Blacks - Brighton Reviews 

Eloise was very helpful in assisting me to choose a new jacket

UPDATE: After Eloise ordered the right size jacket for me from the website as you didn’t have it in store, I went home only to receive an email that my order was cancelled as you didn’t in fact have my size in stock. No automatic refund - I have to go back into store with my receipt to get my money back. I emailed the customer services address on the email to discuss only to receive a message that the inbox was no longer monitored. What rubbish service after a great experience in-store. Not happy.

Excellent experience today. Staff friendly. Assistant Benn very helpful and knowledgeable.

Magda was well informed and attentive. Took her time helping me and never made me feel like I should rush to make a decision. Her helpful customer service helped me buy an expensive purchase and enjoy the shopping experience. Bravo and thank you

I was looking for a new coat and Eloise appeared out of nowhere offering expert advice. Then, having found out what I was looking for, came back less than a minute later with a range of alternatives that fitted better, felt like they did the job better, and now I have a lovely new coat! Couldn’t ask for more.

Anastasiia in the Brighton store was excellent. She helped me decide on a pair of walking boots, with no hard-sell, just honest and practical advice. She was patient, attentive and had in-depth knowledge of the products. Really good service.

Fantastic service! Very helpful young man. Henry I think, brought two sizes of two different shoes for me to try with no wait at all. I found exactly what I was looking for.

Really helpful advice when buying boots for my daughter’s DofE expedition. Blossom gave us all the time and help we needed.

All staff were v helpful: I was buying a tent, and everyone I spoke to gave friendly and helpful advice on what was in stock, prices and deals (didn't get everyone's names, but Jess served me at the till). They were also v amenable in keeping a tent behind the counter for me to buy the next day, and recommending purchases to get the best advantages out existing offers.

I was helped by a store worker called Annie

Magda the assistant went the extra mile to help me choose and ensure I got the right size of jackets. The footwear assistant too was very helpful and informative. A positive shopping experience.

Very good service and support from Freya and Annie today. Great advice and ended up buying Meindl walking boots.

Eloise was a fantastic help she provided brilliant advice and nothing was too much trouble despite trying on about 10 pairs of hiking boots. Thank you - I will return !

Exceptionally good service from Jude today. Friendly, well-informed and helpful. Thank you!

Soraya was super helpful in helping me select my wonderful new hiking boots - thank you!

In my humble opinion one of the best retailers on the high street, it may be the Brighton North st branch. But the staff, Eloise on this occasion are very helpful. Applying an additional discount on my already discounted walking boots.
I’m hoping that JD sports don’t interfere to much with the front of store business model as a keen walker Blacks had catered for hikers and walkers reasonably well. Where other so called outdoor stores just stock poor quality clothing.

Staff friendly and helpful. Lots of stock to choose from actually had shoes in stock!!! I'd been looking for new boots for ages and nowhere had anything in stock in my size. Soraya was kind, patient and knowledgeable. Can't fault the service. This store will be my go-to from now on.

Jess was really helpful when I came in to find a waterproof coat that was warm and windproof. Very professional and made sure that I was happy with the one I went for and also answered all my questions succinctly. Highly recommend going here before it shuts as they are all so helpful, polite and professional.

Good range of stock. James was helpful, knowledgeable and patient

Great product knowledge, and Joel was very informative and helpful in assisting me with my Scarpa purchase and how to get the best out of them.

Great Customer Service.

Annie was fantastic- really helpful.