I was looking for a small daypack and Blacks had quite a good selection. Found one in the sale at a bargain price.
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Had a great experience today buying walking boots. The staff, Ollie in particular, was really helpful - he must have gone to the back room five times when I kept asking for different sizes, but becaus... See more
Company replied
Had a great exerpeince getting some walking boots for myself today. We visited Blacks in Bond Street, Bristol. Welcomed as we came into the shop and asked what we were looking for, and shown the righ... See more
Company replied
Jake was so knowledgeable and couldn’t have been more helpful - we bought my husband and jacket and talked about suitable backpacks for my daughter. He offered alternatives and gave good detail of eac... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Bristol
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
71 The Horsefair, Broadmead, BS1 3JP, Bristol, United Kingdom
- 01172 448566
5.0
Excellent
1K reviews
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Buying at Blacks Bristol
I was served by a gentleman called James at the store in Bristol.
I informed him that I required a product to waterproof my hiking boots.
He explained what was available and how best to treat the boots with a number of points that I hadn’t considered.
He was an exemplary shop assistant who obviously took pride in his work.
December 12, 2024
Unprompted review
Reply from Blacks - Bristol
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
JD Customer Care Team
The Blacks staff were wonderful
The Blacks staff were great. Especially Louis, he was quick to notice I was waiting for some advice and took the time to help me find the right hiking gloves for the occasion. His genuine interest made me feel welcome and that he genuinely wanted to help. Thanks again
December 14, 2024
Unprompted review
Reply from Blacks - Bristol
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Great advice from Louis
Went in to buy a hiking rucksack for a present - didn’t know what to go for, but Louis came to the rescue - he had great advice, thoughtful and honest and no hard sales pitch just really helpful and knowledgeable. And to top
It all a great 30% sale was on - recipient very pleased with his new Osprey backpack.
December 11, 2024
Unprompted review
Reply from Blacks - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Very friendly and helpful
Very friendly and helpful. Had everything I needed and a good sale.
December 12, 2024
Unprompted review
Reply from Blacks - Bristol
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Inès was awesome
Inès was awesome, I came in too look for some climbing shoes a few weeks back and she was super knowledgeable and helpful. Ended up pointing me towards a few great options that I will be back to buy!
Thanks
November 30, 2024
Unprompted review
Reply from Blacks - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
The best service
I was served by Ines, clearly a very knowledgeable and experienced sales assistant last week. I came in looking for a new jacket and had no clue where to start. She gave me good advice and I ended up buying a mountain equipment rain jacket. The best thing I’ve ever bough
November 30, 2024
Unprompted review
Reply from Blacks - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
James couldn't have been more helpful…
James couldn't have been more helpful when I bought a pair of gloves yesterday. There wasn't my size on the rack so he check on the computer and asked someone to get my size from the store room. Being waterproof the gloves will be perfect for walking the dog. So glad I popped in
December 10, 2024
Unprompted review
Reply from Blacks - Bristol
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Buying new hiking boots
Buying new hiking boots for our teenage son. Tim the assistant was friendly, informed and helpful - the kind of experience that will keep us coming back.
December 7, 2024
Unprompted review
Reply from Blacks - Bristol
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Friendly staff
Friendly staff, great service. Helped with questions.
December 10, 2024
Unprompted review
Reply from Blacks - Bristol
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Walking boots
Was given a lot of help buying some walking boots from Tim
December 4, 2024
Unprompted review
Reply from Blacks - Bristol
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Wellies by Jake…
Jake in Bristol centre store was very helpful and guided me through buying my new wellies
December 8, 2024
Unprompted review
Reply from Blacks - Bristol
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Great customer service
Great customer service from Josh today. Very friendly and knowledgeable.
December 8, 2024
Unprompted review
Reply from Blacks - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Simply the best
Really convenient location in the heart of Bristol with a team of amazing staff who are consistently helpful whenever I come in. Always have what I need and for a fair price. Josh helped me pick out a winter parka which was perfect! Thank you x
December 8, 2024
Unprompted review
Reply from Blacks - Bristol
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Fantastic customer service from Sue in Broadmead Bristol.
I came with my daughter to the Broadmead Bristol branch to purchase a rucksack for my daughter’s travels. Sue, the assistant, couldn’t have been more helpful. She took enormous trouble finding the perfect fit, and gave numerous helpful tips. We are most grateful. Top marks for Sue and thank you.
December 6, 2024
Unprompted review
Reply from Blacks - Bristol
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Ollie was extremely knowledgeable and…
Ollie was extremely knowledgeable and helpful
December 7, 2024
Unprompted review
Reply from Blacks - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Ollie was great!
Ollie who served us was really helpful. We felt like he was giving honest and expert advice that ultimately led to us buying what we were looking for
December 7, 2024
Unprompted review
Reply from Blacks - Bristol
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Great experience with all of the team…
Great experience with all of the team members in Blacks recently. Tim and his colleague were super helpful. Five star service. Thanks Tim and team!
December 4, 2024
Unprompted review
Reply from Blacks - Bristol
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Served by James
Served by James - so helpful for my trip to Africa! Would 100% recommend!
December 5, 2024
Unprompted review
Reply from Blacks - Bristol
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Today I was served by James in Bristol
Today I was served by James in Bristol. Had some faulty waterproof trousers to return. Full refund, no questions asked. Excellent service and would definitely recommend this store to one and all!
December 5, 2024
Unprompted review
Reply from Blacks - Bristol
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Good shopping experience
Good shopping experience. The all team was helpful. Good bargains to be had with Black Friday.
December 3, 2024
Unprompted review
Reply from Blacks - Bristol
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
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