BitValve Crypto Exchange Reviews 

160
•
TrustScore 3.5 out of 5

3.4

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Rated 2 out of 5 stars

A buyer opens a payid trade of 100 which he clearly saw my description written in capital letters “ •No pending or 24-hour payments — kindly send Osko payments only. • No payments from commbank, B... See more

Rated 1 out of 5 stars

They have thousands of internal scammers. They stole my login credentials secretly and accessed my USDT from my wallet. This is the highest level of breach that has occurred on Bitvalve. Today I lost... See more

Rated 5 out of 5 stars

Bitcoin, Ethereum, Litecoin, USDT. If you are looking to buy or sell any of these crypto and more. Bitvalve is the safest & fastest place to do so. Safety is Bitvalve's biggest priority, with moderato... See more

Rated 5 out of 5 stars

Jumped into crypto two months ago and discovering this platform felt like hitting a gold mine (lol). Being a newbie with loads of doubts, their support team was on point regarding my unconfirmed withd... See more

Company details

  1. Cryptocurrency Service
  2. also in
  3. Non-Bank Financial Service

Written by the company

Buy and Sell your favourite cryptocurrency with PayPal, Bank transfer, Zelle and more, from anywhere in the world.


Contact info

You should know

3.4

Average

TrustScore 3.5 out of 5

160 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 2 weeks

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3.4

All reviews

(160)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

I will Choose Bitvalve when it comes with P2P platforms!

I will Choose Bitvalve when it comes with P2P platforms! I had deal with Many others platforms but will still decides on Bitvalve Good platforms no issues I haven't had any breakdowns with the platform always working nice their Network is always on. Others always having technical problems 😕 and support is Great

February 14, 2024
Unprompted review
Rated 3 out of 5 stars

They are a scam company no matter what…

They are a scam company no matter what proof you provide it won’t matter I showed proof off Apple support confirming the code wasn’t redeemed until after I sent it whole process took 6 days for them to cancel the trade left me with no money and no gift card and there respomse didn’t even tell me that they said what Apple responded with and wanted to know how I got the information I did from them which is crazy it was my code that’s how and what does that even matter they confirmed the code was good until 3 mins after I sent it and the buyer replied with hold . There is absolutely no evidence on the buyers side and they were using a Japan vpn while I’m on the same ip my home
Wi-Fi that I signed up with . Why would someone need to use a vpn unless they were doing something shady and wanted to mask there location it’s honestly common sense and laughable that’s it not common sense to this company which shows pure incompetence

After a quick appeal the decision was overturned

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

Having the best experience with BitValve

It is always nice to trade through BitValve. The app is very user friendly and the transactions easy to be made. Whenever I had an inquiry the support was very helpful and the response was very fast! I would recommend it 100%!!

February 4, 2024
Unprompted review
Rated 5 out of 5 stars

BitValve for the Win: Easy, quick, and SAFE trades

Trading with strangers on the internet is always stressful, but BitValve takes a lot of that stress off the traders' shoulders. Their platform is excellent, from the customer service, which responds quickly and thoughtfully, to navigating their intuitive website, making safe trades with their escrow system, and much more. I highly recommend registering and giving it a try. Each user has public-facing reviews from previous transactions. 100% will use their website in the future.

January 20, 2024
Unprompted review
Rated 5 out of 5 stars

Support not replying UPDATE! issue resolved

It's been almost 24 hours and support still hasn't my responded to my emails, I cant withdraw my crypto because of a email issue on my account. Will change my review once support has replied to my issue.

EDIT: Support contacted me and resolved the issue cheers.

January 7, 2024
Unprompted review
Rated 3 out of 5 stars

How do I contact support

How do I contact support? I’m having trouble withdrawing BTC and not receiving my verification email. Thanks

December 2, 2023
Unprompted review
BitValve Crypto Exchange logo

Reply from BitValve Crypto Exchange

Hello,

The issue was that your mailbox in gmail was full and you could not receive our emails.

Regards

Rated 1 out of 5 stars

I need support I got scammed and I…

I need support I got scammed and I demand that the seller be immediately ban .

November 20, 2023
Unprompted review
BitValve Crypto Exchange logo

Reply from BitValve Crypto Exchange

Hello, the seller was banned. Please contact us at support@bitvalve.com.

