I was looking for a small daypack and Blacks had quite a good selection. Found one in the sale at a bargain price.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a great experience today buying walking boots. The staff, Ollie in particular, was really helpful - he must have gone to the back room five times when I kept asking for different sizes, but becaus... See more
Company replied
Had a great exerpeince getting some walking boots for myself today. We visited Blacks in Bond Street, Bristol. Welcomed as we came into the shop and asked what we were looking for, and shown the righ... See more
Company replied
Jake was so knowledgeable and couldn’t have been more helpful - we bought my husband and jacket and talked about suitable backpacks for my daughter. He offered alternatives and gave good detail of eac... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Bristol
Written by the company
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
71 The Horsefair, Broadmead, BS1 3JP, Bristol, United Kingdom
- 01172 448566
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was helped by Ollie
I was helped by Ollie, very friendly and helpful. Very good store it has a variety of stuff. thanks Ollie !!

Reply from Blacks - Bristol
Visited Bristol store today
Visited Bristol store today. Was impressed by the choice. Assistant, Ollie, was cheerful and helpful.

Reply from Blacks - Bristol
Easy to buy walking boots
Had a great experience today buying walking boots. The staff, Ollie in particular, was really helpful - he must have gone to the back room five times when I kept asking for different sizes, but because of that I found a pair in my budget that fit absolutely perfectly. He even let me know about extra offers in store so I ended up buying a reduced head torch too. Very pleased, I look forward to wearing my new boots in the dark!

Reply from Blacks - Bristol
Very pleasant and helpful staff
Very pleasant and helpful staff. Ollie had great knowledge of the difference between models and was very useful in deciding which jacket to buy. Couldn't have asked for better service.

Reply from Blacks - Bristol
Knowledgeable staff
Ollie was extremely knowledgeable and helpful. Could not fault the service.

Reply from Blacks - Bristol
Ollie was fantastic and helped me
Ollie was fantastic and helped me
Choose a bag for traveling thank you :)

Reply from Blacks - Bristol
Went in for a fleece for work
Went in for a fleece for work
James was really helpful.
All sorted. Cheers

Reply from Blacks - Bristol
New waterproof jacket
I needed a new waterproof jacket. For clothing I like to actually try it on and see the quality before buying so I headed into Bristol. Blacks had the best range and the store assistants were very helpful. A big thank you to Sue who was very helpful. I ended up buying the OEX Tirran waterproof jacket and I'm very happy with it, love the look, fit, colour and though I have yet to try it in a serious downpour I'm sure it will be good.

Reply from Blacks - Bristol
Really good staff Ollie spending time…
Really good staff Ollie spending time with every customer knowledgeable about all the products really good to see this level of service !!

Reply from Blacks - Bristol
Great team
Had a great exerpeince getting some walking boots for myself today. We visited Blacks in Bond Street, Bristol. Welcomed as we came into the shop and asked what we were looking for, and shown the right direction immediately. Sue helped me look at all the walking boots that I was interested in, and also checked to see if other options i fancied that weren’t available in the shop were online.
I found the perfect pair and overall had a great experience! Cheeers!

Reply from Blacks - Bristol
All staff were helpful
All staff were friendly and ready to share their expertise. Jake was really helpful. Great customer service.

Reply from Blacks - Bristol
Good prices and helpful
Good prices and helpful, knowledgeable staff

Reply from Blacks - Bristol
Blacks in Bond Street very helpful
Found the ideal Child backpack on line. Jake went through the features in store and Tim supplied plastic bin bags to protect from the no stop rain.
Very pleased with my purchase from Black's in Bond Street, Bristol.
Jake and Tim very helpful and pleasant assistants. One Xmas gift sorted.
Lesley

Reply from Blacks - Bristol
Excellent service
Excellent and very patient service by Inès, helped my husband choose a pair of walking boots.

Reply from Blacks - Bristol
Purchase of Boots
Ines gave me exceptional service. She gave me space to try on several boots without ever rushing me. She was knowledgeable and friendly. It was a pleasure visiting the shop.
Judith

Reply from Blacks - Bristol

Reply from Blacks - Bristol
Excellent service today from Ollie in…
Excellent service today from Ollie in the Bristol store. Thanks for your help! Delighted with my new walking boots.

Reply from Blacks - Bristol
Molly & James
I was assisted by Molly who helped me on the shop floor while I was looking for some boots, she was incredibly knowledgeable, very approachable and helpful.
I was then served by James, he made the experience really friendly, casual and relaxed while also providing very helpful information. I appreciate his chattiness, being somebody who struggles with social anxiety, he made me feel at ease in a situation I usually dislike. I'll definitely keep returning to Blacks, the team here are really great.
Thanks!

Reply from Blacks - Bristol
Great service at Blacks today
Great service at Blacks today - a very clear snd helpful explanation of the pros and cons of down jackets and synthetic equivalents.
And then they made sure I got the best deal available, despite that not being available in-store.

Reply from Blacks - Bristol
Great service and price
Went to buy TNF duffel bag today, happy that I got huge discount, black Friday. Also got another 50% discount for purchasing items behind the cashier counter. Lucky day. Molly was very friendly and helpful, excellent service. Thanks a lot. It made my day. Cheers

Reply from Blacks - Bristol
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







