Data Recovery Software Reviews 16

TrustScore 2.5 out of 5

2.5

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2.5

Poor

TrustScore 2.5 out of 5

16 reviews

5-star
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2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Avoid this company.

They would have got a five star review but they robbed me on purpose and were totally unapologetic. I purchased a one month subscription earlier this year and used the program successfully for about a week. They would have got a good review at that stage. But then, at the beginning of February, they charged me again. I got on to them straight away and they gave me the old 'once it's been issued, we can't refund' routine. This is despite the fact I never used the program again. This is a deliberate ploy on their part. Other companies are not so unhelpful. It's not that they can't refund. It's that they won't. Amazingly, I have received a partial refund despite previously being told that this was impossible. So they're a bunch of liars too! They wanted me to 'update ' my review, so I have.

March 5, 2026
Unprompted review
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Reply from Data Recovery Software

We value every user’s experience and are committed to providing attentive support. Our customer service team has already responded to your latest email—please check your inbox at your convenience. If you have any further questions, we are always happy to assist. Thank you for your understanding and continued support.

Rated 1 out of 5 stars

I bought a one month subscription after…

I bought a one month subscription after seeing some of my photo does recovered in the preview scan, however, it greyed out immediately after the actual revoery and 90 percent of the images were grey in half, can not get a refund either as no one is replying

February 7, 2026
Unprompted review
Rated 3 out of 5 stars

Data Recovery did not work, refund denied

Used Data Recovery tool of Bitwar and found the file to recover. Validation of preview was impossible (binary file) so the only way to find out was to buy a license. Then the file was "successfully recovered", as claimed by the tool, but it was not. File is corrupted, unusable and was not recovered. They don't see the fault on their side, so they won't refund me, although they claim a 100% reliable data recovery and even have a money-back-guarantee on their website. Looks like a big scam to me!

Update:
After this report on Trustpilot I received a confirmation of my refund request.

February 12, 2025
Unprompted review
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Reply from Data Recovery Software

We sincerely apologize for the negative experience you’ve had. Regarding the preview feature, for supported file formats, the software allows direct previews to determine if the file is corrupted or damaged. For unsupported formats, we provide a binary preview option to assist in assessment.

If you haven’t already, please reach out to us via email with your order number so we can investigate the issue further and explore possible solutions. We are committed to providing the best possible service and support, and we’d like to resolve this for you as soon as possible.

Thank you for your understanding.

Rated 1 out of 5 stars

I had bought a subscription and later…

I had bought a subscription and later tried to cancel it. they ignored every attempt. when they charged me a second time to renew it I raised hell and they refused to refund it. this place is a scam, they steal your money. don't trust them.

March 14, 2023
Unprompted review
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Reply from Data Recovery Software

We sincerely apologize for the inconvenience you’ve experienced. We understand your frustration regarding the subscription renewal and the difficulties you encountered with canceling it. Please rest assured that we take customer concerns seriously and aim to resolve any issues promptly.

To help us better assist you, could you kindly reach out to us via email with your order number and any details regarding your cancellation request? We will investigate the situation and ensure that any misunderstandings are cleared up and the matter is addressed properly.

We truly value your feedback and hope to find a satisfactory resolution.

Thank you for your understanding.

Rated 5 out of 5 stars

Got my video back

I need a 5 minute video clip, this is an interview with a woman and I don't know why it disappeared from my hard drive, the drive is shown please insert the disk into the disk now, I asked my colleague to help retrieve the video, however, he can only help me find some tutorials and you know what finally I got the video back following with the solution from Bitwar website. Many thanks.

February 25, 2020
Unprompted review
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Reply from Data Recovery Software

Oh, that's so happy to see that you can get the videos back followed with our data recovery software and the solutions that really help you fix please insert the disk into the drive issue, I am sure our team will also be happy that the software they developed is really doing its job! Have a nice day and please note that we are always here and ready to help if you are having any questions or need our help!

Rated 5 out of 5 stars

Recovered 99% of all images from trip

On a trip far from home, I transferred almost 60 percent of my photos from the camera to the tablet and lost them. I have no idea what to do as these photos are so important, one of my friends asked me you should probably need to spend money and getting them back at the local photo shop or electronics store.

I finally came across Bitwar Data Recovery as some of my photos are typically private and cannot be seen by others, I tried it, and 99% of the images were recovered! The rest are permanently damaged. I'm glad I found it.

February 25, 2020
Unprompted review
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Reply from Data Recovery Software

We're happy to see that our data recovery software can do to help you retrieve almost all of your lost photos, and I think that's what we are doing, to develop a reliable data recovery software that can be used on various data loss scenarios. And we are still working hard to try to make it even better! And also please note that we are always here and ready to help if you have any questions or need our help. Have a nice day!

Rated 5 out of 5 stars

It works so great!

I ordered a Toshiba external hard drive. It took less than a month for things to go wrong. Within two months, my computer didn't recognize the drive. Luckily, I bought Bitwar Data Recovery as it can fully recover my data.

February 24, 2020
Unprompted review
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Reply from Data Recovery Software

Hey, that's nice to hear that you can use Bitwar Data Recovery to recover what you need, and please note that we are always here and ready to help if you have any questions or need our help. You can click on the living chat at the bottom of the software or come across our website to get in touch directly. If we are offline, you can still dispatch an email to us and we will reply to you as soon as possible. Have a nice day!

Rated 4 out of 5 stars

From 1 Star to 4 stars overnight !!!!

I am writing in response to the negative review previously submitted by me.
Because of the difference in time accross regions.... Bitwar have replied to me and have patiently been trying to ascertain what is going wrong with the recovery process.
Since then the app has started to work.... it will take me a day to recover my files so I have not completed the process.
However I am very happy with the response from Bitwar thus far and they have offered to cancel the payment for the transaction if I am unable to recover my data. That being said I would like to retract my previous review and say thank you to Mr. Gary Zhang for his patience and assistance thus far.

February 14, 2020
Unprompted review
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Reply from Data Recovery Software

As per the communication with Jamaican Dave, we've learned that he has been able to use the Bitwar Data Recovery and perform photo recovery now. We are still here and ready to help if you have any questions or need our help. Have a nice weekend!

Rated 5 out of 5 stars

Good Software to Use

This software is very nice to use, I recovered all my lost videos successfully. It's worth to note that the 30-day free trial is really considerate, I will consider to buy the lifelong license and always keep it on my PC. Recommend this software to you all.

December 25, 2019
Unprompted review
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Reply from Data Recovery Software

Thank you for your kind words! If you are having any questions or need our help while using the software, please don't hesitate to contact us.

Rated 5 out of 5 stars

Great program

Great program! Easy to use and recovered my word documents in a few seconds. Previewing before recovery is really convenient. I got the free trial, I'll pay for it later.
Anyway, Highly recommended!

December 25, 2019
Unprompted review
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Reply from Data Recovery Software

Thank you Jefeja, for your kind review, If you are having any questions or need our help while using the software, please don't hesitate to contact us.

Rated 5 out of 5 stars

Simple and Easy Use Software

The software provides simple and guided steps when you first download and install on your system. I just followed the tutorial or the guided steps and I am able to recover back my lost data easily without any professional operation skills etc. Good for data recovery software recommendations for all Users who just want to recover their lost data back!

December 25, 2019
Unprompted review
Data Recovery Software logo

Reply from Data Recovery Software

Thanks, Lawrence Kong for your reviews. If you are having any questions or need our help while using the software, please don't hesitate to contact us. Merry Christmas!

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