Blacks - Jersey Reviews 

434
•
TrustScore 5 out of 5

4.9

29-31 King Street, JE2 4WF St Helier, Jersey, GB

•

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Rated 5 out of 5 stars

Amazing customer care service by Mirela i nearly left the bag i wanted because of price but she got amazing sales tricks and i couldnt resist . Thank you so much i have recommended my friends to come... See more

Company replied

Rated 5 out of 5 stars

Miss Mirela has helped me get the perfect t shirt. She showed excelent customer service and went above and beyond to give me the best shopping experience.

Company replied

Rated 4 out of 5 stars

I popped in looking for polish to protect my precious Blundstone boots. Although I wasn’t buying a big ticket item, Hannah took time out to give advice on their products and was patient, attentive and... See more

Company replied

Rated 1 out of 5 stars

So disappointed with this company. Ordered a garmin watch with next day delivery. Didn’t get a delivery notification so followed up with phone call. Was told all was ok but it will be a day late. An h... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. also in
  3. Activewear Store
  4. Bags and Luggage Store
  5. Camping Store
  6. Running Store
  7. Shoe Store

About Blacks - Jersey

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 29-31 King Street, JE2 4WF, St Helier, Jersey, United Kingdom

  • 01539 760449

4.9

Excellent

TrustScore 5 out of 5

434 reviews

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4.9

All reviews

(434)

3,931 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

anna and hannah are very nice very…

anna and hannah are very nice very polite

January 27, 2024
Unprompted review
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Reply from Blacks - Jersey

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Hannah was very friendly

Hannah was very friendly, efficient and helpful.

January 27, 2024
Unprompted review
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Reply from Blacks - Jersey

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Rated 5 out of 5 stars

The person a Black called Hannah was helpful

The experience was great the person at the till called Hanna assisted me when I needed help and she was very helpful to show me what I wanted

January 26, 2024
Unprompted review
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Reply from Blacks - Jersey

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

I went in for a few items for an…

I went in for a few items for an upcoming trip. I had time to look around before Hanhah asked if she could help. She was amazingly kind, not pushy and knowledgeable. Great customer service.

January 24, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great customer service

Great customer service - Hanna was super helpful and directed me to exactly what I needed and did this in a pleasant positive manner.

January 24, 2024
Unprompted review
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Reply from Blacks - Jersey

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Rated 4 out of 5 stars

Got a tin of what I needed

I popped in looking for polish to protect my precious Blundstone boots. Although I wasn’t buying a big ticket item, Hannah took time out to give advice on their products and was patient, attentive and kind. I got the inevitable upswell at the till, but didn’t mind as I needed batteries anyway. It’s a handy shop to have on the high street, don’t go changing :)

January 23, 2024
Unprompted review
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Reply from Blacks - Jersey

Good Afternoon,

Thanks for the 4* review!

I am delighted to hear that you are happy with our service.

We hope that you continue to shop with us.

Regards,
Anthony,
Blacks Online Review Team

Rated 5 out of 5 stars

Hannah has a very cheerful interaction…

Hannah has a very cheerful interaction with her customers. She knowledgeable when discussing the trainers I was looking for and was a help in making my decision. Well done Hannah👍

January 23, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great shop, great staff

Angie was amazing.
I needed new walking shoes but because my feet are odd shaped it’s difficult to get the right fit.
She patiently fetched several different pairs and waited whilst I tried them all. Twice ! She was always attentive and had plenty of helpful advice.
Thanks to her perseverance I found exactly what I was looking for. An amazing pair of Goretex walking shoes that fit brilliantly.
Thank you.
Great shop, great staff.

January 20, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Anna and Hanna in Blacks provided an…

Anna and Hanna in Blacks provided an outstanding experience with their exceptional patience, warmth, and top-notch customer service. The staff went above and beyond to assist me in the purchase of my Rab jacket today - They created a really lovely atmosphere. Their commitment to customer satisfaction truly sets them apart.

Kind regards,

Paul

January 20, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Very patient while I made up my mind…

Very patient while I made up my mind what to buy. Excellent advice from Anna.

January 19, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Was served by Kiona today in king…

Was served by Kiona today in king street. She was extremely helpful and tentative. Blacks is lucky to have her.

January 19, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

Walking boots, great service

Really helpful service from Angie at the Blacks store in Jersey. Took the time to listen to my requirements and after trying on many shoes, we found the right ones. I didn't feel rushed and Angie was really knowledgeable. Would recommend for walking shoes/boots.

January 18, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great shopping experience

Hannah at Blacks Outdoors is fantastic! Her expertise and friendliness made my shopping experience a delight. Highly recommended for personalized assistance.

January 17, 2024
Unprompted review
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Reply from Blacks - Jersey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Amazing service

Amazing service from Angie and the other female staff member working there today. They were knowledgeable and attentive and really helped me with the items. Angie remembered that I’d been in a few times looking for a particular jacket for my son and as soon as she saw me she mentioned it and checked if they had one. Great friendly service.

January 17, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Sussy

Shop assistant Sussy and her approach and help.

January 16, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great customer service

Went to get some warm weather wear for a trip and Hannah couldn’t have been more helpful!
Had a great knowledge of product, had some great recommendations and most of all fantastic customer service all round!

January 13, 2024
Unprompted review
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Reply from Blacks - Jersey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great help from Anna

I was searching for a warm fleece and waterproof jacket. I found all the staff really friendly, Anna was especially helpful and spent lots of time going through all the various options, comparing reliability of waterproofing vs cost etc., of the different jackets available. I would definitely recommend the team in Black's, Jersey for their helpful advice and great customer service.

January 15, 2024
Unprompted review
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Reply from Blacks - Jersey

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

I needed two pillows for a camping trip…

I needed two pillows for a camping trip to Namibia. I greeted by the shop assistant, Anna who was extremely helpful and knowledgeable and gave me terrific advice. A great shopping experience.

January 15, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Staff member Chlodie was a very…

Staff member Chlodie was a very pleasant and polite young lady. Service with a smile.

January 13, 2024
Unprompted review
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Reply from Blacks - Jersey

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

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