Visited black todays to buy rucksacks for my children for our approaching holiday to India. I was greatly assisted by Ethan at the hull store who was incredibly patient and knowledgable. He was friend... See more
Company replied
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See what reviewers are saying
Following a horrific experience a few months ago at the same store, my faith was restored when Charlotte helped me select the right jacket at the right price. No pushy sales tactics, just great custo... See more
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The staff member who served me was good. She deserves five stars for helpfulness. The only reason I have given four stars is because the stock at the branch is limited by size. Catherine, who served... See more
Company replied
We went to the Blacks, Hull store to buy walking boots. Jess and Stuart gave great customer service. They were friendly and approachable. They advised on size and had excellent product knowledge resul... See more
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Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Hull
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Jameson Street, HU1 3JX, Hull, United Kingdom
- 01482 427387
4.9
Excellent
305 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hull Outdoor Store
Store is well laid out and staff are always on hand to help if neexed. Always a positive shopping experience.
September 21, 2024
Unprompted review
Reply from Blacks - Hull
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Great service from Stu at the Hull…
Great service from Stu at the Hull branch.
His product knowledge and customer service skills were second to none.
I’ll be visiting again for all my outdoor clothing and footwear essentials.
September 21, 2024
Unprompted review
Reply from Blacks - Hull
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Excellent staff and excellent service
Excellent staff and excellent service, thank you.
September 8, 2024
Unprompted review
Reply from Blacks - Hull
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Visited the blacks store in hull today…
Visited the blacks store in hull today to look at new trainers. Had a great selection and the only good quality outdoor store in Hull now. Us locals need to support these stores as they would be massively missed. Jess looked after me and was very friendly and knowledgeable to what I was looking for. Great store that I have used many times in the past. See you again soon.
August 18, 2024
Unprompted review
Reply from Blacks - Hull
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Excellent customer service
We went to the Blacks, Hull store to buy walking boots. Jess and Stuart gave great customer service. They were friendly and approachable. They advised on size and had excellent product knowledge resulting in us purchasing multiple items. We will definitely shop there again and would highly recommend. Thank you
August 10, 2024
Unprompted review
Reply from Blacks - Hull
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Swift and smooth shopping experience
The experience was smooth and swift.
July 17, 2024
Unprompted review
Reply from Blacks - Hull
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Great staff
A lovely, helpful lady helped me to find some walking boots,went out of her way, gave really good advice.
Good result ,nice, comfortable , reasonable hiking shoes.
Will definitely recommend.
July 4, 2024
Unprompted review
Reply from Blacks - Hull
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Reply from Blacks - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Buying walking boots
Hugh was very helpful with buying some walking boots. Especially with checking stock to offer me the option of looking at a second pair in my size when we had a query on the colour differential. All staff were friendly and welcoming.
June 28, 2024
Unprompted review
Reply from Blacks - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Really helpful staff and well priced
June 28, 2024
Unprompted review
Reply from Blacks - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Great service in Hull
Both members of staff that were in Blacks Hull on 10/6 were fantastic! We called with an enquiry prior and the lady was super helpful and in-store the two employees serving us were very friendly and helpful. We shop at this branch regularly and always have a positive experience. Thank you!
June 10, 2024
Unprompted review
Reply from Blacks - Hull
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Excellent knowledge of products.
Excellent knowledge of products.
Very helpful.
June 4, 2024
Unprompted review
Reply from Blacks - Hull
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Very friendly and helpful staff
Very friendly and helpful staff. They also accept NHS/Blue light card discount.
June 5, 2024
Unprompted review
Reply from Blacks - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Good choice and a very helpful assistant
Looking for good quality ladies waterproof walking shoes. Blacks in Hull had a good range and the assistant, Sonya, was very helpful and patient as I tried on a number of pairs in different sizes to ensure best fit. She did not pressure me at all, just offering good advice, to help me make the right choice.
May 13, 2024
Unprompted review
Reply from Blacks - Hull
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Blacks Hull excellent service
I popped into Blacks Hull to see if I could buy 2 pairs of snow grips for walking boots. I was given a very friendly greeting by a young lady & she promptly found what I was looking for. While I was there I had a look at walking shoes & was given advice when I asked questions. I left Blacks with a pair of walking shoes & 2 pair of snow grips & feeling happy. Thank you for helping me spend money on the correct equipment.
May 9, 2024
Unprompted review
Reply from Blacks - Hull
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Very friendly and knowledgeable staff
May 3, 2024
Unprompted review
Reply from Blacks - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great Knowledge
Went in store to have a look and get advice on some new walking boots. Josh helped me out and clearly really knew his stuff. I know have a much better understanding of what I need and after I’ve narrowed my choice down I’ll be back to Josh to purchase. In the meantime I came away with some crocs because as Josh said, comfort is everything!
May 1, 2024
Unprompted review
Reply from Blacks - Hull
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Helpful and friendly staff
May 1, 2024
Unprompted review
Reply from Blacks - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Friendly staff and a pleasant…
Friendly staff and a pleasant environment. Answered every question I had and I purchased accordingly.
I need walking boots soon so this is where I will come.
Could not have been happier or treated better.
April 20, 2024
Unprompted review
Reply from Blacks - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Excellent service staff were brilliant…
Excellent service staff were brilliant took their time to help would highly recommend. Stuart the manager is very professional.
April 24, 2024
Unprompted review
Reply from Blacks - Hull
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
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