Dear Sir/Madam, I have Unforgotable exceptional & excellent customer service experience, Step by step From Represtative, * Welcome * Lesson me first * Ask about Personal information *... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am insanley pleased with the customer service, also they undersatnd you and will fix your issue asap.There patience is also really good and im easily giving 5 satrs with no question. they did it fas... See more
Company replied
For whatever reason, my giftcard did not arrive in the mail. When I called to request a new one be issued, I asked if it would be possible to receive a replacement issued as a virtual card and they s... See more
Company replied
I usually do not like talking to call takers as they usually are script readers it was noice to talk to Janet as she did what I liked she listened to my problem and resolved the issue. That’s all a... See more
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Company details
Written by the company
Blackhawk Network Holdings Inc. is a privately held company that operates in the prepaid, gift card and payments industries.
Contact info
Stoneridge Mall Road 6220, 94588, Pleasanton, United States
- www.blackhawknetwork.com
4.0
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stellar customer service!
I was having a difficult time getting my card to work. The agents assisting me were very courteous, helpful, patient, and able to get my card working in no time. I appreciated the extra effort they put in to make sure I was taken care of.
March 4, 2026
Unprompted review
Reply from Blackhawk Network
Hi Susan,
Thank you so much for sharing your experience. We’re thrilled to hear that our team was able to assist you with patience, courtesy, and care, and that your card is now working smoothly. Providing support that feels reassuring and effective is always our goal, so it means a lot to know we delivered that for you. We truly appreciate your kind words and the time you took to leave this review.
Regards,
Maurice V.
Blackhawknetwork.com
Ive been spoken to with so much…
Ive been spoken to with so much gratitude and friendliness and at the same time getting what I need or to fix the problem :)
March 3, 2026
Unprompted review
Reply from Blackhawk Network
Hi Lazari,
Thank you so much for your wonderful review. We’re truly happy to hear that our team was able to support you with kindness, gratitude, and the friendly service you deserve while also getting your issue resolved. Your positive experience means a lot to us, and we appreciate you taking the time to share it. If you ever need anything in the future, we’re always here to help.
Regards,
Maurice V.
Blackhawknetwork.com
It was a nice experience and definitely…
It was a nice experience and definitely stood out amongst my many other experiences with surveys/studies. I’m very appreciative of this opportunity, thank you for the opportunity and experience.
March 4, 2026
Unprompted review
Reply from Blackhawk Network
Dear Lez,
Thank you so much for the wonderful 5‑star review! We truly appreciate you sharing that your experience with us stood out compared to many other surveys and studies you’ve participated in. It means a lot to know that the opportunity felt meaningful and positive for you, and we’re grateful for your kind words. We’re glad we could provide an experience you enjoyed, and we appreciate you taking the time to let us know.
Warm regards,
Josh R.
Blackhawknetwork.com
Blackhawk is a scam!!!! Thieves!!
I received a gift card from this business for Christmas, but after activation, I tried to use the card 2 days later at a store and was told it was declined. After looking into the balance, I could see it was compromised somehow online, although, I had the card in hand and it was purchased at a local retailer. I have been trying to get a refund from Blackhawk since Christmas, now over 2 months later, after they sent me a replacement card with a $0 balance, and also advised they would send out a check for the refund on 1/19, considering it’s 3/3, I have still not received my money back. This place is a scam and should not be allowed to sell gift cards!!!!!! Sounds like an inside job!!!!
December 25, 2025
Unprompted review
Reply from Blackhawk Network
Dear Heather,
Thank you for sharing your experience, and we are truly sorry for the frustration and inconvenience you’ve been dealing with. Having your card compromised, receiving a replacement with a $0 balance, and still waiting for a refund after being told a check would be sent is absolutely not the experience we want for any of our customers. We appreciate you bringing these details forward, and we want to make sure this gets fully reviewed and resolved. Please check your inbox for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the information needed to assist you further. We’re here to help and want to make this right.
Warm regards,
Josh R.
