I was looking for a small daypack and Blacks had quite a good selection. Found one in the sale at a bargain price.
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Had a great experience today buying walking boots. The staff, Ollie in particular, was really helpful - he must have gone to the back room five times when I kept asking for different sizes, but becaus... See more
Company replied
Had a great exerpeince getting some walking boots for myself today. We visited Blacks in Bond Street, Bristol. Welcomed as we came into the shop and asked what we were looking for, and shown the righ... See more
Company replied
Jake was so knowledgeable and couldn’t have been more helpful - we bought my husband and jacket and talked about suitable backpacks for my daughter. He offered alternatives and gave good detail of eac... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Bristol
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
71 The Horsefair, Broadmead, BS1 3JP, Bristol, United Kingdom
- 01172 448566
5.0
Excellent
1K reviews
Asks customers to review
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Visited millets in Bath today
Visited millets in Bath today. Bought a new pair of walking boots. Served by James who was excellent good working knowledge to help me get what I needed. Thank you James.
November 28, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Just had a really great experience in…
Just had a really great experience in blacks buying travelling gear. Sue and Ollie were so friendly, patient and knowledgeable in helping me get exactly what I needed!
November 25, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Jake was so knowledgeable and couldn’t…
Jake was so knowledgeable and couldn’t have been more helpful - we bought my husband and jacket and talked about suitable backpacks for my daughter. He offered alternatives and gave good detail of each product- he also showed us alternatives available online. He is an asset to the Blacks store in Bristol. Thanks Jake
November 9, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
The staff couldn't have been helpful
The staff couldn't have been helpful. They had great knowledge and knew exactly what I needed. They went out of their way to help me.
Overall, an excellent experience. I'll definitely go back
October 29, 2025
Unprompted review
Reply from Blacks - Bristol
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
We had a great experience at the store
We had a great experience at the store. Jake was very helpful and patient. He guided us through different options, provided useful information, and helped us choose the best items within our budget. Really appreciate his friendly and reasonable approach - made our shopping experience easy and pleasant!
October 26, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
James gave expert advice
James made us feel welcome, was full of information on the product, helped with comparisons and advised on other potentially useful accessories. Well stocked store with helpful staff.
October 17, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
James is very good at his job and…
James is very good at his job and managed to upsell well enough that I didn't notice until it was too late hahaha
No regrets though, excellent service and very knowledgeable.
October 16, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
We were served by Marysia
We were served by Marysia. I was trying on different Gore-tex jackets, which meant she had to take off the alarm for each jacket. Marysia was very patient and kind, and we were there for over an hour, advising me to get a cup of tea before making a decision!
October 11, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Sue was excellent
Sue was excellent, friendly, knowledgeable and helpful
August 1, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
James was great
James was great! Such a help and helped us find the best deal :)
September 30, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
James had the nightmare customer in…
James had the nightmare customer in myself turn up today. Everything that could go wrong, did go wrong. Sizes not available until delivery made the next, till roll ran out as he was printing my receipt. James did a great job with helping, with all the issues. Stilled smiled. Well done fella.
September 15, 2025
Unprompted review
Reply from Blacks - Bristol
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Blacks Customer Care Team
Very helpful young man
Very helpful young man helped me find a suitable water jacket without spending a fortune. I'm not hillwalking for hours, I'm rarely out for more than an hour, and I needed lightweight. He showed me how to fold it if I wanted to put it in a bag.
It's a Peter Storm called Downpour on the receipt. I'm very happy with both the service and the purchase!
I left in fine weather, coat in bag. It started to rain. I put my new jacket on. It began to absolutely pour. I sought shelter. My bus arrived: my trousers and shoes got soaked as I ran to the bus, but my jumper remained dry!
September 13, 2025
Unprompted review
Reply from Blacks - Bristol
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Jake was really helpful
Jake was really helpful, friendly & knowledgeable in helping me find walking shoes. Never had a bad experience at this store. The Scout Leader discount is also VERY handy! Would highly recommend.
September 13, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Super helpful staff!
Anna was really helpful and gave us a lot of information about the products so that we were able to make informed choices. Highly recommend!!
September 11, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Really helpful staff
Really helpful staff. Knowledgeable and patient. Thank you Sue for getting me the right boots!
September 8, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Sue Blacks Bristol
Sue was very nice, knowledgeable and helpfull. Thanks.
September 9, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Amazing service today
Amazing service today - replaced faulty boots with no qibble - lovely new boots. James was really helpful
September 5, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
James was an absolute G super helpful…
James was an absolute G super helpful and cool dude to talk to
September 5, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Brilliant
Brilliant! James and all the team were super helpful without being in the way, knowledgable and not pushy! Well happy with my new gear!
September 4, 2025
Unprompted review
Reply from Blacks - Bristol
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Reply from Blacks - Bristol
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
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