Blacks - Bury St Edmunds Reviews 

“Dave” was exceptionally helpful to me while purchasing a pair of trainers he was also very patient, knowledgable with the products available and courteous. A credit to Blacks.

Fantastic service, Charlie was very knowledgeable about walking shoes so much so, we went for one pair and came home with two pairs. Would highly recommend.

Outstanding professional knowledge and information received from Hollie.
Very pleased with product and service.

I was served by Joe at Bury St Edmunds, His customer relation skills are very good, he had time to answer all my questions on Rab jackets. thanks for all your help Joe.

Charlie was very welcoming and directed me to the products I was interested in. He pointed out the various attributes of each make and variant so I could narrow down the choices. I came away with a very nice pair of Merrell walking shoes. Most helpful. Thanks.

Popped into Bury St Edmunds today as wanted a TNF Gilet, credit to Joe as he was busy with the shop full, although gave the time and support needed as I couldn’t decided on which Gilet to get!! credit to Blacks as his knowledge for the Business is great, defo be back

friendly, helpful staff and great prices

Hi everyone,
I wanted to say thank your all the staff for everything the kindest and friendly I was served by Charlie from bury st Edmunds he was very helpful and all the staff are helpful and kind
Well done guys xxx

I visited Blacks today (14/10/24) I usually pop in when I’m in Bury St Edmunds, I’m in the Army and Blacks always have something I need that help me in my work or it’s to replace items that I have used up.
Today again was no exception to the rule as I had popped in to top up on hand warmers and a bar of Kendal mint cake, “I’m a sucker for it really I love the stuff”.
However my experience was made 100% better by the guy who served me (Joe) very polite and very helpful, he explained the deals to me and saved me money!
Not many people have the time to workout what they can save as we all lead busy lives, but Joe was helpful, quick and helped me save money, it also encouraged me to buy a few more hand warmers, can never have enough of those at this time of year.
I would just like to say Thank you Joe for your help and do not worry I’ll be coming back again.

Very helpful staff who helped me find exactly what I needed. Store was well organised and customer service was Spot on.

Charlie the manager was absolutely awesome . Was able to answer all questions I had regarding what’s best for me . Would highly recommend shopping in blanks in Bury St Edmunds 10/10 .

Charlie was very helpful, and his product knowledge was outstanding.
Nothing was too much trouble and he made sure Ihad selected the best boots for me.
Many thanks,
Geoff Patient

Very helpful and informative.

Buying walking shoes for my husband. Had been in all other “outdoor” shops in Bury but received really good service in Blacks. Thank you Hollie.

Joe was super helpful

Looked after by friendly Hollie who was very helpful and showed me where to find what I wanted. The active t-shirts were spot on AND on offer. Result.

I was served by Charlie yesterday very polite and helpfull fully explaining the answers to my questions

I was trying on a coat today and I wanted to try a bigger size which was not on the rack. I easily found an assistant to help me. He found me the size I was looking for, it was on a display dummy. I then decided to try on the smaller size again, and the same assistant was obliging. I went to the till to purchase the coat, and was served by Neil, He was really chatty and helped me gain discount via my Blue Light Badge as a hospital volunteeer, It was a pleasure shopping here today. And the coat is just what I wanted. Thank you Blacks Bury St Edmunds.

Excellent customer service by the pleasant Danielle today. I was looking to buy walking socks. Danielle explained all the various brands, outlining the Hiking Performance of each ones.
Thankyou Danielle. A happy, returning customer.