Blackhawknetwork.com
Made things easy and convenient for me…
Made things easy and convenient for me all around with the help by customer service and as well as ease of access online
March 2, 2026
Unprompted review
Reply from Blackhawk Network
Dear Robert,
Thank you so much for the wonderful 5‑star review! We’re glad to hear that your experience was easy and convenient, and that both our customer service team and the online access helped make everything smooth for you. We truly appreciate you taking the time to share your feedback, and we’re happy to know we could support you all around. Thank you for choosing Blackhawk Network—we look forward to assisting you again in the future!
Warm regards,
Josh R.
Blackhawknetwork.com
I get visa cards trough co op money to…
I get visa cards trough co op money to give to costumers. I always like activating these before handing them out. This company makes it impossible to do this without it taking a month and a half to activate them. Customer service is nice but totally inefficient. They only allow you to activate six cards a day on a pc. But they want you to send 80 card numbers through the email to them to activate them. Hold them for 2 weeks then ask for more information. Not acceptable!
3/3/26 They send me an email saying your clam has been resolved! Great how? Log in and if your card is not activated you will be able too.
First off I already had an employee spend 45 minutes typing in 50 full card numbers for you to activate, which you received a week and half ago.
Not only are the cards not activated but it only lets me activate 5 cards today rather then 6, like before. If this is a resolve, then I have missed something.
February 11, 2026
Unprompted review
Reply from Blackhawk Network
Dear Gary,
Thank you for sharing your experience with us, and we’re sorry to hear about the challenges you’ve faced while trying to activate multiple Visa cards for your customers. We understand how frustrating delays, daily activation limits, and repeated documentation requests can be—especially when you’re trying to ensure everything is ready for distribution. We want to take a closer look at your situation so we can better understand what happened and determine how to assist you more effectively. Please check your inbox for an email from noreply.notifications@trustpilot.com, which will allow us to securely collect the details we need to review your card activation concerns and help work toward a resolution.
Warm regards,
Josh R.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 03/03/2026:**
Hello Gary, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Blackhawknetwork.com
Who are you fooling?
Who are you fooling? This is fraud, a scam, a JOKE. I received a gift card electronically for a "Settlement". I've tried it at at least 4 different places, ALL DENIED. And these vague, 5-star reviews are fake. Who do you think you are fooling? No one is out to make an honest dollar these days. Disgusting.
March 1, 2026
Unprompted review
Reply from Blackhawk Network
Dear Stephanie,
Thank you for sharing your feedback with us. We’re sorry to hear about the trouble you’ve experienced with your electronic settlement gift card and the multiple declined attempts you mentioned. We understand how frustrating this can be, and we want to take a closer look so we can understand what happened and work toward a resolution. To move forward securely, please check your inbox for a message from noreply.notifications@trustpilot.com, which will allow us to gather the necessary details and assist you directly. We appreciate the opportunity to look into this for you.
Warm regards,
Josh R.
Blackhawknetwork.com
This company is full of racist…
This company is full of racist employees that when I call I dont even have to tell them my issue or give them a card number they will hang tell me the case is resolved and hang up on me, I have called over 20 times and i had several disputes with fraud on a prepaid virutal card and fraud on a physical card yet they just say case is resolved without giving me information as to how it was resovled bhn is not following regulation e policy and bhn are required to follow visa/mastercard regulations, they have closed about 3 of my disputes with fraud on each card never giving me any documentation as to how it was resolved they are just closing them out, violaing regualtion e policy, i have asked for a final decison letter and I asked bhn for a specific reason for denial and they are unable to provide me reason as to why they closed these cases out, then they hang up on me without giving any explanation but the last email i recieive from them 2/23/2026 for case cds0610696 which was for card ending in 5981 that contained $127.09 in fraud that was not resolved nor did i receive any kind of email but everytime i call they say its resolved and and hang up on me but the whole card i didnt get to use because the card was filled with unauthorized transactions that didnt get resolved and they are not being truthful if so they would have provided me documetation why they considered these disputes resolved, but as you can see it wasnt resolved they just closed this out just as they done the virtual card ending in 4726 which had $186 on that card and $150 in fraud yet they close the disputes out without any kind of reason why they said it was resolved without any documentation they are not following regualtion e policy ...they refuse to explain to me or provide me documention why these cases are being resolved because they are not resolved BHN is not following policy most of their agents act like they are discrimenting against me when I call they hang up after reading whatever they put in the computer they have created a false narrative to not follow procedures disputing fraud on these cards.....these were settlement claims BHN are not following regulations when fraud happens on a card.......This company has discriminted against me and they have closed out the cases without following procedure. I knew this company had issues when they sent me a check and it was a returned check caused me to lose my bank account with US bank becasue i done a mobile deposit and they refused to correct the issue, even after a employee sent me an email stating they would give me 2 gift cards $150 a piece, and when i never recieved them I showed them the email and all i got was rebuttals...And for them to not need any information soon as I say my name they are hanging up on me without correcting these issues shows this place dont need to be in business..
