Was served by Andrew (aka the shoe whisperer!). He listened to my requirements. Found an ideal boot for me. Loving my new boots - would highly recommend Blacks shoe department. Highly knowledgeable an... See more
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I had a problem with an order …. I didn’t seem to get very far along the resolution line when I phone up the customer service department. That’s another story…. Anyway…. So I phone up the Glasgow stor... See more
Company replied
My partner was ill and wanting me to collect a Backpack for her. Her online order had went missing in the post. She was wanting the same Backpack but with the online discount. I spoke to the manager (... See more
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I ordered pair of walking shoes for a birthday present I paid extra for next day service never arrived then got text the following day from DPD for deliver we had issues at hub (really don’t know how... See more
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Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Glasgow
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Unit 4&5, 167 Argyle Street, G2 8BU, Glasgow, United Kingdom
- 01414 041190
4.8
Excellent
613 reviews
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Bargain grabbing time
These folks are very helpful and happy to sort out stuff online or instore. Some great bargains.
July 20, 2024
Reply from Blacks - Glasgow
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Great Customer Service
Great selection of camping/walking gear and really helpful, knowledgeable staff. Dan, on the top sales floor, was especially helpful.
July 17, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
The polite and professional behaviour…
The polite and professional behaviour of the staff.
July 16, 2024
Unprompted review
Reply from Blacks - Glasgow
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
I was looking for a waterproof …
I was looking for a waterproof lightweight coat. The salesman Dan PM,( there are 3 Dan's) patiently explained the pros and cons off several items.we settled on am OEX jacket. I have been to quite a few stores in Glasgow, I was very impressed with this lad and his knowledge. I would definitely be back. When home I checked the reviews for this jacket. I could have bought it for £30 cheaper,but that's the experience of going into a shop,trying on the garment with staff that have knowledge. Thanks.
July 13, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
The staff DAN PM WAS a very good…
The staff DAN PM WAS a very good salesman
July 11, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Big thanks to Daniel on the top floor…
Big thanks to Daniel on the top floor for his help today, from making sure the items I bought were just what I was looking for, to giving me clear directions to loading bay, and loading my bulky items into my car. Really pleasant and knowledgeable. A credit to your team. This level of service encourages customers to return.
July 11, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great customer service
I was served by Molly. She could not have been more pleasant. Apart from being extremely knowledgeable nothing appeared to much trouble. She is a real credit to your business, so much so that I will in future shop first at Blacks. Well done Molly! And well done Blacks.
July 5, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Thank you Molly!…
I was served by Molly who was very knowledgeable about all the walking shoes. She provided the best customer service I have had for some time.
July 5, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Good range of boots
Was looking for new hiking boots. Good range available, friendly and knowledgeable staff. I was helped by Dan and I'm very happy with my new comfortable boots.
June 27, 2024
Unprompted review
Reply from Blacks - Glasgow
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Great service from the staff at Blacks
Great service from the staff at Blacks. Did everything to make buying the correct size pair of shorts easy.
And when they didn't have a top I was after in my size they got in touch with their sister store, Millets and asked the staff there to reserve one for me to collect at my convenience. Very friendly too. Thanks to Holly.
June 27, 2024
Unprompted review
Reply from Blacks - Glasgow
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Very nice and helpful staff (served by…
Very nice and helpful staff (served by dan and his team)
June 29, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Order arrive quickly and at time stated.
June 28, 2024
Reply from Blacks - Glasgow
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Molly at Blacks
Molly at Blacks, provided 5 star service and I would highly recommend anyone to visit and for the same experience.
June 26, 2024
Unprompted review
Reply from Blacks - Glasgow
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Dan was incredibly warm and…
Dan was incredibly warm and encouraging. We tried on many pairs of shoes and may have tired him out a bit, but he never stopped smiling. His extensive knowledge about hiking shoes was extremely helpful to us. Additionally, he guided us well regarding the differences between various brands and products. Thank you, Dan, for your exceptional service.
June 22, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
First class service
First class service. Andrew really knows his stuff. He was very patient with me and answered all of my questions in relation to new long distance walking sandals. Phenomenal service throughout. Many thanks Andrew, your time and experience was very much appreciated. Billy
June 21, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
New Walking Boots
Daniel K very helpful today on my quest for new walking boots. I’m happy to report I left with a new pair.
June 20, 2024
Unprompted review
Reply from Blacks - Glasgow
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Liz the store assistant was incredibly…
Liz the store assistant was incredibly helpful and attentive!
June 7, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Service was very good
Service was very good, staff friendly but not pushy. Good price for our trainers and other goods
June 5, 2024
Unprompted review
Reply from Blacks - Glasgow
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Great customer service and knowledge
Went in looking for a multi tool for my work and for hiking, however due to being around the city centre often, I was apprehensive about having one with a knife. Top floor darrel (I was told there’s a bottom floor one as well) was very helpful explaining the laws around carrying for work, and what counts as a reasonable justification for carrying, and had even talked to police previously about laws with them. All this info was very good and helped me make my purchase
June 5, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
New walking shoes
The young woman, Rachel, who helped me was helpful and welcoming.
June 2, 2024
Unprompted review
Reply from Blacks - Glasgow
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
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