I was looking for some walking boots for my son’s upcoming scout trip and the staff at this store were so incredibly helpful. They were very knowledgeable and made me choose the perfect pair. The stor... See more
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I went in for a waterproof cover for the camping trolley cart that you sell but you do not sell it but your very helpful usomer service assistant showed me an alternative. It fits 100%. Excellent s... See more
Company replied
Good communication, friendly staff. They helped me get rid of the over huge delivery box and the filling paper inside. When you deliver to one of your own shops, you might not need all this extra wrap... See more
Company replied
It is the second time that I had a bad experience at the store in Bromley. The staff behaved as if we were intruders, interrupting their chats. Some items had no labels, there were 2 of 3 people actin... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Bromley
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
65 High Street, BR1 1JY, Bromley, United Kingdom
- 02036 758118
4.7
Excellent
426 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Helpful and professional
I went in to buy a pair of zip-off trousers but there weren’t any in store and Josh suggested I try the ones you could roll up and button down instead. This was a useful alternative as it serves the same purpose and means you can’t lose the zipped off bits! The alternative works even better than what I originally wanted so always worth talking to the experts in the store. Thank you!
September 24, 2023
Unprompted review
Reply from Blacks - Bromley
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great service
Great service. Was looking for specific walking shoe that wasn’t on display but the staff member who served me was able to quickly find me the shoe in their storage. He was very knowledgable about the shoe too. Thanks
September 21, 2023
Unprompted review
Reply from Blacks - Bromley
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Very helpful staff
Very helpful staff, letting you know about useful offers. Definately a go to place for outdoors apparal.
September 18, 2023
Unprompted review
Reply from Blacks - Bromley
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Extremely helpful team
Extremely helpful team. Good range of products- especially for a small shop.
September 14, 2023
Unprompted review
Reply from Blacks - Bromley
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Outstanding service with knowledgeable…
Outstanding service with knowledgeable staff on all products
September 13, 2023
Unprompted review
Reply from Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Very helpful
Very helpful assistant who walked us through all the kit we needed for a school camping trip for our son. No strong selling, just good advice and sensible suggestions. Great!
September 9, 2023
Unprompted review
Reply from Blacks - Bromley
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
A sympathetic salesman
The salesman listened to me and was very accommodating about exchanging my walking shoes and recommending a better pair.
September 11, 2023
Unprompted review
Reply from Blacks - Bromley
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Blacks Customer Care Team
Perfect for DofE shopping!
We came to the store to get my daughter kitted out for her DofE hike (boots, jacket, hike pack etc). The staff were really knowledgeable and friendly AND there was a 20% reduction on top of the existing discounts, so I was really pleased about the price too!
September 11, 2023
Unprompted review
Reply from Blacks - Bromley
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Got the saleFriendly
Friendly, helpful patient staff, happy to demonstrate chair products culminating in a sale !
September 11, 2023
Unprompted review
Reply from Blacks - Bromley
Hi ,
I hope you're well and thank you for leaving us such a great review.
I am happy to hear that you had a great experience with us and that you were able to find something you wanted.
If there is anything else you would like to discuss regarding the order, please contact us on onlinereviews@blacks.co.uk and quote us the TrustPilot reference number: TP1033 along with the order number and the full billing address including postcode.
Kind regards.
Blacks Online Review Team.
Excellent service
Excellent service. Thank you Jason for your time and patience. I have a great pair of new boots :)
August 31, 2023
Unprompted review
Reply from Blacks - Bromley
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Eloise provided excellent service
Eloise provided excellent service, was knowledgeable of the products and informed of a great offer which provided be with a lovely saving
August 30, 2023
Unprompted review
Reply from Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent friendly assistance.
Sale Boots were very clearly displayed and labelled outside.
I was greeted near the door and sent to the shoe area. Lottie, the assistant there, was then extremely helpful and very genuinely friendly.
It all worked well and there was the bonus of a pleasant chat with Lottie.
August 29, 2023
Unprompted review
Reply from Blacks - Bromley
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Excellent value and very helpful staff
Excellent value and very helpful staff. I had to leave shp because just kept seeing excellent quality stuff at very good price.
August 28, 2023
Unprompted review
Reply from Blacks - Bromley
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Small but efficient shop
Small shop, and I was worried I wouldn't find what I needed, but it's amazing how much they can fit in there! Friendly and efficient staff (I was served by Sandra who was very helpful and polite). Good shop!
August 26, 2023
Unprompted review
Reply from Blacks - Bromley
Hi James,
I appreciate you taking the time to leave us this review.
I am pleased to hear that you are satisfied with the service you received in one of our stores with the help of Sandra,
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Arman,
Blacks Online Review Team
Small store with very friendly and…
Small store with very friendly and helpful staff
August 24, 2023
Unprompted review
Reply from Blacks - Bromley
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Eloise was very knowledgeable and kind…
Eloise was very knowledgeable and kind when serving me with my boots. Such a friendly person!
August 17, 2023
Unprompted review
Reply from Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Outstanding Customer Service & Recommendations
I went to Bromley for replacement walking shoes. It was a blessing that they didn't have my size in stock, as they went one better and provided an alternative wide fit brand, based on the wear and tear of my shoes and my walking style. The walking shoes fit so much better, especially with the adjustments made for the smaller size foot.
I was also provided with a wealth of information for my feet, as well as recommendations and suggestions, not to mention the correct way to tie the laces, for the chosen footwear.
It was a pleasure to receive outstanding customer service from Eloise and Sandra, whose knowledge, patience and easy go manner, made it an enjoyable experience.
August 10, 2023
Unprompted review
Reply from Blacks - Bromley
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
lovely assistance
August 1, 2023
Unprompted review
Reply from Blacks - Bromley
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Top of the range
I’ve been a customer for decades. And it’s difficult to fault the staff, customer service, or the product selection. I found the several managers of particular high and professional service. Friendly, courteous and helpful.
July 31, 2023
Unprompted review
Reply from Blacks - Bromley
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Excellent service.
July 24, 2023
Unprompted review
Reply from Blacks - Bromley
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
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