I replyed to the email but it gives me a error message my email is huntertrap98@gmail. c o m
not really sure how to use trustpilot to get my the info from the disputes that are being denied....
huntertrap98@gmail.c o m
They sent me an email and I provided the information they asked for but everytime i called to recieve a update the agents would start off asking me for the new case number but then they all would end up reading whatever they have in the computer to cause them to hang up on me again and each call I was hung up on and that was after they sent me an email stating they are going to reopen the case, So Im not sure if they are going to correct this becasue each time i call they read end up reading everything pertaining to the case and end up hanging up on me stating that it has been resolved even though it was not resolved someone needs to take all that out the computer cause they are not going to correct it if they are still hanging up on me..or someone needs to call me direct and thank you i hope they get this corrected because they really owe me compensation for all this they are sending me though and then i lost my bank account over bhn returned check...but thank you i hope they do correct this,someone should just call me...
UPDATE UPDATE UPDATE UPDATE.........
3/5/2026
BHN is not correcting this issue they still hang up on me when I call, even with this new case number sent to my email asking for some informatiion on the card and I responded with that info, yet that person never responded back to me so I call and eachtime i call they tell me they cant talk to me about this issue and hang up the phone very rude and this is a form of hate they are using by hanging up stating the issue is resolved, which makes me feel like I am being discrimented against because they should hve sent me a another card to replace this card since the dispute was filed 2 months ago, closed without resolvin they didnt instead they hang up on me never resolving the issue...
February 23, 2026
Unprompted review
Reply from Blackhawk Network
Dear Travis,
Thank you for taking the time to share such a detailed account of your experience, and we are truly sorry for the frustration, confusion, and repeated inconvenience you’ve described regarding your dispute cases, documentation requests, and interactions with our support team. We take concerns about unresolved fraud claims, communication issues, and overall service experience very seriously, and we want to review this thoroughly so we can help clarify the status of your cases and address your concerns appropriately. To move forward securely, please check your inbox for an email from noreply.notifications@trustpilot.com—this message will allow us to safely gather the information we need to look into your disputes in detail and assist you further.
Warm regards,
Josh R.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 03/04/2026:**
Hello Travis, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Blackhawknetwork.com
Five star customer service hands down
The person who took my my call was extremely patient , very knowledgeable and I already knew the problem before I didn't finish speaking , but allowed me to finish speaking. She also took the time to explain in detail of how or what I need to do is to avoid the issue again in the future.
February 26, 2026
Unprompted review
Reply from Blackhawk Network
Hi Christopher,
Thank you so much for sharing this wonderful 5‑star review. We’re thrilled to hear that our team member provided such patient, knowledgeable, and attentive support, and that they took the time to fully understand your concern and walk you through how to prevent the issue in the future. Delivering clear guidance and a positive experience is very important to us, and your feedback truly means a lot. We appreciate you choosing Blackhawk Network and look forward to assisting you again whenever you need us.
Regards,
Maurice V.
Blackhawknetwork.com
They have on of the best customer…
They have on of the best customer services I’ve ever experienced. They were quick, efficient, understanding and actually wanted to help solve my issues. Companies these day could care less about customers so I really appreciated this company!
