I did a tandem dive 15000ft today with my amazing Instructor Deano. He was professional, helpful and put me completely at ease. He made the experience that much more incredible if that’s possible! Nev... See more
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See what reviewers are saying
Black Knights Skydiving experience really is something special. The instructors are highly professional, keep you informed at every step, put you at ease and make the whole experience amazing from sta... See more
Had a fantastic experience at Black Knights. Skydive from 15000 ft, I was with Lee who was so professional, a real superstar, made my Skydive experience. Alan did the video and photos, he too was fant... See more
Thank you to Chris & Tony who made my wife's and my first skydiving experience a very memorable one! They were friendly, fun and professional which helped keep our nerves at bay and allowed us to have... See more
Company details
Information provided by various external sources
Operating for over 50 years BKPC is the longest running skydiving centre in the country. Based near Lancaster, Lancashire & Manchester. Jumps from £150!
Contact info
United Kingdom
- www.bkpc.co.uk
Awful Receptionist - Sharon Beeson
Trust Pilot Review - Black Knights Parachute Centre
*1 Star *
Whilst the overall experience and the parachuting was great, unfortunately I have to give a one star review simply due to Sharon Beeson who works on reception. Her behaviour and customer service throughout the whole day was not only unprofessional but affected the experience of all customers on the day.
For context, the weather was clear skies and sunny with temperatures of 28 degrees Celsius. The customers were waiting in the midday sun for 45
minutes with no shaded areas. Sharon decided to take the temperatures of the candidates checking in.
A candidate had a high temperature due to the heat of the sun and then screamed in front of the whole waiting area,
“ YOUR TEMPERATURE IS 40 DEGREES! PLEASE LEAVE THE PREMISES AND GO AND COOL DOWN IN YOUR CAR!”
This happened to multiple customers in the queue due to the high temperatures on the day. Not only was this embarrassing for those customers, it is also not appropriate protocol to simply send someone to a car to cool down from COVID! There was no respect nor confidentiality. The customer service from Sharon is appalling. The way she behaved seemed obvious that she was full of self-importance and wanted to cause a scene.
From reading similar reviews it seems that Sharon is a common cause of problems throughout the company.
#GetANewReceptionist
July 18, 2021
Unprompted review
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