Blacks - Bristol Reviews 

1,163
TrustScore 5 out of 5

5.0

71 The Horsefair, Broadmead, BS1 3JP Bristol, GB


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Rated 4 out of 5 stars

I was looking for a small daypack and Blacks had quite a good selection. Found one in the sale at a bargain price.

Rated 5 out of 5 stars

Had a great experience today buying walking boots. The staff, Ollie in particular, was really helpful - he must have gone to the back room five times when I kept asking for different sizes, but becaus... See more

Company replied

Rated 5 out of 5 stars

Had a great exerpeince getting some walking boots for myself today. We visited Blacks in Bond Street, Bristol. Welcomed as we came into the shop and asked what we were looking for, and shown the righ... See more

Company replied

Rated 5 out of 5 stars

Jake was so knowledgeable and couldn’t have been more helpful - we bought my husband and jacket and talked about suitable backpacks for my daughter. He offered alternatives and gave good detail of eac... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store
  5. Running Store
  6. Shoe Store

About Blacks - Bristol

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 71 The Horsefair, Broadmead, BS1 3JP, Bristol, United Kingdom

  • 01172 448566

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,163)

3,332 reviews in the last 12 months

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Rated 5 out of 5 stars

I was helped by Ollie

I was helped by Ollie, very friendly and helpful. Very good store it has a variety of stuff. thanks Ollie !!

November 23, 2024
Unprompted review
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Reply from Blacks - Bristol

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Visited Bristol store today

Visited Bristol store today. Was impressed by the choice. Assistant, Ollie, was cheerful and helpful.

December 2, 2024
Unprompted review
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Reply from Blacks - Bristol

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Blacks Customer Care Team

Rated 5 out of 5 stars

Easy to buy walking boots

Had a great experience today buying walking boots. The staff, Ollie in particular, was really helpful - he must have gone to the back room five times when I kept asking for different sizes, but because of that I found a pair in my budget that fit absolutely perfectly. He even let me know about extra offers in store so I ended up buying a reduced head torch too. Very pleased, I look forward to wearing my new boots in the dark!

November 30, 2024
Unprompted review
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Reply from Blacks - Bristol

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Very pleasant and helpful staff

Very pleasant and helpful staff. Ollie had great knowledge of the difference between models and was very useful in deciding which jacket to buy. Couldn't have asked for better service.

November 15, 2024
Unprompted review
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Reply from Blacks - Bristol

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Knowledgeable staff

Ollie was extremely knowledgeable and helpful. Could not fault the service.

November 28, 2024
Unprompted review
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Reply from Blacks - Bristol

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Ollie was fantastic and helped me

Ollie was fantastic and helped me
Choose a bag for traveling thank you :)

November 28, 2024
Unprompted review
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Reply from Blacks - Bristol

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Went in for a fleece for work

Went in for a fleece for work
James was really helpful.
All sorted. Cheers

November 28, 2024
Unprompted review
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Reply from Blacks - Bristol

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Rated 5 out of 5 stars

New waterproof jacket

I needed a new waterproof jacket. For clothing I like to actually try it on and see the quality before buying so I headed into Bristol. Blacks had the best range and the store assistants were very helpful. A big thank you to Sue who was very helpful. I ended up buying the OEX Tirran waterproof jacket and I'm very happy with it, love the look, fit, colour and though I have yet to try it in a serious downpour I'm sure it will be good.

November 25, 2024
Unprompted review
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Reply from Blacks - Bristol

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Really good staff Ollie spending time…

Really good staff Ollie spending time with every customer knowledgeable about all the products really good to see this level of service !!

November 23, 2024
Unprompted review
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Reply from Blacks - Bristol

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great team

Had a great exerpeince getting some walking boots for myself today. We visited Blacks in Bond Street, Bristol. Welcomed as we came into the shop and asked what we were looking for, and shown the right direction immediately. Sue helped me look at all the walking boots that I was interested in, and also checked to see if other options i fancied that weren’t available in the shop were online.
I found the perfect pair and overall had a great experience! Cheeers!

November 25, 2024
Unprompted review
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Reply from Blacks - Bristol

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

All staff were helpful

All staff were friendly and ready to share their expertise. Jake was really helpful. Great customer service.

November 24, 2024
Unprompted review
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Reply from Blacks - Bristol

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Rated 5 out of 5 stars

Good prices and helpful

Good prices and helpful, knowledgeable staff

November 23, 2024
Unprompted review
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Reply from Blacks - Bristol

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Blacks in Bond Street very helpful

Found the ideal Child backpack on line. Jake went through the features in store and Tim supplied plastic bin bags to protect from the no stop rain.
Very pleased with my purchase from Black's in Bond Street, Bristol.
Jake and Tim very helpful and pleasant assistants. One Xmas gift sorted.
Lesley

November 24, 2024
Unprompted review
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Reply from Blacks - Bristol

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent and very patient service by Inès, helped my husband choose a pair of walking boots.

November 23, 2024
Unprompted review
Blacks - Bristol logo

Reply from Blacks - Bristol

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Purchase of Boots

Ines gave me exceptional service. She gave me space to try on several boots without ever rushing me. She was knowledgeable and friendly. It was a pleasure visiting the shop.
Judith

November 23, 2024
Unprompted review
Blacks - Bristol logo

Reply from Blacks - Bristol

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Ollie was great

Ollie was great. Super helpful.

November 23, 2024
Unprompted review
Blacks - Bristol logo

Reply from Blacks - Bristol

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service today from Ollie in…

Excellent service today from Ollie in the Bristol store. Thanks for your help! Delighted with my new walking boots.

November 23, 2024
Unprompted review
Blacks - Bristol logo

Reply from Blacks - Bristol

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Molly & James

I was assisted by Molly who helped me on the shop floor while I was looking for some boots, she was incredibly knowledgeable, very approachable and helpful.

I was then served by James, he made the experience really friendly, casual and relaxed while also providing very helpful information. I appreciate his chattiness, being somebody who struggles with social anxiety, he made me feel at ease in a situation I usually dislike. I'll definitely keep returning to Blacks, the team here are really great.

Thanks!

November 21, 2024
Unprompted review
Blacks - Bristol logo

Reply from Blacks - Bristol

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great service at Blacks today

Great service at Blacks today - a very clear snd helpful explanation of the pros and cons of down jackets and synthetic equivalents.

And then they made sure I got the best deal available, despite that not being available in-store.

November 21, 2024
Unprompted review
Blacks - Bristol logo

Reply from Blacks - Bristol

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great service and price

Went to buy TNF duffel bag today, happy that I got huge discount, black Friday. Also got another 50% discount for purchasing items behind the cashier counter. Lucky day. Molly was very friendly and helpful, excellent service. Thanks a lot. It made my day. Cheers

November 21, 2024
Unprompted review
Blacks - Bristol logo

Reply from Blacks - Bristol

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

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