February 25, 2026
Unprompted review
Reply from Blackhawk Network
Hi Irissa,
Thank you so much for your wonderful review. We’re truly delighted to hear that our team provided quick, efficient, and genuinely helpful support during your experience with us. Delivering caring and customer-focused service is something we work hard to uphold every day, and knowing it made a positive difference for you means a lot. We sincerely appreciate your feedback and your trust in us, and we’re always here to help whenever you need it.
Regards,
Maurice V.
Blackhawknetwork.com
Good Customer Service
Customer service was polite and proficient. I had a Joker prepaid gift card that expired with a balance remaining. The rep took my information and said that I new card with the remainder would be mailed to me. I'm trusting that I will receive the new card; will update review when I receive it.
February 25, 2026
Unprompted review
Reply from Blackhawk Network
Hi Neil,
Thank you so much for sharing your experience with us and for recognizing our customer service team. We’re glad to hear the process to replace your expired Joker prepaid gift card went smoothly, and we truly appreciate your patience while the replacement card is on its way. Our team works hard to ensure situations like this are resolved quickly and accurately, and we’re confident you’ll receive your new card with the remaining balance soon. If you need anything in the meantime, we are here to help. Thank you again for your review and for giving us the opportunity to make this right.
Regards,
Maurice V.
Blackhawknetwork.com
Worthless customer service and gift card
I was given a Visa gift card purchased from Publix as a gift. The card didn't work. When I called the number on the back the rep said there is nothing wrong with it. I tried numerous times. The next time I called they wouldn't talk to me because the card wasn't "registered" to me even though I have that card and receipt. The next time I called they said the card had been used on an online bill paying website the same day as the original call to customer service. I think the Blackhawk customer service person I called the first time used the card. So the giver of the card has $57.50 stolen from them for a worthless $50 card. Total thieves. The fourth time I called they said they would investigate and get back to me which never happened. Never buy a gift card, especially one distributed and serviced by Blackhawk Network California. EDIT: I've given all the info you could ever need the first three times I called Blackhawk with no result, I have little faith Maurice will will be any different, but I've provided my info yet again to prove this is an actual review. The card and the receipt have never left my hand, but somehow were used immediately after I called Blackhawk and gave them all my info the first time.
January 29, 2026
Unprompted review
Reply from Blackhawk Network
Hello Alfonso,
Thank you for sharing your experience, and we are very sorry for the frustration this situation has caused. We understand how concerning it is to receive conflicting information about your Visa gift card and the transaction activity you described. We would like to look into this further and assist you directly, but we will need some details to proceed. Please check the email sent from noreply.notifications@trustpilot.com so you can securely provide the information we need to investigate and help resolve this for you.
Regards,
Maurice V.
Blackhawknetwork.com
Nonexistent Customer Service
I was mailed a Mastercard, which was declined by five different retailers. When I called the number on the card to request help, there was no option to talk to an agent. I used AI to find a phone number with live staff, only to be told by an agent there were glitches with my card. I requested a call back and never received one. I suspect the company makes it impossible for people to redeem their cards so they can keep the profits.
February 24, 2026
Unprompted review
Reply from Blackhawk Network
Hello Rhonda,
We are truly sorry for the frustration you experienced with your Mastercard being declined at multiple retailers, the difficulty reaching a live agent from the number on the card, being told there were glitches, and not receiving the requested callback. This is not the experience we want for you, and we take your concerns seriously. Please check your inbox for an email from noreply.notifications@trustpilot.com so you can securely share your details with us. Once we have that information, we will investigate and assist you further as quickly as possible.
Regards,
Maurice V.
Blackhawknetwork.com
I have been trying since last Christmas…
I have been trying since last Christmas to recover disputed charges, and all I have been getting is "we need paperwork that has already been submitted." I finally closed all the cases because it's frustrating now. If you are going to buy gift cards, make sure Blackhawk is not the issuer because you will have problems.
