Visited black todays to buy rucksacks for my children for our approaching holiday to India. I was greatly assisted by Ethan at the hull store who was incredibly patient and knowledgable. He was friend... See more
Company replied
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See what reviewers are saying
Following a horrific experience a few months ago at the same store, my faith was restored when Charlotte helped me select the right jacket at the right price. No pushy sales tactics, just great custo... See more
Company replied
The staff member who served me was good. She deserves five stars for helpfulness. The only reason I have given four stars is because the stock at the branch is limited by size. Catherine, who served... See more
Company replied
We went to the Blacks, Hull store to buy walking boots. Jess and Stuart gave great customer service. They were friendly and approachable. They advised on size and had excellent product knowledge resul... See more
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Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Hull
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Jameson Street, HU1 3JX, Hull, United Kingdom
- 01482 427387
4.9
Excellent
305 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Customer service was brilliant.
May 15, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Very helpful staff in the Hull store
May 13, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Really helpful member of staff
Really helpful member of staff got out every available shoe for me to try. Great customer service. Would definitely recommend.
May 11, 2023
Unprompted review
Reply from Blacks - Hull
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Excellent customer service from Jess
Excellent customer service from Jess, she has great product knowledge and very friendly, highly recommend this store
May 6, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Tried the article on in the shop for…
Tried the article on in the shop for size and required a different colour , so ordered and paid for the coat in store in the Hull store . Reduced in the sale to £22 including home delivery, everything went very well and will definitely use this system again .
May 1, 2023
Reply from Blacks - Hull
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Replacement walking shoes…
I entered the Blacks store in Hull,to just check out the range of walking shoes and was helped by a very courteous assistant (006) and I walked out with a replacement pair of walking shoes to replace the pair I had nearly worn out.
May 2, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Walking kit for holiday
I had quite a few items to purchase at blacks and Ethan was helpful and gave me the time and assistance to pick the walking items I needed for my holiday. I now much prefer shopping in a store than online especially when the staff are helpful and knowledgeable about the products in store
April 15, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Amazing customer service
Amazing customer service. Staff super friendly.
April 20, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Very helpful and knowledgeable staff
April 14, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Bought a berghaus light weight fleece…
Bought a berghaus light weight fleece full zip, the staff are very good and pleasant and made the shopping experience most enjoyable, would recommend this place and definitely call back in.
April 14, 2023
Unprompted review
Reply from Blacks - Hull
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
They helped me get everything I needed
They helped me get everything I needed, partly buying items in store but also delivery.
April 13, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Looking for a new jacket for a holiday…
Looking for a new jacket for a holiday I’m going on. Stewart and one other staff member were very helpful in making me choose the one I bought, would certainly recommend visiting this store again
April 12, 2023
Unprompted review
Reply from Blacks - Hull
Hi Kenneth,
Thank you so much for the positive review.
We're pleased to see that you gave us 4 stars and hope you choose to shop with us again soon.
Thanks
Rizwan,
Blacks Online Reviews Team
Great service from the team and great…
Great service from the team and great rucksack. Just what we were looking for.
March 26, 2023
Unprompted review
Reply from Blacks - Hull
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Excellent service
Sophie was so helpful in helping me buy a berghaus tent and sleeping bag even keeping the tent for me overnight as I couldn’t collect it while the next day. Even when I decided the next day I wanted a slightly bigger sleeping bag it was no problem to exchange it. Great service and great product.
March 28, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Incredibly helpful
Incredibly helpful! Tried on many boots until we got a pair to fit just right!
March 18, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Really good experience
Really good experience, I went into the store to buy an OL1 map. They didn't have any in so I asked the staff who suggested to buy it online from them in store who delivered it for free to my house. Great service!
March 18, 2023
Reply from Blacks - Hull
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Great experience at the hull shop
We was served today by Ethan at the hull store who was very helpful throughout our time and so polite always have a lovely experience every time we come to this shop
March 24, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Friendly and helpful
Experience was great, very friendly and helpful nothing was too much trouble.
Also, Ethan the sales assistant ensured I got the best deal for what I was buying.
Great service.
March 18, 2023
Unprompted review
Reply from Blacks - Hull
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Reply from Blacks - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Friendly and helpful staff
Friendly and helpful staff. Not hassling or rushing me. Had what I was looking for and at reasonable price.
March 13, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
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