Visited black todays to buy rucksacks for my children for our approaching holiday to India. I was greatly assisted by Ethan at the hull store who was incredibly patient and knowledgable. He was friend... See more
Company replied
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See what reviewers are saying
Following a horrific experience a few months ago at the same store, my faith was restored when Charlotte helped me select the right jacket at the right price. No pushy sales tactics, just great custo... See more
Company replied
The staff member who served me was good. She deserves five stars for helpfulness. The only reason I have given four stars is because the stock at the branch is limited by size. Catherine, who served... See more
Company replied
We went to the Blacks, Hull store to buy walking boots. Jess and Stuart gave great customer service. They were friendly and approachable. They advised on size and had excellent product knowledge resul... See more
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Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Hull
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Jameson Street, HU1 3JX, Hull, United Kingdom
- 01482 427387
4.9
Excellent
305 reviews
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Good service
Ethan was very helpful in helping select the right pair of walking boots. Thanks
October 28, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Great customer service
Great customer service. Advice given on products that helped make a decision. Good selection for the floor space. Favourite shop in Hull!
October 28, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Good Service
Really good service, Jess had good knowledge of product. She was also very friendly and polite. We would definitely go back.
October 20, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Always a friendly and warm welcome from…
Always a friendly and warm welcome from everyone in the Jameson Street Hull store with helpful advice on my purchase
October 16, 2023
Unprompted review
Reply from Blacks - Hull
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Service from Ethan was brilliant
Service from Ethan was brilliant. Gave me exactly what l needed
October 14, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Taken By Surprise
After being caught out, yet again, by the great Hull weather, I was thankful to receive great service from Jess at the Jameson Street store. Friendly and professional, she listened to my needs and budget, and got me precisely what I was looking for. If that interaction is the standard, I'll be more than happy to shop there again.
October 13, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Award winning service
The team are fantastic here and look after us so well! Stuart is the champion of customer service and he looks after his team wonderfully well and thanks to this with their expertise, I have a lot of trust in this branch and brand.
October 9, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Nothing was too much trouble
We called in to buy summer holiday clothing in mid September. Despite most of the summer stock having been put in the store room the lovely chap who works there went rooting around for what we needed and we were able to get what we needed. 1st class service and a very friendly and patient approach.
September 19, 2023
Unprompted review
I have chosen the medium size
I have chosen the medium size. When I got home I tried them both on. All was good so i look forward to wearing if the weather changes as it has done recently.
September 22, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Nice shop
It was my first time in the Hull store Jess was very polite and helpful, I will be coming back.
September 5, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Very helpful ☺️
September 6, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Helpful staff
Ethan was quite helpful and patient with me when I couldn’t decide which hiking boot I wanted. I tried a few different options and we discussed the pros and cons of each and I eventually ended up with a comfortable and warm pair that should see me through a few seasons 😊
September 3, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Always friendly and helps you find the…
Always friendly and helps you find the things your looking for in the hull shop . Looked after by sonya and stewert on this visit.
September 4, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Always friendly service in Hull shop
Always friendly service in Hull shop. Looked after by Jess and Ethan on this visit.
September 3, 2023
Unprompted review
Reply from Blacks - Hull
Hello John,
Thank you for taking your time to leave us this amazing review!
I am delighted to hear that you are happy with the level of customer service that you have received by Jess and Ethan at our Hull branch.
We hope to see you shopping with us again soon.
Many thanks,
Araiz
Blacks Online review team.
Great advice and customer service from…
Great advice and customer service from Josh at the Hull branch who was really knowledgable and helped me make the right choice for my camping holidays. Thanks!
August 30, 2023
Unprompted review
Reply from Blacks - Hull
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Had a great experience
Had a great experience polite none pushy staff great value product my go to shop for all my outdoor gear.
Highly recommended
August 24, 2023
Unprompted review
Reply from Blacks - Hull
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Amazing staff!
Great staff, very friendly and helpful. Went above and beyond to help with my questions.
August 21, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Excellent service and product knowledge.
August 17, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Helpful friendly staff
August 15, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Friendly staff who helped me to decide…
Friendly staff who helped me to decide which items best suited my needs. Good variety of items in store, and good discounts. Recommended.
August 16, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
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