December 24, 2025
Unprompted review
Reply from Blackhawk Network
Hi Brian,
Thank you for taking the time to share this feedback. I am truly sorry for the frustration you experienced trying to recover disputed charges since last Christmas, including being asked for paperwork you had already submitted and feeling you had to close the cases. We want to review this and help. Please check your inbox and spam folder for an email from noreply.notifications@trustpilot.com and reply with your contact information, any case numbers, dates, and documents so we can locate your records and continue assisting you.
Regards,
Maurice V.
Blackhawknetwork.com
Reply from Blackhawk Network
Dear Patricia,
Thank you for your wonderful 5‑star review. We’re very happy to hear that you found our service professional, personable, knowledgeable, and patient. Providing supportive and thorough assistance is a priority for us, and we appreciate you taking the time to recognize that experience. Thank you again for choosing Blackhawk Network — we’re glad we could help.
Warm regards,
Josh R.
Blackhawknetwork.com
the customer service representative was…
the customer service representative was very good and explained everything in great detail,he answered all my questions before I could ask them!
January 21, 2026
Unprompted review
Reply from Blackhawk Network
Dear Garry,
Thank you so much for sharing your positive experience with us. We’re delighted to hear that our customer service representative was able to explain everything clearly and in great detail, and that the support exceeded your expectations by answering your questions even before you asked them. Feedback like yours truly motivates our team, and we’re grateful for your 5‑star review. Thank you for choosing Blackhawk Network — we’re always here to help.
Warm regards,
Josh R.
Blackhawknetwork.com
Great experience! Great customer service
The customer service rep i delt with was very helpful and friendly they made me feel like a person not a number! They resolved my issue in a timely manner keep treating people like people 🙂
February 20, 2026
Unprompted review
Reply from Blackhawk Network
Hello Davison,
Thank you so much for sharing your experience with us. We're delighted to hear that our representative provided friendly, personalized support and made you feel valued throughout the process. Treating people with genuine care is at the heart of what we aim to do, and it’s wonderful to know this came through during your interaction. We truly appreciate your kind words and look forward to continuing to deliver the level of service you deserve.
Regards,
Maurice V.
Blackhawknetwork.com
Talking to someone over the phone is…
Talking to someone over the phone is always my preferred method over an automated system. Talking with a representative made my request custom and catered to me. I’d order from them again because of the aftercare of my purchase. Some companies are only after your initial business, not your continued business.
February 19, 2026
Unprompted review
Reply from Blackhawk Network
Hello Tiffany,
Thank you so much for your wonderful review. We are truly glad to hear that speaking with one of our representatives made your experience feel personal and fully supported. Delivering attentive service during and after a purchase is very important to us, and it means a lot to know this stood out to you. We appreciate your trust and your kind words, and we look forward to the opportunity to assist you again in the future.
Regards,
Maurice V.
Blackhawknetwork.com
Received prepaid debit card DOA
Received prepaid debit card that was dead on arrival. Despite numerous phone calls and an open support ticket, I’ve received nothing but excuses, lies and delays. I have called 9 times and spoken to 2 supervisors. Nothing gets resolved. They give the same excuses and lies.
February 11, 2026
Unprompted review
Reply from Blackhawk Network
Hi Theo,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your prepaid card arrived unusable and that your attempts to resolve this have been frustrating. We want to help get this corrected as quickly as possible. Please check the email sent from noreply.notifications@trustpilot.com, as we need a bit more information from you in order to look into this and provide further assistance.
Regards,
Maurice V.
Blackhawknetwork.com
We had an awesome rep on or call customer service was excellent
We had an awesome rep on or call. This company is awesome and I would recommend it to anybody that needs a card like this. Thank you and have a blessed day y’all.
February 18, 2026
Unprompted review
Reply from Blackhawk Network
Hello Daniel,
Thank you so much for taking the time to share this wonderful 5‑star review! We’re thrilled to hear that our representative provided an awesome experience and that you’d recommend us to others. Your kind words truly mean a lot to our team. We’re grateful for the opportunity to support you and are always here if you need anything in the future. Thank you again, and we hope you have a blessed day as well!
Regards,
Maurice V.
Blackhawknetwork.com
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