A well stocked store with a good range. Staff were proactive and friendly and worked well as a team. Kate was particularly patient with getting almost every size of shoe down for me!
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A well stocked store with a good range. Staff were proactive and friendly and worked well as a team. Kate was particularly patient with getting almost every size of shoe down for me!
Company replied
I asked a young member of staff if bungee cables/ ties were sold and was told a flat ‘no’, arms folded, blank stare. No advice or alternative suggestions offered. I felt like I’d asked a really unreas... See more
Company replied
Purchased a pair of merrell walking shoes and brasher walking trousers. Abby was helpful with having to go upstairs to the stockroom to get several pairs in 2 sizes. Had visited with a friend at the w... See more
Company replied
Was served by Mel on the morning of Tuesday 24 March 2026. Mel noticed that I was looking at walking boots and quickly came to assist me. She was very patient and knowledgeable. Having tried on many... See more
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17 New Canal, SP1 2AA, Salisbury, United Kingdom
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Excellent service very friendly and very knowledgable about the products and care of them. I bought new walking boots amd sandles. Served by James Katie and Rich. I highly recomend this shop with the great savings too!!😁

Reply from Blacks - Salisbury
Just brought a new pair of walking boots at Blacks in Salisbury for both my wife and myself, and had fantastic service from Sean. Very helpful, nothing was too much bother. Thanks a lot Sean.

Reply from Blacks - Salisbury
I was served by James. He helped me pick out some work boots and he was very helpful and polite. Great customer service !

Reply from Blacks - Salisbury
I had a broken tent pole elastic, took it into this store, Sean was able to repair it for me. The store was busy, but he found time to help other customers at the same time. This fantastic level of service is so rare these days!! Thankyou Sean

Reply from Blacks - Salisbury
Went in looking for light weight walking shoes. Rich was extremely helpful, knowledgeable and a pleasure to talk to. I'm a awkward size, he went over and above to get the trainer I needed, especially as I'm fussy about colours. Such a pleasure to find someone happy to help. Thanks Rich, will be recommending you.

Reply from Blacks - Salisbury
We asked a worker ( assistant 15- no name on receipt) if we could see a cool box out of the box , he was very helpful and polite… we then found it on the internet cheaper and he agreed to price match it , he then reminded us we could use our blue light service card… the worker was lovely and helpful all the way through and we felt he really looked after us

Reply from Blacks - Salisbury
Having problem feet its difficult finding comfortable shoes and I dread shoe shopping. Hayden was very patient and helpful, bringing out lots of shoes to try. I now have a really comfortable and supportive pair of hiking shoes that got a good workout today and passed with flying colours. Grateful to Hayden for persevering with helping me. And an extra bonus that I was unaware of, I received an English Heritage member discount thanks to Hayden. Very happy with the service and my new hiking shoes

Reply from Blacks - Salisbury
Great range of walking boots. Leo was very helpful while I tried on lots of models and sizes.

Reply from Blacks - Salisbury
Rich was very, kind ,helpful, recommended a tent suitable for my needs, tested last night in Wales, by heavy rain and high winds, cold, but cosy inside. It was sent asap arriving 24 hrs later. Thank you.

Reply from Blacks - Salisbury
Leo was a great help in the shop and the goods on offer were at a great price.

Reply from Blacks - Salisbury
We were very ably assisted by James. Friendly, never pushy, excellent product knowledge and really helpful. Ended up spending a lot more than I intended to!

Reply from Blacks - Salisbury
I came into store to find a rucksack for my youngest sons DofE, Rich the store supervisor, picked the best bag for a good price!! Very happy with my purchase, thank you Rich!!!

Reply from Blacks - Salisbury
I was served by rich I found him very knowledgeable and friendly would recommend going there

Reply from Blacks - Salisbury
I often travel to Blacks Salisbury instead of using the internet and today Sean and Leo were fab thank you

Reply from Blacks - Salisbury
We bought a pair of boots and Katie was excellent, nice and friendly. She gave us lots of information and was very polite. She he is an asset to your company.

Reply from Blacks - Salisbury
Great service from Craig in the Salisbury shop today - he asked if we were National Trust members, which entitled us to a discount of 15%. Didn't know this was possible and will always ask in future. Thanks Craig.

Reply from Blacks - Salisbury
Outstanding customer service from James at the Salisbury Wiltshire store.
He found me the perfect pair of sandals. Really heard what I wanted.

Reply from Blacks - Salisbury
Thanks to Rich for looking after us today, so helpful with choosing our walking boots

Reply from Blacks - Salisbury
Excellent service today from Sean, very helpful and offered us advice on the maintenance and care of our new boots, we brought cleaner and proof treatment to keep them in the best condition. Great salesman.

Reply from Blacks - Salisbury
Popped in Blacks today for a pair of summer walking shoes. We were made very welcome by all staff and personally assisted by Katie who was very patient and helpful ensuring I got the right shoes for me. So greatful to be able to visit a actual store, try on different sizes and walk out with a pair of shoes I am very happy with.

Reply from Blacks - Salisbury
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