Visited black todays to buy rucksacks for my children for our approaching holiday to India. I was greatly assisted by Ethan at the hull store who was incredibly patient and knowledgable. He was friend... See more
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Following a horrific experience a few months ago at the same store, my faith was restored when Charlotte helped me select the right jacket at the right price. No pushy sales tactics, just great custo... See more
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The staff member who served me was good. She deserves five stars for helpfulness. The only reason I have given four stars is because the stock at the branch is limited by size. Catherine, who served... See more
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We went to the Blacks, Hull store to buy walking boots. Jess and Stuart gave great customer service. They were friendly and approachable. They advised on size and had excellent product knowledge resul... See more
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Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Hull
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Jameson Street, HU1 3JX, Hull, United Kingdom
- 01482 427387
4.9
Excellent
305 reviews
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This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Got sorted …
Stuart helped me with suggestions options and trialing shoes , as did others in the shop, definitely revisit
April 20, 2024
Unprompted review
Reply from Blacks - Hull
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Hull
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Fantastic service from very happy…
Fantastic service from very happy smiley staff
March 23, 2024
Unprompted review
Reply from Blacks - Hull
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Excellent product Excellent staff
Went into the blacks in hull for my backpack. Not going to lie the backpacks are a bit more expensive but they last me a longer time and have excellent support for my back. The staff are lovely as always and told me about all the deals and seemed happy to work their
March 28, 2024
Unprompted review
Reply from Blacks - Hull
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Excellent service that went the extra mile and more
The staff member who served me was good. She deserves five stars for helpfulness.
The only reason I have given four stars is because the stock at the branch is limited by size.
Catherine, who served me, went to endless trouble to try to help me find walking shoes. I needed these for day to day wear due to some mobility issues. She quickly grasped my need to have stable, well-fitted footwear but that also could be worn with non-sportswear clothes for everyday. She went to trouble trying to find shoes to fit my difficult feet and really cared that I got something I d be happy with. Then she made sure the ordered item would be delivered at my convenience. She was polite, kind and patient and very helpful.
March 24, 2024
Unprompted review
Reply from Blacks - Hull
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Service was fab in store
Service was fab in store, Sophie particularly made an good impression helping me today. Thanks guys
March 11, 2024
Unprompted review
Reply from Blacks - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Friendly people
Bought various items from here. Jess was very friendly and helpful. Good vibes all round! Many bargains to be found.
March 1, 2024
Unprompted review
Reply from Blacks - Hull
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Great service
Went in to get some new waterproof trainers. The staff were very helpful and I was taken care of in no time at all.
February 8, 2024
Unprompted review
Reply from Blacks - Hull
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Easy returns in store.
January 20, 2024
Reply from Blacks - Hull
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Really friendly and helpful staff
Really friendly and helpful staff. Was passing by and saw some really good quality boots in the sale so bought them and very happy!
January 17, 2024
Unprompted review
Reply from Blacks - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
The staffs are accomodating
The staffs are accomodating! Will definitely comeback.cheers!
December 31, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Hull
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Went to Blacks Hall
Went to Blacks Hall. Thankfull to Hugh who helped us in our purchase and for being patient. Such a lovely experience.
November 30, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Friendly & helpful
November 27, 2023
Unprompted review
Reply from Blacks - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Black's Jameson Street Hull.
I went into Black's in.Hull as I needed a longer warm water resistant coat. I am disabled and use a scooter so needed help to find one. Cath looked for me and brought me exactly what I needed. I stood up out of my scooter to try it on but could not bend down enough to faster the zip. She immediately helped me fasten it up then looked after my scooter so I could go look in the mirror. She went above and beyond and I think she needs recognising for helping me. It can be very difficult getting round shops and a little bit of help makes all the difference.
November 19, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
I have made several purchases in the…
I have made several purchases in the past month in Hull and I have been served by Sophie on each occasion . She is a credit to your company , very helpful , friendly , always has a smile on her face and has given me great advice with my purchases . I shall definitely use Blacks again .
November 19, 2023
Unprompted review
Reply from Blacks - Hull
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
The assistant Sophie was very helpful
The assistant Sophie was very helpful, she explained the differences between the two pairs of walking shoes I was considering buying. She was patient, allowing me to try both pairs a couple of times to be certain of making sure the right choice.
November 14, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Excellent customer support
It’s was my third time buying there. This time, I was buying for my trip for winter hiking, and needed from Hat to Boots. All the staffs were really helpful especially EEhan who gave me many good suggestions on technicalities and brands I’m not familiar with.
Overall, would definitely recommend to buy from this shop if you’re not familiar with the gadgets, rather than shopping online.
November 11, 2023
Unprompted review
Reply from Blacks - Hull
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Walking shoes
Tried other outlets , Black's were the cheapest for walking shoes . Good quality would recommend
September 14, 2023
Unprompted review
Reply from Blacks - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
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