Rated 1 out of 5 stars

I failed to withdraw for a long time

I failed to withdraw for a long time, no one replied to my emails, it's a scam site!

December 5, 2022
Unprompted review
BitValve Crypto Exchange logo

Reply from BitValve Crypto Exchange

Thank you for your review. We apologize for the slight delay in responding to your emails, which was due to a high volume of inquiries. Your withdrawal was successfully processed.

Rated 5 out of 5 stars

I had my reservations when I first…

I had my reservations when I first started with BitValve. It was easy to get set up and get trading. I appreciated their attention to security, something you can’t take lightly with digital assets - plus the official apps were great even though sometimes a bit buggy (KYC on android was crashing 😩 but fixed within days of reporting it)..

The selection of cryptocurrencies was more than I knew what to do with initially. From Bitcoin and Ethereum to smaller altcoins, it’s a real mix. But I mostly used bitcoin anyways and sometimes USDT.

The interface isnt flashy, it is straightforward and user-friendly 👌!
Some suggestions would be to implement TRC20 instead of ERC20 on Ethereum since I hate paying 15 USD to Ethereum miners lmao.

Anyways, kudos to the team for keeping up with the needs (even when a bit late 😅😅) and I’m keen for TRC20!

July 21, 2023
Unprompted review
Rated 1 out of 5 stars

THIS ARE SCAMMERS

THIS ARE SCAMMERS. DO NOT TRADE ON THIS USELESS PLATFORM. Immidiately you make payments to the seller's account, they don't respond to you anymore after that the website administrator will cancel your trade without any dispute or verification.

THIS GUYS ARE SCAMMERS DONT TRUST ANYBODY HERE I AM TELLING YOU THE TRUTH IF YOU NEED MORE PROOF RESPOND TO THIS COMMENT I WILL DROP SCREENSHOTS. THIS WEBSITE OR APP IS A SCSM. THE ADMINISTRATOR CONIVES WITH THE SCAMMERS TRADING ON THE PLATFORM TO STEAL

June 2, 2023
Unprompted review
BitValve Crypto Exchange logo

Reply from BitValve Crypto Exchange

We're unable to identify the specific trade ID you mentioned in your review. Additionally, we couldn't locate any emails from you in our system. Kindly reach out to us at support@bitvalve.com for further assistance

Rated 5 out of 5 stars

THANK YOU FOR HELPING WITH PAYPAL…

THANK YOU FOR HELPING WITH PAYPAL DISPUTE!!
So i had a scammer who did a PayPal chargeback - obviously after getting my BTC from escrow... I contacted bitvalve support and THANK GOD they blocked the scammers account and got my money back BEFORE the other guy withdraws MY coins...
Will continue to use - 5/5!

March 7, 2023
Unprompted review
Rated 5 out of 5 stars

all OK

Pretty OK experience but still new in market... So far so good though.

February 22, 2023
Unprompted review
Rated 1 out of 5 stars

NEVER YOU MAKE USE OF BITVALVE AS THEY…

NEVER YOU MAKE USE OF BITVALVE AS THEY WOULD RIP YOU OFF IF YOU HAVE A TRADE DISPUFE.

So, I had an order to sell 100 USD worth of BTC to accept Razer Gold gift card as payment on the 14th of February 2023 by 10am UTC. The buyer that opened the order who goes by the name Joe brought to me an already used Razer Gold Gift card. After he sent me the card, I tried loading it only to discover that it was redeemed already. So I contacted Razer Customer support to find out the timestamp of the redemption of the card and I was told that the card was redeemed on the 13th of February which was a day before the buyer opened the trade with me. I presented all of these evidences before BitValve Support but they closed the dispute which was opened by the fraudulent buyer, they gave the buyer 33 USD worth of my BTC, gave me 33 USD worth of my BTC and took the remaining.

DO NOT MAKE USE OF BITVALVE. YOU WOULD BE RIPPED OFF BY THEM SOMEDAY.

February 14, 2023
Unprompted review
BitValve Crypto Exchange logo

Reply from BitValve Crypto Exchange

Thank you for bringing this matter to our attention. After a thorough review of the case, we have determined that the most equitable resolution would be to divide the amount in question between the parties involved due to insufficient proof from both sides. It is important to note that our support agent acted in accordance with our policies and procedures. For your reference, the escrowed amount was $66.66 USD, which is why it was divided into two equal parts.

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