I was looking for some walking boots for my son’s upcoming scout trip and the staff at this store were so incredibly helpful. They were very knowledgeable and made me choose the perfect pair. The stor... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went in for a waterproof cover for the camping trolley cart that you sell but you do not sell it but your very helpful usomer service assistant showed me an alternative. It fits 100%. Excellent s... See more
Company replied
Good communication, friendly staff. They helped me get rid of the over huge delivery box and the filling paper inside. When you deliver to one of your own shops, you might not need all this extra wrap... See more
Company replied
It is the second time that I had a bad experience at the store in Bromley. The staff behaved as if we were intruders, interrupting their chats. Some items had no labels, there were 2 of 3 people actin... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Bromley
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
65 High Street, BR1 1JY, Bromley, United Kingdom
- 02036 758118
4.7
Excellent
426 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful staff
Really helpful staff when buying some walking shoes. Very polite and patient with us while we tried different sizes. Thank you!
July 22, 2023
Unprompted review
Reply from Blacks - Bromley
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Very helpful and cheerful staff
Very helpful and cheerful staff . Needed hiking shoes for my daughter … for her summer camp !
Had a very pleasant experience.
Thank you!
July 20, 2023
Unprompted review
Reply from Blacks - Bromley
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Really kind helpful staff.
July 17, 2023
Unprompted review
Reply from Blacks - Bromley
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Needed some waterproof trousers as I’m…
Needed some waterproof trousers as I’m going on a bike trip next week. Found what I wanted straight away, no queue at the till and the assistant told me about the half price offer on neck warmers, very handy on the bike.
July 15, 2023
Unprompted review
Reply from Blacks - Bromley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Super helpful
Went in to return an online purchase, which was handled without issue. Robin was super helpful with advice on my questions on equipment for an upcoming adventure. Definitely recommend.
July 2, 2023
Unprompted review
Reply from Blacks - Bromley
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great experience at the Bromley store
Great experience at the Bromley store. Very helpful staff got everything I needed plus a discount for D of E. Fantastic..
June 23, 2023
Unprompted review
Reply from Blacks - Bromley
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Very good helpful service.
June 13, 2023
Unprompted review
Reply from Blacks - Bromley
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
I was welcomed in to the store like I…
I was welcomed in to the store like I was an old friend and the old man called chris. He took his time to explain everything to me and was just a delight to talk to. I would definitely recommend Bromley blacks as they’re all so nice and polite. He help me find a device for when my nan needs the bath room out hiking I didn’t even know there was a thing called a she wee. My nan will be so pleased. Thank you so much and got bless.
June 12, 2023
Unprompted review
Reply from Blacks - Bromley
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Really helpful and friendly staff. The member of staff who helped was…
The member of staff who helped was friendly, polite, helpful and gave me great advice. Really helped and made it an excellent experience.
June 9, 2023
Unprompted review
Reply from Blacks - Bromley
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Reply from Blacks - Bromley
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Super sales staff
Sales staff member was super helpful, and flagged that we were entitled to a 15% DofE discount. Great customer service. Apologies I didn't catch the girl's name.
June 11, 2023
Unprompted review
Reply from Blacks - Bromley
Hi,
I appreciate you taking the time to leave us this review.
Thank you for your feedback, this helps us to improve our service for everyone.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Mohammed,
Blacks Online Review Team.
Kain is the difference that made a…
Kain is the difference that made a difference on this hot day!
Excellent customer service skills and patience.
SJ
June 8, 2023
Unprompted review
Reply from Blacks - Bromley
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Really helpful and knowledgeable staff…
Really helpful and knowledgeable staff in the Bromley store - we were looking for hiking boots and needed some advice on which ones to get - thank you to the member of staff who assisted us for your advice and for getting various different boots for us to try on!
June 3, 2023
Unprompted review
Reply from Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent helpful staff
Really helpful staff. Made shopping a pleasure. Wish all shops had this level of staff service.
June 3, 2023
Unprompted review
Reply from Blacks - Bromley
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Continued good service at Blacks in Bromley
My second trip to Blacks in Bromley in a couple of months, and again I received helpful and friendly service, and managed to buy all of the products that I needed. Good prices too!
May 25, 2023
Unprompted review
Reply from Blacks - Bromley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
I was looking for the walking pole
I was looking for the walking pole, good selection. Jason has kindly advised me and answered all my question. I am really pleased with the service I received and my purchase.
May 24, 2023
Unprompted review
Had everything I needed
Had everything I needed! Takes cash. Chris and his colleagues are all incredibly helpful and will endeavour to do what they can to get what you need.
May 23, 2023
Unprompted review
Reply from Blacks - Bromley
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
The products were everything I wanted…
The products were everything I wanted and when I contacted the customer service team about an question I had, they relied promptly and politely.
May 10, 2023
Reply from Blacks - Bromley
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Excellent customer service and product…
Excellent customer service and product knowledge.
May 20, 2023
Unprompted review
Reply from Blacks - Bromley
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Very happy with service received.
May 4, 2023
Unprompted review
Reply from Blacks - Bromley
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.