I had a problem with an order …. I didn’t seem to get very far along the resolution line when I phone up the customer service department. That’s another story…. Anyway…. So I phone up the Glasgow stor... See more
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My partner was ill and wanting me to collect a Backpack for her. Her online order had went missing in the post. She was wanting the same Backpack but with the online discount. I spoke to the manager (... See more
Company replied
Phoned to enquire about product. Spoke to Daniel, very helpful, informative about Sizing as in EU sizes. Answered all questions on product, offered to hold product for 24 which was helpful and appr... See more
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I ordered pair of walking shoes for a birthday present I paid extra for next day service never arrived then got text the following day from DPD for deliver we had issues at hub (really don’t know how... See more
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Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Glasgow
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Unit 4&5, 167 Argyle Street, G2 8BU, Glasgow, United Kingdom
- 01414 041190
4.8
Excellent
612 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Exceptional service from Dan (top floor)
Went in looking for a backpack for my partner. Dan (top floor) was very knowledgeable and extremely helpful, he gave great detailed advice and really knew the product inside out! He was super friendly and we had a great chat. Will definitely be coming back!
December 16, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great shop!
Came in for waterproof trousers. Received great customer service from Rachel while I the shop. Was in and out in no time!
December 13, 2024
Unprompted review
Reply from Blacks - Glasgow
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Very helpful every time I visit a very…
Very helpful every time I visit a very nice lad called Daniel is always on when I visit shop he recognises me I’m don’t visit the shop that much every every 4 weeks or more
November 30, 2024
Unprompted review
Reply from Blacks - Glasgow
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Great customer service
Was in shop today and was served by Daniel K who was very helpful and enthusiastic :)
November 30, 2024
Unprompted review
Reply from Blacks - Glasgow
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Excellent
Excellent advice and choice of shoes. Much better choice than local competitors and interested staff providing advice. Thanks Layla.
November 30, 2024
Unprompted review
Reply from Blacks - Glasgow
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great Service
Went to store to buy some fleece tops. I was unsure about the price so asked sales assistant Rachel who checked the price for me and explained about the products. Rachel also served me and was friendly and professional throughout. The fleeces are really nice too both Peter Storm one was a Terry material. I buy a lot from Blacks so I will shop there again.
November 30, 2024
Unprompted review
Reply from Blacks - Glasgow
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Fantastic service
Fantastic service. Daniel and Jen were very helpful
November 30, 2024
Unprompted review
Reply from Blacks - Glasgow
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Satisfied Customers
We visited shop today to look at choice of men’s jackets and with the help of red hair guy purchased a jacket. We have shopped at least 4 times recently and always been assisted by this chap. He is knowledgeable, helpful, friendly and very pleasant. We always leave satisfied customers . . . well done 👏🏻 Sorry didn’t get your name TF team 1
November 28, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great customer service from Connor in…
Great customer service from Connor in the Argyle St store.
November 24, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
I was in there today two lovely girls…
I was in there today two lovely girls helped me pick a backpack thank you so much for being so helpful....very nice staff hard to get these days ...
November 27, 2024
Unprompted review
Reply from Blacks - Glasgow
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Reply from Blacks - Glasgow
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
The reception was good
The reception was good. Rachel was willing to help me find what shoe would best fit my needs. Her vast pool of knowledge on the various types of shoes and what they offer came in along way. The Company's percentage off was handy in me getting the best possible shoe for a subsidised pricing. Thank you and keep up the great work.
November 21, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Great Customer Service/Product Knowledge
As a small business owner - I often have to pop in and speak to the staff in Blacks at Argyle Street Glasgow when dropping off parcels. The staff are always very friendly and helpful.
I have an expensive 'down' full length coat that had a musty smell from being wet and popped in to ask advice on how best to wash it.
Andrew recommended a product for me to use and this was the same product the manufacturer of the coat had recommended too. He was very helpful and gave me good advice.
I popped into the shop today to thank him as the coat is as good as new.
Thanks Andrew
November 18, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Amazing service
Amazing service. Aaron was very helpful and knowledgeable with all the products we asked. Looking for a decent quality jacket approaching winter can be overwhelming with all the options but he was able to provide such great recommendations and fit for use. Very friendly and great experience.
November 17, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Went in to get some stocking fillers…
Went in to get some stocking fillers for Xmas and Rachel was very helpful and personable with helping me find what I needed
November 17, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Great service
Great service , very happy with my purchase and my experience within the store
November 12, 2024
Unprompted review
Reply from Blacks - Glasgow
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Great service
Molly at the Glasgow store was exceptional. Went totally out of her way to help. Gave great advice when buying boots.
I would definitely recommend Molly and the Glasgow store if you’re looking for outdoor stuff.
November 11, 2024
Unprompted review
Reply from Blacks - Glasgow
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
First time
I had a lovely visit for the first time in store, I was just looking at the shoes and was welcomed and helped by a lovely young man named Daniel K, he was a credit to the store and thank you again for all your help 😀
October 26, 2024
Unprompted review
Reply from Blacks - Glasgow
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Great customer service from Daniel at Blacks
Thank you to Daniel for serving us yesterday and helping me find a new pair of walking boots. He was affable, personable and really helpful. Blacks should be proud to have staff like him. Thank you
November 7, 2024
Unprompted review
Reply from Blacks - Glasgow
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Daniel K
Was in yesterday for a new jacket and Daniel K was so helpful and so polite. Top tier customer service 10/10, will be back.
November 7, 2024
Unprompted review
Reply from Blacks - Glasgow
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
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