Blacks - Glasgow Reviews 

612
TrustScore 5 out of 5

4.8

Unit 4&5, 167 Argyle Street, G2 8BU Glasgow, GB


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Rated 5 out of 5 stars

I had a problem with an order …. I didn’t seem to get very far along the resolution line when I phone up the customer service department. That’s another story…. Anyway…. So I phone up the Glasgow stor... See more

Company replied

Rated 5 out of 5 stars

My partner was ill and wanting me to collect a Backpack for her. Her online order had went missing in the post. She was wanting the same Backpack but with the online discount. I spoke to the manager (... See more

Company replied

Rated 5 out of 5 stars

Phoned to enquire about product. Spoke to Daniel, very helpful, informative about Sizing as in EU sizes. Answered all questions on product, offered to hold product for 24 which was helpful and appr... See more

Company replied

Rated 1 out of 5 stars

I ordered pair of walking shoes for a birthday present I paid extra for next day service never arrived then got text the following day from DPD for deliver we had issues at hub (really don’t know how... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store
  5. Running Store
  6. Shoe Store

About Blacks - Glasgow

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Unit 4&5, 167 Argyle Street, G2 8BU, Glasgow, United Kingdom

  • 01414 041190

4.8

Excellent

TrustScore 5 out of 5

612 reviews

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4.8

All reviews

(612)

3,181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Today I visit the shop looking for a…

Today I visit the shop looking for a waterproof jacket! Ceri help me to find the ideal item, gave me different options and a lot of information! Thanks

October 5, 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Happy customer

Elizabeth was very patient and helpful when I couldn't decide which pair of boots to buy. She served me in a very friendly and professional manner explaining the differences between the boots.

October 4, 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Rated 5 out of 5 stars

Great service from Rachael Argyle…

Great service from Rachael Argyle street Glasgow. Item was reduced to a reasonable price.👍🏻

September 29, 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service From Holly

Excellent service From Holly! Made sure I had everything I needed and made me feel more comfortable in the store!!

September 30, 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great experience from beginning to end

Great experience from beginning to end. Holly was very helpful and knowledgeable about our options for rain pants that we had come in to buy. She helped us to get the best product for our needs.

September 30, 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Rachel was really kind at the til

Rachel was really kind at the til. Got helpful information. The store is really easy to read, minimal guidance is enough. The quality of coat is good enough for the price. We will surely come back here.

September 28, 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Good Service and Products

Was served by Fran, lovely woman who made sure I had everything I needed and was obviously happy to help :)

September 30, 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Looking for footwear for trail walking

We came to the store on Argyle St, Glasgow to buy new footwear for a walking holiday. We were welcomed into the store which was a nice touch. Once we had picked out our choices we approached Rachel to find the correct sizes for us and to try on the shoes. She was lovely. Very friendly and attentive. She explained everything well and after a few trips back and forth we found the right sizes. She dealt with us so well that we found just what we needed in excellent time and purchased walking shoes and boots. They're great quality and we look forward to wearing them on our trip. The prices were very reasonable and the staff friendly and knowledgeable. All our questions were answered quickly and correctly. We left feeling very happy. Top marks for hassle free shopping.

September 28, 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

A brilliant shop with knowledgeable staff

I recently visited the Blacks shop on Argyle Street to find a quality pair of trail shoes I was having trouble finding the day before in other shops.
I was welcomed by one of the staff as soon as I walked in and explained what I was looking for.
They showed the options available and explained what was likely best, given my preferences and as luck would have it, my size was available for the 2 pairs I tried on which for me, and how much I find shopping to be laborious and tiresome, was a relief and helped tremendously by the knowledge and guidance of Liz.
She wasn’t trying to sell me anything but simply help me and she did exactly that in what I can only sum up as a great visit to this store and I appreciate her help very much. I will be back for anything else I need for future outdoorsy ventures!

September 27, 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Lovely shop

Super range of stock and helpful staff. The store looks fab too. Rachel at the till was so friendly. Great service!

September 28, 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Rated 5 out of 5 stars

Great experience and value for money

Liz was very helpful offering advice on some walking sandals I was looking to buy. Rachel at the till point was also very friendly and even gave me some tips for an upcoming trip to Malta 😊 would definitely return, never felt pressured and staff all made us feel like valued customers.

September 28, 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Rated 5 out of 5 stars

Rachel was nice and friendlyRealy…

Rachel was nice and friendlyRealy Helpfull good luck In you're training all the best going forwards take care and God Bless.

September 28, 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Rated 5 out of 5 stars

Rachel argyle Street branch was…

Rachel argyle Street branch was outstanding

September 28, 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Salesperson knew just by looking at my…

Salesperson knew just by looking at my shoes what length of shoe laces I needed. Changed them out in the store and walked away a new man!

September 23, 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great OS map selection

We got all the maps we needed for our upcoming trip. Thanks to Rachel & team

September 22, 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Rated 5 out of 5 stars

The shop was well stocked with exactly…

The shop was well stocked with exactly what I needed. Layla was very friendly and helped me choose the right size gas bottle.

September 22, 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Rated 5 out of 5 stars

Perfect Berghaus jacket

Perfect Berghaus jacket, large size my husband was delighted with the comfort and pocket access, very good quality, delivered as stated within a couple of days Thank You

September 19, 2024
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Helpful Staff

Really helpful, friendly staff, Andrew and Aaron helped me with footwear and clothing and were both great. Good sale on.

September 15, 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Rated 5 out of 5 stars

Would like to thank Fran & Dan from…

Would like to thank Fran & Dan from BLACKS in Argyll st for their great service' couldn't be happier! , the staff at this store are a credit to their company' Got my self a new Berghaus jacket and boots and was very pleased with my whole experience at this store, will definitely be going back to Blacks Argyll street.

September 2, 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Rachel was prompt in showing me to the…

Rachel was prompt in showing me to the fitting room, so I check the sizing of some waterproof over trousers. Polite and helpful, she completed the purchase for me.

September 8, 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

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