Edited: Blacks, thanks for letting me know that I can contact you if I want to discuss my review by contacting Customer Services. As you will see from my review, I already contacted Customer Services... See more
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Location
Switch locationFestival Place SC, Festival Way, RG21 7LJ Basingstoke Hampshire, GB
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See what reviewers are saying
Really great service. Good advice, good explanation of the differences in design. Many thanks to Nion for diving in and out of the stockroom grabbing many pairs of trainers due to an inept old bl... See more
Company replied
We were greeted at the front door by a friendly member of staff. When we started looking at walking trainers Harrison approached and offered help. He was polite and friendly and happy to help with si... See more
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Huge thanks to Emmanuel and John for their assistance in helping me find some new walking boots this afternoon for an upcoming walking challenge. Definitely went the extra mile (no pun intended) to en... See more
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Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Basingstoke
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Festival Place SC, Festival Way, RG21 7LJ, Basingstoke Hampshire, United Kingdom
- 01256 636561
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Great service …
Nion & Saadis served us today in store , greeted us as we entered the store , helped us find products , suggested offer on socks , very polite , professional and friendly . Fantastic customer service
June 1, 2025
Unprompted review
Reply from Blacks - Basingstoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great service by Nion
Great service by Nion, very helpful throughout and happy to help
June 1, 2025
Unprompted review
Reply from Blacks - Basingstoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Thanks for your help with the jacket…
Thanks for your help with the jacket Jack. Super value.
May 28, 2025
Unprompted review
Reply from Blacks - Basingstoke
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Very pleasant experience
Very pleasant experience. Helped by Imy who sorted out everything we needed.
May 25, 2025
Unprompted review
Reply from Blacks - Basingstoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Excellent service and great prices
John helped with any and all questions and pointed me in the right direction which lead to me making the perfect purchase. The prices are also excellent, I would definitely recommend this shop to freinds and come again myself.
May 23, 2025
Unprompted review
Reply from Blacks - Basingstoke
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Imogen was a great help
Imogen was a great help, very knowledgeable and gave fantastic advice on walking shoes.
May 16, 2025
Unprompted review
Reply from Blacks - Basingstoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Paige was incredibly helpful in picking…
Paige was incredibly helpful in picking out what hiking trousers I needed and all in all great service
May 14, 2025
Unprompted review
Reply from Blacks - Basingstoke
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Helpful staff and a good selection.
Nion was really helpful choosing hiking boots to fit my foot type. Suggesting brands I wouldn’t usually go for that fitted perfectly.
May 10, 2025
Unprompted review
Reply from Blacks - Basingstoke
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Great service
Came in to buy some Duke of Edinburgh related products for my son and Saadia was exceptionally patient, helpful and informed. Thanks for all your help.
April 27, 2025
Unprompted review
Reply from Blacks - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Great advice and service from Jack…
Great advice and service from Jack regarding purchase of my wife’s first pair of walking boots
May 5, 2025
Unprompted review
Reply from Blacks - Basingstoke
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Served by John to buy some boots
Served by John to buy some boots. He was very knowledgeable, patient and helpful.
May 3, 2025
Unprompted review
Reply from Blacks - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Blacks Basingstoke, excellent service…
In the Basingstoke store Jack greeted me at the door and then with great patience and knowledge guided me through the walking boot options that best suited my needs having listened carefully to what I told him.
Blacks gave the service that I went to the store looking for.
April 29, 2025
Unprompted review
Reply from Blacks - Basingstoke
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Great customer service from Nio
Great customer service from Nio, we visited the shop to look at walking shoes for our kids. He was very knowledgeable, measured their feet and gave good options.
April 26, 2025
Unprompted review
Reply from Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Walking shoes
The lady who helped me choose some walking boots was very pleasant and professional. I have a problem with wide feet and she kindly and patiently helped me decide the best shoe for my needs and comfort. Her name is Saadia.
April 23, 2025
Unprompted review
Reply from Blacks - Basingstoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great staff
Served by Paige and she was wonderful. Helped my wife find a new rucksack and gave honest advice.
April 19, 2025
Unprompted review
Reply from Blacks - Basingstoke
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Guidance on walking boots
Dan was very knowledgable, helpful and polite. He guided me towards the most suitable walking boot for my specific needs.
April 23, 2025
Unprompted review
Reply from Blacks - Basingstoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Knowledgeable and helpful experience
Visited the Basingstoke store today to buy some walking shoes. Dan was very helpful, polite and knowledgeable in assisting me with my purchase.
April 21, 2025
Unprompted review
Reply from Blacks - Basingstoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Blacks Basingstoke is outstanding.
Blacks Basingstoke is our go to shop for all things outdoors. Jack is awesome. He is an utterly reliable, professional advisor with excellent customer service, the patience of a saint, experience of the products and honest and appropriate advice. From water bottles to sleeping bags, from walking boots to floor mats, from cutlery to technical clothing ... this is the shop to go. Cannot recommend highly enough.
April 14, 2025
Unprompted review
Reply from Blacks - Basingstoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Merrell shoe purchase
Bought a pair of merrells from Basingstoke branch. Was served by John, very friendly and helpful in choosing the right pair. Well pleased with my purchase, many thanks to John for excellent service.
April 11, 2025
Unprompted review
Reply from Blacks - Basingstoke
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. Visited a couple of days ago to get new walking boots - John was very helpful, with advice on different fabric typics and sizes. Went back today to try on short-list boots again, and Dan helped me make the final choice with more good advice.
April 13, 2025
Unprompted review
Reply from Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
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