Blacks - Meadowhall Reviews 

77
TrustScore 5 out of 5

4.9

Meadowhall Shopping Centre, 2 The Arcade, S9 1EH Sheffield, England, GB


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Rated 5 out of 5 stars

How refreshing to walk into a shop to buy walking shoes and to find staff who are there, so helpful, and also extremely knowledgeable! Alex couldn’t have been better, recommending which brand would pr... See more

Company replied

Rated 5 out of 5 stars

Recently purchased a pair of walking trainers from Blacks in Meadowhall. Peter was very friendly and helpful. He gave very good advice in helping me choose my shoes. I would also like to mention Oliv... See more

Company replied

Rated 5 out of 5 stars

I was well looked after by Peter in the meadowhall store., I bought several items including t-shirts, backpack, shorts and 2pairs walking trousers. Peter was very knowledgeable and offered good ad... See more

Company replied

Rated 5 out of 5 stars

Alex was extremely helpful and knowledgeable about the shoes we were interested in buying. He took time to explain about the products and help us make the right decision. Thank you!

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store
  5. Running Store
  6. Shoe Store

About Blacks - Meadowhall

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Meadowhall Shopping Centre, 2 The Arcade, S9 1EH, Sheffield, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

77 reviews

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4.9

All reviews

(77)

3,239 reviews in the last 12 months

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Rated 5 out of 5 stars

Great staff

Kasper really helped me find the right pair of shoes. He was really knowledgeable about the brands and models in stock and was happy to get as many shoes out as it took to find the right ones! He was very professional and also picked out some socks that will be perfect for the kind of hiking/running I do. I can't wait to get out on the first walk with my new shoes!

May 8, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! Alex was extremely knowledgeable and couldn't help us enough. Really appreciated his advice and friendly service. Thank you Alex!

May 7, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Rated 5 out of 5 stars

Casper was really helpful

Casper was really helpful, knowledgeable and easy to talk to. He listened and gave me great advice

May 7, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

I learned more about shoes while I…

I learned more about shoes while I visited than I ever thought I needed. I found some very good shoes because of it and I'm happy with what I got. Thank you Alex.

May 1, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Alex was very helpful and a master of…

Alex was very helpful and a master of his craft. Made shopping for new hiking shoes very easy and elaborated on a lot of doubts. This guy deserves a raise :)
Thank you Alex

May 1, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Blacks Customer Care Team

Rated 5 out of 5 stars

Thank you Josh for sticking with me…

Thank you Josh for sticking with me while I tried on many walking shoes tonight. You came over to help, listened to what I was looking for and what I didn’t want and then guided me with your knowledge to a perfect choice. A true asset to Blacks. Thank you again. Andrew & Hilary.

April 28, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service as always!!

April 28, 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Welcoming staff and perfect customer service

While walking into the store I was greeted by the lovely staff who offered me a helping hand, and while trying on a fleece jumper Sheila advised me on which brand and which style she thought looked better for me. She was extremely lovely and helpful and made my experience there feel welcoming and confortable!

April 27, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

The staff at this store are lovely and…

The staff at this store are lovely and are really knowledgeable, We went in just looking and the staff we're friendly and welcoming, when looking at shoes and watches Alex helped us and was very useful giving my friend information and was very willing to answer questions. Overall couldn't ask for a better experience. Thank you Alex for the help 🙌🏻

April 24, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great experience in Blacks Meadowhall

Great experience in Blacks, Meadowhall - Sheffield store. Scott the store manager and his team where very welcoming from start to finish. They were warm and friendly throughout, joining in and having a good laugh with us whilst helping answer all my questions without hesitation as I wasn't the typical shopper when I interrupted them all to discuss jobs, vacancy pathways, and their support for staff and inclusiveness. You nailed it, thanks guys - much appreciated! :)

April 24, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Rated 5 out of 5 stars

I bought some Merrill trainers today…

I bought some Merrill trainers today because of Alex’s who’s help was excellent!

April 23, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Scott was extremely helpful!

Scott was extremely helpful!

April 22, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

Ellie was extremely helpfull and talked…

Ellie was extremely helpfull and talked me through any issues i had.

April 9, 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

Sheila was absolutely wonderful today…

Sheila was absolutely wonderful today at blacks in Meadowhall, Sheffield. Very attentive and excellent customer service

April 7, 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Alex was incredibly helpful and happy…

Alex was incredibly helpful and happy to answer all of our questions!

March 29, 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Fabulous customer service

Visited Blacks at Meadowhall on Easter Saturday to buy new walking shoes and Garmin. Served by Rhyas who spent time to explain benefits of both products, he was very knowledgeable and patient whilst I tried on both the Berghaus and Altra walking shoes as I am taking part in various Ultra distance hikes. Did not feel rushed in my decision making. The Garmin I wanted was the last one on display, again Rhyas explained benefits of model and took time to understand my requirements. Even though I had to pop back a short time later to collect the Garmin (once it came off display) all the staff who we came into contact with were friendly, knowledgeable and polite. I cannot recommend Blacks in Meadowhall enough!

April 4, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

A big thank you to Alex.

Alex was very helpful today. We needed some advice about walking shoes for my husband. He is very knowledgeable about the products available. We are very happy with our purchase.

April 4, 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Alex was really great and…

Alex was really great and knowledgeable. I was needing some walking boots and he knew exactly what to get. He explained the qualities and differences of the boots I was looking at, so I understood which would be best for long hikes. Really, really great!

April 3, 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

The revised layout of the store is much…

The revised layout of the store is much better with a good choice of products. Staff welcoming and helpful.

March 28, 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Rated 5 out of 5 stars

Friendly and knowledgeable staff

Wanted to buy a Gortex jacket but unsure regarding best brand etc. Many thanks to both Malin and Rhyas who were both very helpful. I didn't feel under any pressure to buy - quite the opposite in fact. It was more 'take your time and be happy with your purchase'. I was impressed with the quality of advice offered by Rhyas. Many thanks.

March 26, 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Blacks Customer Care Team

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