Visited black todays to buy rucksacks for my children for our approaching holiday to India. I was greatly assisted by Ethan at the hull store who was incredibly patient and knowledgable. He was friend... See more
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Following a horrific experience a few months ago at the same store, my faith was restored when Charlotte helped me select the right jacket at the right price. No pushy sales tactics, just great custo... See more
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The staff member who served me was good. She deserves five stars for helpfulness. The only reason I have given four stars is because the stock at the branch is limited by size. Catherine, who served... See more
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We went to the Blacks, Hull store to buy walking boots. Jess and Stuart gave great customer service. They were friendly and approachable. They advised on size and had excellent product knowledge resul... See more
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Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Hull
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Jameson Street, HU1 3JX, Hull, United Kingdom
- 01482 427387
4.9
Excellent
305 reviews
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Great place
I was left to look around in my own time and then Ethan politely asked if I needed any assistance to which I did. We got in some conversation and he helped me find the best of what I need. Will be back soon
March 12, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
First Class Service
I came in with a decent idea of what I was needing. All the staff were extremely friendly and Josh, who dealt with me, was competent, knowledgeable and more than happy to acknowledge a price match for the Craghoppers items I bought. Will certainly return, to replace my Berghaus coat.
March 8, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Wanted a Rab jacket
Wanted a Rab jacket - and got one (with discount)
Josh the assistant was very attentive and helpful
March 8, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
This is a clearly laid out shop…
This is a clearly laid out shop stocking all the outdoor clothing you could possibly need. The staff are lovely, I was assisted by Sonya who was knowledgeable and helpful but not at all pushy. I urge everyone to take advantage of their high street and in particular to support this Blacks store.
March 3, 2023
Unprompted review
Reply from Blacks - Hull
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Excellent service re out of stock map
Excellent service re out of stock map. Thanks Sonya.
March 3, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Good service. Excellent prices
My wife and I were served by two young ladies who were cheerful , well informed and kind . Blacks Hull city centre is an excellent shop .
March 1, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Really helpfull very efficient.
February 25, 2023
Unprompted review
Reply from Blacks - Hull
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Very friendly team
Team very friendly and helpful when I returned and replaced a pair of walking trousers that did not satisfy my needs, I also picked up an order I made last week.
February 23, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Great customer service
After picking the brains of Gavin in the St Paul's Cathedral store, I returned home and visited the Hull store to make a purchase. Josh must've had around 12 pairs out for me to try, even letting me try an insole. I finally found a pair that felt like slippers and Josh patiently and politely found the same pair in a more preferred colour online to be delivered to my house.
February 18, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Very good service
Not having the my size walking boots that I chose, they were ordered for me, delivered to my home in two days. Very good service and helpful staff.
February 21, 2023
Reply from Blacks - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Very good advice…
Very helpful young man gave good advice regarding the complicated world of sport footware.
February 17, 2023
Unprompted review
Reply from Blacks - Hull
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Stuart was really helpful
Stuart was really helpful in finding what we wanted. He wasn't pushy, but we wouldn't have found the fleece without his help.
January 27, 2023
Unprompted review
Reply from Blacks - Hull
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Really friendly and helpful service
February 16, 2023
Unprompted review
Reply from Blacks - Hull
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Friendly
Friendly, efficient and courteous staff. One staff member was dealing with a challenging customer when we visited and we were impressed with the way in which he dealt with the situation.
February 9, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
Great staff great service
February 9, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Super service
Excellence in product knowledge and patience in supporting a purchase. Ethan in particular demands praise for his calm and friendly manner.
February 3, 2023
Unprompted review
Reply from Blacks - Hull
Hello Lee,
Thank you for taking the time to leave us a review.
It's good to hear that you that you had a good experience in one of our store and you got the support and guidance you needed.
Hope to see you shop with us soon.
Thanks,
Kerry.
Blacks Online Review Team.
Great atmosphere
Great visit, given good,quality advice by staff and all the staff took time to help.
February 2, 2023
Unprompted review
Reply from Blacks - Hull
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Excellent service today
Excellent service today! Purchased two very reasonably priced men’s fleeces. Wasn’t sure of the correct size for my husband so I asked for assistance. Josh tried several on for me so I was able to see how they looked. Because of this excellent service I bought two. Thanks Josh!
February 1, 2023
Unprompted review
Reply from Blacks - Hull
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Welcoming Store
Very helpful staff, friendly and made the visit welcoming and relaxed. Good advice on products....came away with a great waterproof jacket.
January 11, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Really helpful and knowledgeable staff!
January 28, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
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