The Jacket sent is fine but they delivered it in just a plastic bag. One layer of not very thick plastic. It’s an expensive foam filled lightweight jacket that could have easily been damaged. Not suit... See more
Company replied
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The Jacket sent is fine but they delivered it in just a plastic bag. One layer of not very thick plastic. It’s an expensive foam filled lightweight jacket that could have easily been damaged. Not suit... See more
Company replied
I popped in-store on a whim after seeing a pair of trail shoes discounted online. The new store looks great, and I found the staff very friendly and informative, Jude in particular. Although I didn’t... See more
Company replied
We went to Blacks shop in North St Brighton today and were politely met by Jude as my wife wanted to get some new hiking boots. Benn took over as Jude went to lunch and he was extremely helpful and a... See more
Company replied
Very helpful with sizing walking boots for my daughter doing DofE. Let her try with socks before purchasing and told her we have 28 days to return if she wishes to try them around the house to get a p... See more
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8-9 North Street, BN1 1EB, Brighton, United Kingdom
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Harry and Eloise were fantastic!! Really helpful, great customer service. Went above and beyond to help my partner!
Lovely girl Eloise helped me to pick out and fit a perfect backpack, thankyou so much!!! She was very sweet and knew her stuff, good at what she does
Very helpful with sizing walking boots for my daughter doing DofE. Let her try with socks before purchasing and told her we have 28 days to return if she wishes to try them around the house to get a proper feel for size.
I was served by Lily and she was very helpful and knowledgeable.
Mike was very helpful and efficient in helping me buy what I needed
Excellent help from James yesterday in assisting me to choose the right walking boots.

Reply from Blacks - Brighton
Jude was incredibly helpful in-store, he took the time to talk us through all the best back pack options and demonstrating the best head torch for what I needed. Such a great asset to the shop!
Jude was sooo insightful and honest! We were going to purchase a £25 rucksack and ended up leaving with £130 one but extremely happy
We went to look for a rucksack for our granddaughter who was going travelling around Asia. We're looking at a couple of options when one of the assistants Mike came over and asked if he could be of help. He went through the basics of what we should be looking for and also explained that we needed to consider a woman's rucksack as the frame is designed to suit a female shape. Thanks Mike for helping us make the right choice. Woman's Ospray Fairview II
I was advised by the most helpful and knowledgeable assistant called Mike today! He went over and above to give me good information and advice about which would be the correct walking shoes for me!
Great service by Mike
Knowledgeable and helpful
Thank you
Thank you Jess for helping me and my 11-year-old find the perfect boots. Your expertise and helpfulness was invaluable.
Annie was amazing. Helped me with patience, humour and understood the assignment. Took me 5 minutes to find my perfect walking boots. For someone who properly hates shopping, Annie made it a perfect experience. Thanks very much indeed.
Knowledgeable staff when I asked about hiking boots, good service from Joe on at the cash desk
We went to blacks for some DofE walking boots, and soraya was so useful! She told us what boots would suit me best, and was incredibly knowledgeable on boots and what would be the best for me! Thank you soraya!
excellent customer service. Mike was awesome very knowledgeable and helped a lot with what i needed for my hiking and camping trip
Excellent service in the Brighton store, quick, helpful and friendly. Sales assistant Lily knew the product and advised me very well.
Excellent customer service, Mike was extremely helpful at the till, making sure I had the correct gas for my camping job set up (which I hadn’t!) and ensured that I left with the correct product. Saved my camping dinner!
So, as a guy who likes to hike, but try things on before I buy, Harry in the north street shop was more then happy to help me. I told him what I was in the market for and he went above and beyond to help out. Even rummaging in the store room for items in my size! Super helpful, knowledgeable and professional. Awesome beard too. Thanks guys!
Many thanks for your help today Lily in choosing a great deal for a pair of walking shoes
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