Blacks - Glasgow Reviews 

Rachel was prompt in showing me to the fitting room, so I check the sizing of some waterproof over trousers. Polite and helpful, she completed the purchase for me.

Rachel was super helpful, left super happy with our purchase. Great Sale selection too

Today I went into the new huge Go Outdoors Superstore in York. I was served by Dan. He is on short term loan from this Glasgow store. He was exceptionally helpful, patient and knowledgeable. I am confident his opinion is completely honest and will enable me to make an informed choice.
Thank you Dan. You are a major asset to the company. Sheila
If you are served

Andrew was brilliant. We were looking for a new set of walking boots for my wife. He was super helpful very knowledgeable. Avery good experience.

Daniel was a credit to your store he was very polite, helpful and patient he assisted me with my purchase of waterproof shoes.

Rachel gave me amazing support in choosing the best shoes for climbing Ben Nevis. I highly recommend the shop and the service.

The customer service at Blacks is exemplary. We had a recent unfortunate experience with a tent which was faulty when purchased. Their online team were fast to respond, understood our situation and gave clear, accurate advice on how to resolve the situation. We also attended in person at a store where again the customer service was exemplary with the in-store team going above and beyond to help resolve the issue. The team really did turn a problem into a positive experience.

Looking for cadet boots for my daughter everywhere and thought I’d check in Blacks just incase. I approached a member of staff called Layla and she was so helpful. She showed me the options and with her experience of being a cadet herself she gave us advice on picking the right pair.

Highly recommend and the boots were great value for money also.

Went into Blacks to look at boots on a visit to Glasgow. Rachel was very helpful indeed, she couldn’t do enough for me. The price was excellent. I hope I have many years walking in my new boots. Thanks for help. Joan, Wirral.😊

A very professional, courteous, friendly and informative service by Rachel.

Molly and Holly were superb in their knowledge of clothing for the outdoors. They were also very personable and offered great alternatives for our upcoming bicycle trip across Scotland.

Excellent customer service from top floor Dan yesterday,made a nice change,enjoyed the experience

Staff were on hand to assist and staff member Dan PM was pleasant and informative at checkout ,I remembered Dan from a previous visit to this store where he was equally as pleasant and informative and a credit to the Blacks name . THANKS 👍

Dan PM helped me and my friend to find the perfect fit in hiking shoes. He definitely knows his stuff! Lovely, friendy and professional.
Thank you! :)

Really helpful and friendly service from Elizabeth today :)

Blacks Glasgow store didn’t have the product I wanted but Molly rang around Glasgow to find it in another store. She found a similar product in Millets and asked them to put it aside for me WHILE she carried on trying to find my original choice. When she did find it in Tifo she then negotiated me a significant discount in their price to match the Blacks price. She was friendly, helpful and nothing was too much trouble. She’s a star.

Super knowledgable and helpful staff, really appreciated Dan (top floor) and Rachel on our visit today.

Upstairs Dan, what a guy , helped us more than we could of asked, we are going camping today and Dan helped us get all the gear we needed and even packed our bag for us while telling us good places to go in aviemore, never had such helpful service from a store before 10/10

Advised staff that I hated shopping so it needs to be quick and painless. Was in to take advantage of sales and get gift voucher for friend’s birthday. Top-floor Daniel - or should I say top drawer was especially helpful, empathetic and knowledgeable about products on sale, which isn’t always a given.

I visited this store today looking for walking/mountaineering boots, and was served by Daniel K, attentive service and very informative, very kind and helpful service.