer then try to help as much as possible. Of course always in the "possible to do".
April 16, 2026
Unprompted review
Reply from Bitdefender
Thank you!
Good product with technical assistance
Good product with technical assistance
April 14, 2026
Unprompted review
Reply from Bitdefender
Thank you!
Has continued to keep my experience…Top Notch for years and years Awesome Security, VPN, There Customer Support is one of the best I`ve ever Experienced.
Has continued to keep my experience Safe and Secure, cant complain about Bitdefender. There services are Top Notch, and have always give me the very Reason`s I run them now. I've run there Security for years and years and will continue to do so.
April 16, 2026
Unprompted review
Reply from Bitdefender
Thank you for your loyalty and appreciation!
There products are great at keeping you…
There products are great at keeping you safe online - I use it on my iPhone and my laptop.
March 3, 2026
Unprompted review
Reply from Bitdefender
Thank you!
There were several issues that needed…
There were several issues that needed immediate support help and it was provided successfully
April 5, 2026
Unprompted review
Reply from Bitdefender
Thank you for sharing this!
best internet security suite I've ever used.
effective, easy to use, knowledgeable support staff
April 14, 2026
Unprompted review
Reply from Bitdefender
Thank you!
Excellent products and services
Excellent products and services! I had to contact support to review a false positive report for a website and it was solved quickly and professionally.
April 15, 2026
Unprompted review
Reply from Bitdefender
Many thanks!
Across the board protection that won’t…
Across the board protection that won’t break the bank and after sales help team that actually helps
April 15, 2026
Unprompted review
Reply from Bitdefender
Thank you!
Excellent product
Excellent product, full protection, great customer service
April 15, 2026
Unprompted review
Reply from Bitdefender
Thank you!
Can't make head nor tail of the free…
Can't make head nor tail of the free upgrade from Password Manager to Securepass. I got as far as 'Install' for the app but it only listed all my Samsung devices, not my PC. I give up. Will be looking for a suitable alternative to Bitdefender.
10/04/2026
Bitdefender Password Manager tied itself in knots so badly it was unusable. I reinstalled Bitdefender. Now all is well. I just have to re-enter all my passwords. Apparently the upgrade process is a known problem and will be fixed in a future update?
April 15, 2026
Unprompted review
Reply from Bitdefender
H Mike. We`re sorry you encountered this difficulty when trying to upgrade.
Our advice is to follow the detailed steps needed to switch from Bitdefender Wallet to SecurePass, from here: https://www.bitdefender.com/consumer/support/answer/108885/.
If you need any further help, don`t hesitate to reach the support team here: https://www.bitdefender.com/consumer/support/.
Thank you in advance!
Have had Bitdefender installed on Mac…
Have had Bitdefender installed on Mac computer for many years now. Never had a problem, and am kept informed daily.
Had a query today and managed to contact by telephone very quickly and the Customer Care Agent took time to explain everything necessary to my query.
April 15, 2026
Unprompted review
Reply from Bitdefender
Thank you for sharing your feedback!
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