Visited black todays to buy rucksacks for my children for our approaching holiday to India. I was greatly assisted by Ethan at the hull store who was incredibly patient and knowledgable. He was friend... See more
Company replied
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See what reviewers are saying
Following a horrific experience a few months ago at the same store, my faith was restored when Charlotte helped me select the right jacket at the right price. No pushy sales tactics, just great custo... See more
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The staff member who served me was good. She deserves five stars for helpfulness. The only reason I have given four stars is because the stock at the branch is limited by size. Catherine, who served... See more
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We went to the Blacks, Hull store to buy walking boots. Jess and Stuart gave great customer service. They were friendly and approachable. They advised on size and had excellent product knowledge resul... See more
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Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Hull
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Jameson Street, HU1 3JX, Hull, United Kingdom
- 01482 427387
4.9
Excellent
305 reviews
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Reply from Blacks - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Good customer service
Helpful member of staff who was happy to help but not intrusive. Very happy with service and purchase of walking sandals
July 20, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Walking boots
I was impressed by the range of products and also the knowledge of the young lady who served me. Sophie helped me to get the walking boots I needed. I hope she goes far in the retail trade.
July 18, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
Friendly and helpful staff
Friendly and helpful staff. They where happy to help me in my selection
July 19, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Great advice for new shoes
Spoke to both the store manager & another colleague the next day about some new shoes needed for work, honest & friendly advice on both visits Thank you!
July 12, 2023
Unprompted review
Reply from Blacks - Hull
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
The perfect chair all thanks to Josh Shea.
I’m of a larger persuasion and I’ve fallen foul of poor camping chairs in the past… typically they’re too tight on the legs. Fortunately for me an exceptional customer advisor in Josh Shea was on hand to help me find the right fit. The HG Vegas XL’s are just what me and my partner needed to have a more comfortable and robust camping experience. Thank you Josh… you’re a star.
July 11, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
I was in need of some waterproofs
I was in need of some waterproofs so I popped in to Blacks on Jameson Street in Hull and was served by Josh, He greeted me with a smile and asked me what I was looking for.. Josh was really friendly and knew his products.. he has great customer service and is very helpful.. I will definitely be returning for future purchases.. one happy customer 😁
July 11, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Jess & Sophie
Jess & Sophie were brilliant. They helped me so much with EVERYTHING. Thank you :)
July 6, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Terrible after-sales service at the…
Terrible after-sales service at the Hull branch.
July 3, 2023
Unprompted review
Reply from Blacks - Hull
Hi Chris,
Thank you for taking the time to leave a review.
I am so sorry to hear that you face a negative experience with our service in-store.
Hope this hasn't disheartened you from shopping with us again.
Regards,
Heena,
Blacks Online Reviews Team.
The staff were lovely and very helpful
June 19, 2023
Unprompted review
Reply from Blacks - Hull
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Helpful and friendly assistance
June 16, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Peter Storm Fleeces
Bought 2 Peter Storm tops today. Been looking at them for a while but wasn't sure about the quality. How wrong can you be?
They are as good as I've ever had and extremely warm. The price was excellent as well, 2 for £18. Only word of caution, needed to upsize.Thanks to the staff at Jameson St in Hull.
June 8, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Mega friendly staff
Just mega friendly and super helpful staff. Hats off to Josh for helping me navigate the minefield that is ‘hiking footwear.’ And finding an awesome pair of boots.
June 5, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Knowledge of the staff.
June 3, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Great Staff
Great staff, helped me find the right belt I needed, will definitely shop here again.
June 2, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
My shoes were wearing thin so .......
I needed a good pair of walking footwear there and then so, I went to Black's in Hull, they always have good stuff in there and the staff were really helpful and friendly too, as they always are. I can't remember their names, the two lovely ladies that were on their afternoon shift.
May 21, 2023
Unprompted review
Reply from Blacks - Hull
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Ethan in the hull store is a star!…
Visited black todays to buy rucksacks for my children for our approaching holiday to India. I was greatly assisted by Ethan at the hull store who was incredibly patient and knowledgable. He was friendly and spent lots of time ensuring we bought the correct kit. He also gave us really useful suggestions for some additional stuff we might need and made sure we got all the discounts we could by asking if we had a blue light card (I wouldn’t have thought of mentioning it). He was great, a real credit to Blacks.
May 20, 2023
Unprompted review
Reply from Blacks - Hull
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Customer Service spot on
Customer Service spot on.
Ethan & Sophie in the Hull store very helpful & gave a full explanation in the handling of my order.
Top Vlass Service Blacks.
May 19, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Great shopping experience and knowledgeable staff …
Very well presented store and very knowledgeable and helpful staff. I was more than happy purchasing a black Berghaus fleece from this excellent store and I'll always pop in when in Hull town centre.
May 17, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Reply from Blacks - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
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